540 South 12th Street, Omaha, NE 68102, United States
#24 of 81 hotels in Omaha
Guests' ChoiceBased on 538 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.3
Facilities
8.2
Staff
8.8
Value for money
7.8
Free WiFi
8.7
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End of dialog contentReviewed: 25 May 2024
Deanna
United StatesLocation was not as great as we were expecting. That area of downtown was more rundown and didn’t feel as safe.
Amenities and staff were great
Stayed in May 2024
Reviewed: 20 May 2024
Amy
United StatesTERRIBLE ELEVATORS! Hard to move groups of people with only two slow moving trains....
SUPER nice and helpful front desk folks. Great ambassadors for your brand. Breakfast was adequate -- the eggs were awful both mornings, but other options made that okay.
Stayed in May 2024
Reviewed: 20 May 2024
Erica
United StatesSink did not drain during stay.
Stayed in May 2024
Reviewed: 19 May 2024
Kristen
United StatesPrice sort of steep but it’s ok. You get what you pay for.
All the locked doors and security. I felt very safe.
Stayed in May 2024
Reviewed: 13 May 2024
Klyde
United StatesLocation to old market
Stayed in May 2024
Reviewed: 19 April 2024
Sandra
United StatesParking now $25 a night
Location and staff
Stayed in April 2024
Reviewed: 2 April 2024
Jessica
United StatesConditioner was out in our shower.
Great location, walking distance to all in Old Market and minutes from the zoo. Nice security and prompt response to any issues.
Stayed in April 2024
Reviewed: 5 March 2024
Drake
United StatesHad to wait an hour and half to get checked in due to computer issues, or something with house keeping. But other guests checked in while they had me wait
Stayed in March 2024
Reviewed: 4 March 2024
Hannah
Abkhazia, GeorgiaThe pool was literally ICE cold. We told our girls all week how we were gonna do fun stuff downtown stay at a hotel and swim. The swimming was what they were most excited about and they only lasted 20 min before my 5 year olds lips were blue from the pool.
The staff was great, breakfast was really good. The location downtown is wonderful.
Stayed in March 2024
Reviewed: 11 February 2024
Robert
United StatesGreat staff and nice place to stay in downtown Omaha.
Stayed in February 2024
Reviewed: 29 January 2024
Todd
United StatesThere was construction or something going on right below our room. We could not nap during the day at all lots of pounding on the walls.
Clean and very friendly staff
Stayed in January 2024
Reviewed: 11 January 2024
William
United StatesConstruction was going on 9th & 10 th floors on my check in day - and the air ventilation was kind of loud at night
Breakfast was very good and loved the location! Staff was very good
Stayed in January 2024
Reviewed: 5 January 2024
Christy
United StatesOur TV did not work consistently but we weren't there long enough to really have to worry about that. There is a $15 charge for using the parking garage. It is secure and makes easy access to the hotel, but just to be aware of the charge ahead of time. It is much more reasonable than the on street meters or parking lots.
The staff was wonderful! They made sure everything was taken care of and when we had a concern about safety in the parking garage, the staff went immediately to check it out!
Stayed in January 2024
Reviewed: 30 October 2023
Thomas
United StatesElevator not close to room. Toilet seat should be elevated for some guests.
Breakfast was good.
Stayed in October 2023
Reviewed: 19 October 2023
Kim
United StatesThe security alarm went off in the night for a long time. Then stopped with no explanation. We had to contact the front desk to find out if everything was okay. They provided no explanation. We were traveling with small children who then woke up. It was a bad deal for our next day.
Stayed in October 2023
Reviewed: 11 October 2023
Andreas
AustriaSink in bathroom was clogged, breakfast room could have been a little cleaner.
Comfortable beds, nice location and in house (paid) garage.
Stayed in October 2023
Reviewed: 6 October 2023
Linda
United StatesI’ve left a couple of messages regarding a couple of blouses I regrettably left in the closet. So far I’ve had no response.
Breakfast was average, location was prime. Appreciated the secure parking and entry.
Stayed in October 2023
Reviewed: 6 October 2023
Heather
United StatesI honestly don't think I have that could have been better. It was clean, great guest service and great location!
Everything was great! Our check in was amazing and we were told of some great places to go and even got coupons for a brewery down the street. Also loved the breakfast! Great stay.
Stayed in October 2023
Reviewed: 1 September 2023
Barbara
United StatesParking garage was filthy pigeon poop all over. There was a abandoned truck in parking lot also! Did not feel safe in there or downtown at all!
Pretty clean. Nice and quiet
Stayed in August 2023
Reviewed: 26 August 2023
Kathy
United StatesA/C malfunctioned- Maintenance crew corrected it and it stopped working within 12 hours. It’s an older building that needs upgrading. It was obvious that the unit wasn’t up to industry standards.
Pleasant front desk staff, great security extras, wonderful cleaning staff, decent breakfast options
Stayed in August 2023
Reviewed: 23 August 2023
Mcleaney
United StatesThe couch cushions kept slipping and leaving gaps, and it was very uncomfortable for sleeping
The rooms were clean. The beds were comfortable. There was plenty of pillows and plenty of towels. The breakfasts had a great variety. The front desk clerk was very friendly and helpful.
Stayed in August 2023
Reviewed: 22 August 2023
Ernest
United StatesBreakfast was very disappointing. Very limited selection of poor quality which was badly prepared and presented.
Stayed in August 2023
Reviewed: 20 August 2023
Kimberly
United StatesThe pool was shut down. We were told it would open the next morning at 6 am, but was still shut down the next day.
The breakfast was really good, a lot of options.
Stayed in August 2023
Reviewed: 20 August 2023
Elizabeth
United StatesThe extra charges were a little spendy.
I loved the location. The convenient parking garage. The cleanliness was 9/10!
Stayed in August 2023
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