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  5. Reviews of Hyatt Place Washington D.C./National Mall

Reviews of Hyatt Place Washington D.C./National Mall 3 stars

400 E Street SW, Southwest, Washington, DC 20024, United States

#121 of 153 hotels in Washington

Guests' Choice

Review score

Based on 1078 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    8.8

  • Facilities

    8.0

  • Staff

    8.1

  • Value for money

    7.8

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 12 May 2024

    8.0
    I would stay here again
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    There were two rude female staff members who work during breakfast service.

    The location was walking distance to the wharf and the monuments.

    Stayed in April 2024

  • Reviewed: 8 May 2024

    9.0
    Great experience
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The sofa bed was very uncomfortable. The valet parking was really expensive and the app was annoying, it kept asking me to update my information (room number and last name)

    The location was great. Breakfast had many options

    Stayed in May 2024

  • Reviewed: 28 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Sofa Bed - High Floor
    • Stayed 7 nights

    Enjoyed breakfast and convenient location to national mall.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    7.0
    Overall good location and good hotel, but a couple things made it less than perfect.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - High Floor
    • Stayed 4 nights
    • Submitted via mobile

    One night the water shut off without warning. When we went down to the lobby the staff was kind and gave us water bottles to help us bridge the gap until morning. There also was a stain (probably mascara) on one of the clean sheets.

    Great location

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    A fabulous place to stay in Washington, we would definitely recommend.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Nothing!

    Excellent location, close to the National Mall & Capital Building. Great breakfast and well priced guest laundry. Staff were lovely!

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    I’ll be coming back for sure!
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed - High Floor
    • Stayed 13 nights
    • Submitted via mobile

    The WiFi was very unstable in areas above the ground floor and 3rd floor lobby, often losing connection and cutting out for up to 30 minutes at a time. The hotel could do with installing some range boosters to sort this out.

    The location is fantastic, being only five minutes on foot from the National Mall. The breakfast is expansive. It’s also in a really safe part of the city owing to its proximity to the government buildings - I’ve seen the FBI, Secret Service and MPD on patrol on a regular basis! The room was very comfortable, and even with the train station, interstate and a fire station right next door, these were never really that much of an issue to me - I could hear them, but it didn’t prevent me from resting and relaxing. I can see other reviews said these were intrusive, so it might be louder on lower floors, but I was up on the 12th floor. Shower is nice and hot and has a solid water pressure - very refreshing!

    Stayed in February 2024

  • Reviewed: 21 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    room was small

    Close to tourist spots

    Stayed in April 2024

  • Reviewed: 17 April 2024

    9.0
    Loved the staff and breakfast
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - High Floor
    • Stayed 5 nights
    • Submitted via mobile

    The TV system needs an upgrade. Channels 26 to 48 did not work. Error message. Other channels kept reloading

    Location, price and roomy. Breakfast was very good

    Stayed in April 2024

  • Reviewed: 10 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds, Sofa Bed and Accessible Tub
    • Stayed 2 nights
    • Submitted via mobile

    Hotel could of had more amentites, vending machine didn't work. Bottled softdrinks and few snacks available at front desk, but would have been nice if small gift shop, snack area, newspaper, magazines, something. Rooftop bar was closed, so not many options for eating in hotel.

    Room was nice with sofa, rooms clean and restroom nice also. Breakfast was good, many choices.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    7.0
    The is perfect hotel to stay at Washington DC for a vacation or a business Trip
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 2 nights

    The room size is standard even if you are booking for 5 people in one room We arrived late at night, however there was no shampoo and soup in the room. next day, room service didn;t fill in any So romm service was not that much good

    I like the location, this is the center of the town and very close to Penn station, Capitol, and all the museums Wi-fi was great Breakfast has good variety The hotel lobby is cozy

    Stayed in April 2024

  • Reviewed: 16 March 2024

    9.0
    The property was comfortable and clean. The staff was very attentive.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Accessible Tub - Disability Access
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was a mob scene but the food was good. The replenishment was very slow and I had to make do with what was available. Location was not as close to the Mall as expected and there was nothing around the hotel to occupy downtime.

    Stayed in March 2024

  • Reviewed: 14 March 2024

    8.0
    Great location, clean, friendly staff
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Asked for extra blankets, didn’t receive it

    Great location

    Stayed in March 2024

  • Reviewed: 10 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The room

    Stayed in March 2024

  • Reviewed: 3 March 2024

    9.0
    Location is perfect to walk to all the sites and it was very safe and clean.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 7 nights

    sometimes could hear fire engine sirens

    room,breakfast, location, cleanliness

    Stayed in February 2024

  • Reviewed: 29 February 2024

    9.0
    Good.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 4 nights

    Two of three elevators were broken for 2 days.

    Breakfast is good. And location is good.

    Stayed in February 2024

  • Reviewed: 28 February 2024

    9.0
    very good!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    location

    Stayed in February 2024

  • Reviewed: 23 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - High Floor
    • Stayed 4 nights

    loud air-conditioning system

    location room breakfast

    Stayed in February 2024

  • Reviewed: 23 February 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room with Sofa Bed - High Floor
    • Stayed 3 nights

    location and amount of food qas good

    Stayed in February 2024

  • Reviewed: 23 February 2024

    7.0
    Good value, comfy rooms
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Understaffed at front desk - took awhile to get checked in. On the way out 2 of the 3 elevators weren’t working - we waited 20-30 min for an elevator and then ultimately had to fold up our stroller and carry our belongings up and down the stairs.

    Pretty crowded and not enough seating during busy times

    Stayed in February 2024

  • Reviewed: 17 February 2024

    8.0
    Great choice, location. ideal close to everything, friendly and helpful staff
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - High Floor
    • Stayed 3 nights
    • Submitted via mobile

    The location is great

    Stayed in February 2024

  • Reviewed: 15 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Accessible Tub - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was okay, and the valet parking was unexpected, maybe I didn't see that when I booked (?) But an extra 50 was an unexpected spending when we came down for a concert ans one of the perks of getting a hotel was for parking and not having to deal with meter money

    Loved the open window in the room!

    Stayed in February 2024

  • Reviewed: 13 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Stayed in February 2024

  • Reviewed: 6 February 2024

    8.0
    Comfortable and convenient.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds and Sofa Bed - High Floor
    • Stayed 4 nights
    • Submitted via mobile

    Very slow daily room cleaning (not done till 4-5pm). Breakfast often not fully stocked, the scrambled eggs were dry and “hot” food was dried over.

    Nice foyer to relax in. Good sized room. Comfortable beds. Onsite laundry.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    8.0
    Good Trip
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed and Accessible Tub - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    There was no parking, they are very expensive. For breakfast you must get up early, or else you won’t find anything.

    Proximity to the most important places I would stay again.

    Stayed in January 2024

Showing 1 – 25

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