The layout of the room left a lot to be desired. I'm not fond of those one-cup coffee dispenser. We carry a four cup coffee maker with us.

The breakfasts were very enjoyable with a wide variety of choces. The servers were very attentive to keeping ample food supplied, so that noone would need to wait for anything.

Stayed in May 2024

The location was great. Nice surroundings/nice area. Loved that we could have our dogs stay with us!!! All staff was very friendly and polite! The room was great and very clean. As was the hotel in general. Will definitely use again.

Stayed in April 2024

Breakfast was great! Fresh fruit and hot food. Real silverware instead of plastic etc. and real plates instead of paper plates.

Stayed in April 2024

the staff was very kind. We stayed easter weekend and it was nice to see the hotel arranged an easter egg hunt and photos with the Easter bunny for guests and the local community.

Stayed in March 2024

Printer at computer didn't work

Friendly workers

Stayed in March 2024

Spacious room

Stayed in March 2024

I think a small investment in new carpet, worn woodwork etc. would be great. It could bring the physical aspects of the property up to the level of service by employees.

The breakfast was good which is unusual for me because i am on a very restricted diet. The staff as always are among the best I've encountered. They make an effort to get to know customers and work very hard. I travel a great deal for business so am in many hotels and can compare experiences. The hotels in South Bend at the same level (e.g. Courtyard Marriott) have nowhere near the level of service and attention to things like traffic in and out of the property. The GM seems to run a tight ship and people seem to be working together well. The property is very clean. The gym and laundry areas, which are pretty important to business travelers, are clean and functional.

Stayed in February 2024

The staff was very friendly. The price was great.

Stayed in February 2024

Carpet in common areas is tired and needs replaced. Everything else was spotless.

Stayed in January 2024

Early check in fee of $25

Great breakfast

Stayed in December 2023

Needs updates

Location and staff

Stayed in December 2023

nothing

Great food and excellent location

Stayed in December 2023

Rude front desk

Canned fruit & lots of grains. No choices for dairy free/ oatmilk or lactose free .

Stayed in November 2023

Room was too hot. Had to sleep with AC on in November

Excellent breakfast

Stayed in November 2023

Nothing

Everything

Stayed in November 2023

The breakfast was good. The staff was very friendly.

Stayed in November 2023

N/A

Clean environment and Staff was very friendly

Stayed in November 2023

The last 2 times I have booked a King Size top floor room with a single King bed I have gotten a room with a double bed. It's been quite frustrating prepaying and booking a certain room that COSTS more to then get the cheap double bed room.

I love the location, the beds, and the breakfast offered every morning. Also love the low deposit amount being put on hold. One of the major reasons I stay with you rather than others in the area that charge $50/$100 all the way up to Varsity Club which does $200, absolutely ridiculous.

Stayed in October 2023

The room size was bit smaller than I thought was worth the price.

The staff was really wonderful and friendly. The rooms was clean and the beds was conferrable. The location was prefect.

Stayed in October 2023

I did not like that the cleaning staff - meaning the gals that clean the rooms - do NOT say hello or even look at you when you see them in the halls. They go out of their way to NOT greet you which, to me, is not acceptable. I also found that the gal the seemed to be in charge of the room cleanings was VERY rude to me when I was asking the front desk person to please take care of my room while I was out. She had a strange hairdo - but that was not what annoyed me - her seemingly being VERY pissed off at me for asking for my room to be taken care of is NOT appreciated.

The breakfast was pretty good. The staff did a nice job of keeping the coffee hot and available. While I was there the parents of the hockey players in town were essentially taking over the front of the hotel each night I was there which I found very annoying. The staff did a nice job of greeting me each time I came in and a few that were there a ton were exceedingly engaging and fun.

Stayed in October 2023

Breakfast was excellent. Good selection of food.

Stayed in September 2023

Shower area was a little tight

Great location, super friendly and helpful staff

Stayed in September 2023

Open common area with a bar and nice seating.

Stayed in September 2023

We came back after 1am and couldn't get in at first. The front doors were locked. I found a door by the indoor pool and used my key card to enter.

Close to restaurants

Stayed in September 2023