The exercise room was very well equipped. The corner king room was spacious.

Stayed in April 2024

Thar

Stayed in May 2024

The room was extremely small and unlike the pictures they had online. The room was expensive and too small for the price we paid.

The location of the hotel. The cleanliness of the rooms. Thr security at the hotel.

Stayed in May 2024

They asked if they could get us a car to the cruise port and I said sure. I thought it may be like a complimentary service like some hotels do to airports. It wasn't, and she said it would be $70. After that she took my card for incidentals. Which I thought also meant payment for the shuttle. The next day they called at 12:00 to let us know our shuttle was here. It was supposed to get there at 12:30, but no biggie. When we got down, they didn't understand that we didn't know who the shuttle driver was (despite no one being there with a marked car). After eventually locating our driver and getting in the car, he started taking the wrong way and I said "we're going to the cruise port, right?", and he said that he was going to the airport. So we got that figured out. After waiting at the cruise port to unload, he says it's $85. And I said I already paid and they had told us it was $70. Mind you, we were in the car for 30 minutes and he never said anything. Now we're at the cruise port and I have no service, it's crowded, and there are tons of cars honking and people yelling. The driver is like call the hotel. I'm like I can't, i don't have service. And he's like well check your bank account, and I'm like I DONT HAVE SERVICE! Eventually the driver gets ahold of the hotel and I speak with the person at the desk and she says oh no, we don't take payment for them because they are a third party service. And I'm like you didn't tell us that. And then it turns out that this guy only takes cash which we barely had enough. And then he was mad that we didn't tip him and I was like dude... Point of the story, don't use their 3rd party shuttle service. It's cheaper, safer, and just overall better to use a Lyft or Uber.

The room and property were very clean and there was a lot nearby or a short ride away from. The area is beautiful.

Stayed in March 2024

I booked a room with balcony but the door is locked. Can’t go out side

Stayed in May 2024

Location and beds

Stayed in May 2024

Breakfast (including fresh honeycomb) The room The fanciness The mall like feel This is more than just a hotel

Stayed in May 2024

No complaints

Perfect for a family of 3. The room is clean. The location is very nice, 5-10 min to Aquarium

Stayed in April 2024

Everything was great

Stayed in March 2024

The size of the room for the price we paid, we didn't even have a microwave to warm food, the housekeeper let herself into the room while my friend was still dressing 45 minutes before our check-out time, that was very rude

The hotel was beautiful. It was also in a great location of the city

Stayed in April 2024

There was no microwave

The hotel was nice !!

Stayed in April 2024

I found a few aspects quite dissatisfying. It's curious how with hotels, the higher the cost, the fewer amenities are included. Cheaper hotels often offer complimentary parking, breakfast, high-speed WiFi, and more. We were charged $55 per day for parking, and each time we retrieved our car, there was an awkward expectation to tip. Considering the high price, tipping should have been included.

The staff were great. We had an issue with the shower curtain and in seconds it was replaced. Could not ask for anything more.

Stayed in April 2024

The room was extremely cold and the temperature adjustment did not work.

Nice hotel

Stayed in April 2024

The valet line was wrapped around the entire downstairs and the system was down and they were still charging $55 I almost missed my flight. Waited in line for 1 hour. This ladies are rude. The guys running back and forth did great but the two black women working at the valet desk March 10th at 11:30am have bad attitudes.

Stayed in March 2024

Neighborhood didn’t offer much but a short drive away was the Carter Center, a wonderful self guided tour.

Nice sized room,quiet.

Stayed in April 2024

Housekeeping cleans rooms EARLY! My last stay the lady came in at 9am

Really enjoyed the gym and the matcha latte (brill the market ran out)

Stayed in April 2024

Parking and valet was full

Stayed in March 2024

Not enough towels... they should have hand sanitizer and more soap in reach

That the bed was warm

Stayed in March 2024

Clean and comfortable

Stayed in March 2024

The room that we booked wasn’t available when we arrived

Beautiful entry way, restaurant on site, staff were accommodating to our needs

Stayed in March 2024

Constant police sirens at night will keep you up late, no product in vending machines, water in lobby was disgusting. For all the money we spent complimentary bottled water for the room would of been nice

Location was close to all the city attractions

Stayed in March 2024

Long waiting line at check-in, expensive breakfast, especially if you're not a big morning eater. Hotel does not feel very special (although there is also nothing wrong) apart from the lobby, which is definitely impressive.

I had a comfortable stay for 2 nights. Good bed and good comfort in the room. Walking distance to a couple city hotspots. The hotel is mainly very large, with multiple towers and plenty of floors.

Stayed in February 2024

1. The bathroom floor got drenched each time I showered and water was pooling due to poor drainage design. 2. I clipped my finger while trying to move the table aside to fit in an infant crib. The table top and frame weren’t attached and my finger got caught in between, causing some bleeding and a swollen finger.

Location was close to where I needed to be

Stayed in March 2024

The valet parking is too much and elevators are quick barley can hop on in time

Very nice and clean 3rd time staying at this hotel

Stayed in March 2024