5001 Coconut Road, Bonita Springs, FL 34134, United States
#2 of 21 hotels in Bonita Springs
Guests' ChoiceBased on 151 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
8.9
Facilities
9.0
Staff
9.0
Value for money
7.9
Free WiFi
7.5
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End of dialog contentReviewed: 19 May 2024
Mulamu
TanzaniaVery rude valley parking guys they don’t treat well very bad customer service
Fine location easy to reach
Stayed in May 2024
Reviewed: 13 May 2024
Michael
United StatesNo direct beach access.
Very clean, nice. Upscale vibe with activities.
Stayed in May 2024
Reviewed: 17 March 2024
Deb
United StatesOur only disappointment was the boat launch to the beach. We did not realize you need a reservation to ride. The children were crying after walking down and we were told the boats were full for the whole day. Signage would be extremely helpful in addition to the boat times informing guests to please reserve a seat.
Rooms were spacious, comfortable and clean. The children enjoyed the various pools and loved the outdoor lawn area. Breakfast buffet was delicious, we loved the omelette station and variety of fruits offered.
Stayed in March 2024
Reviewed: 8 March 2024
Merry
United StatesEverything!!’n
Stayed in February 2024
Reviewed: 28 October 2023
Harry
United Statesbeing there such a short time.
Room, meals, Juan in the lounge! Grounds!
Stayed in October 2023
Reviewed: 29 September 2023
Vivian
United StatesWe weren’t told the kids pool was closed for renovations and it was one of the reasons we were there for our four year old grandson.
Stayed in September 2023
Reviewed: 25 September 2023
April
United StatesWishing Ian hadn’t washed away the dock, boardwalk and boat. We loved going to the private beach! Hoping it gets back soon along with the smaller pool and slide and hotel restaurant.
Of course the architecture, all the seating areas, the water features throughout, the pools and water slides.
Stayed in September 2023
Reviewed: 9 September 2023
Alicia
United StatesNot all tha facilities were available, construction going on on a Saturday by the pool
Stayed in July 2023
Reviewed: 5 September 2023
Janet
United StatesOur room was never cleaned. I called down at 4pm and was told it would be done by 6. It wasn't. I had to grab extra towels and coffee from a closet that was opened.. For the price of the rooms per night the room should be at least stocked and trash emptied. Very disappointing 😕
Stayed in September 2023
Reviewed: 30 July 2023
Georgina
United StatesNeed more options for food Ofers poor and expensive.
Breakfast good Nice location
Stayed in July 2023
Reviewed: 11 July 2023
Lindsay
United StatesThere were parts that were still dirty from the night before. (Around noon the next day)
We were able to check in early and enjoyed 24 hours at the hotel
Stayed in July 2023
Reviewed: 6 July 2023
Ileana
United StatesThe island closed was disapointing
In general the facilities, customer service and cleanliness were very good.
Stayed in July 2023
Reviewed: 26 June 2023
Effy
GreeceThe locating and the hotel was unbelievable.
Stayed in June 2023
Reviewed: 30 May 2023
Maricela
United Statesgreat hotel
Stayed in May 2023
Reviewed: 13 February 2023
Albert
United StatesRestaurants were short staffed.
Most everything
Stayed in February 2023
Reviewed: 22 January 2023
Tricia
United StatesAll the business meetings held at the hotel. One staff member even told us they have lack of help for the common folk because they pull all the workers to help with the business groups. The front desk staff and coffee shop staff are spot on. Pool guy needs way more help with more staff. There was one guy working for the entire pool area.
all the amenities like shopping, shopping, coffee shop, etc. The pool was also nice.
Stayed in January 2023
Reviewed: 30 December 2022
Montelongo
United StatesNo one told us the lazy river part of the location was closed..would have definitely rescheduled it if I was told
It was beautiful ...
Stayed in November 2022
Reviewed: 17 December 2022
Monica
United StatesThe property is beautiful and well maintained.
Stayed in December 2022
Reviewed: 7 September 2022
Philip
United Kingdomit was very busy as labour day week end - as from the UK we didn’t realise this. We didn’t appreciate paying 24 dollars for overnight parking when our room was in excess of 600 dollars! We also couldn’t believe that at that price it didn’t include breakfast!
we love the convenience of the property and lovely pools.
Stayed in September 2022
Reviewed: 14 August 2022
Daryl
United Statesnothing
water park and all outdoor spaces
Stayed in August 2022
Reviewed: 6 August 2022
Santiago
United StatesThe food was not good at all!
Stayed in July 2022
Reviewed: 6 August 2022
Odalys
United StatesHaving to commute to the beach. The volume of people in the family pool, waterfall pool, and lazy river on Saturday. It seemed a lot of folks came for the day and later left.
Overall our stay at the resort was a positive one. The food and hotel amenities were great. The remodeled rooms were also beautiful. If you go with your family you can choose to relax or enjoy the kids pool area. In the evenings there are many spaces to engage in conversation and enjoy a drink.
Stayed in July 2022
Reviewed: 23 July 2022
Filomena
United Statesone of the rooms I booked wasn't ready when we checked in
room, pools food was good
Stayed in July 2022
Reviewed: 6 July 2022
Claudia
United Statesnice property
it was very clean and the staff was very courteous
Stayed in July 2022
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