44600 Indian Wells Lane, Indian Wells, CA 92210, United States
#3 of 5 hotels in Indian Wells
Guests' ChoiceBased on 459 hotel reviews
8.1Cleanliness
8.4
Comfort
8.6
Location
8.8
Facilities
8.4
Staff
8.6
Value for money
7.3
Free WiFi
7.7
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End of dialog contentReviewed: 2 May 2024
Gracie
United StatesNo restaurant availability. They had a bar in which they said you could order dinner. Unable to do so because it was filled with happy hr people.
No breakfast for us . $30 each for breakfast. Too expensive for us .
Stayed in May 2024
Reviewed: 24 April 2024
Michael
United StatesWonderful newly decorated rooms. Amazing pool, slides, and lazy river. Nice drink and food options at pool.
Stayed in March 2024
Reviewed: 8 April 2024
Bacon
United StatesIce machine on our floor didn't work and the room i reserved was not available and it was the only thing I wanted for my daughter for the room to have pool view.
Hotel was under renovation but still nice .
Stayed in April 2024
Reviewed: 17 January 2024
Karen
United StatesMore restaurants
Loved the pools and the breakfast
Stayed in December 2023
Reviewed: 27 December 2023
Lucy
United StatesPool, restaurant.
Stayed in November 2023
Reviewed: 25 November 2023
Evelyn
United StatesThe first secretary Sara.. was not friendly. She stated that my original room would be blocked by a wall due to the renovations. I asked her if she had a room available that wasn’t near the construction.. she puffed and unhappily provided me with a room that was out of the construction zone.
Kid friendly!
Stayed in November 2023
Reviewed: 23 November 2023
Tiffany
United StatesConstruction in pool area
Layout of room cleanliness and the pool area of course peaceful beautiful environment with great central location
Stayed in September 2023
Reviewed: 21 November 2023
Miranda
United StatesThe rooms are a bit dated.
Pools and location
Stayed in November 2023
Reviewed: 24 October 2023
Coles
United StatesGreat location nice place
The people at the pool were very rude not very helpful
Stayed in October 2023
Reviewed: 23 September 2023
Darrell
United StatesRestaurant prices and parking prices excessive
Nice pools
Stayed in August 2023
Reviewed: 5 September 2023
D
United StatesIt was CROWDED! Understandable for labor day weekend. Annoying yahoo behavior from guests not being respectful of others, and acting a bit intoxicated. Not the hotel's fault though. Very fun weekend. Definitely prefer going on a quieter date, but definitely worth it.
The water park is always a hit with my girls. They were baking firewood pizzas at poolside and had several activities for the children. The staff is always very polite and accommodating and do a great job at keeping the facilities clean even at full capacity.
Stayed in September 2023
Reviewed: 29 August 2023
Bridgette
United StatesThe pool admenties
Stayed in August 2023
Reviewed: 19 August 2023
Kimberly
United StatesNo microwaves available and if you request it's a $20 charge. Families stay here for the resort for a few days and sucks that we can't heat up snacks or small bites conveniently. Also have seen guests enter pool area wearing full on normal attire with shoes (should only be bathing attire) and nobody asking them to leave. Very uncomfortable to see.
Very nice rooms and amenities. Liked that can contact customer support via text 24/7. There is a water dispenser with ice available at no extra charge which is nice.
Stayed in August 2023
Reviewed: 14 August 2023
Hector
United StatesI liked the pools very spacious and comfortable for the family.
Good place to stay for a family vacation and relaxing time.
Stayed in August 2023
Reviewed: 9 August 2023
Barbara
United StatesThe pillows were flat and the extra blanket for the sofa bed was rough.
Pool and food were great.
Stayed in August 2023
Reviewed: 8 August 2023
Cobb
United StatesWas given the wrong room at check-in. Didn't have cold water waiting for arriving guest (it was 113 in Indian Wells, CA) Had to change the room after being given incorrect one (queen room with 2 queen beds reserved, got 1 king and a full) We were upgraded to the mini penthouse but had no microwave or ice maker in the room. Both phones in this room had static in them. Remote in bedroom needed batteries replaced and were inoperable. Insufficient self parking (I believe this facility allows day use to non guests who take up the self parking from guests). This resort should consider adding solar covering in the self parking lots. This would've provided guests shade from the intense heat.
Checking in was easy. All staff were professional from valet, doorman, and check-in associates. After speaking with the manager, Cameron, he was able to offer us an update grade to the mini penthouse. Mr Cameron was very professional, patient, and empathetic to our situation.
Stayed in August 2023
Reviewed: 8 August 2023
Christina
United StatesExpensive and food at restaurant isn’t great
Pool was awesome
Stayed in August 2023
Reviewed: 7 August 2023
Melisa
United StatesShortage of ice but it was extremely warm so that could have been the problem
Everything was great! Food was great and pools were awesome. Located to tons of restaurants but food at the resort was also good
Stayed in August 2023
Reviewed: 27 July 2023
Brian
United StatesPrices for the food and drinks were a bit out of control but the facilities were well kept and clean.
Very clean facility. The staff was super nice and helpful.
Stayed in July 2023
Reviewed: 26 July 2023
Cabrera
United StatesThe room we booked was for a Mountain View but we didn’t get that. We didn’t bother to make any changes since our request to have room near by were provided
Would have made the trip better if breakfast included with the stay an maybe the option to use the wrist band to make purchases instead of having to bring a phone out.
Stayed in July 2023
Reviewed: 25 July 2023
Ronald
United StatesRooms are way over priced lots of extra chargers for what we paid for two room could of had a great time in Laughlin all 5 pools where like bath water grand kids loved the water slide but that was it
Stayed in July 2023
Reviewed: 18 July 2023
Duke
United StatesEveryone was friendly! Everything was very friendly.
The only issue was the air conditioner did not cool the room at night! It said it was on 68 degrees but we were all sweating through the night. It was very hot outside but the air would turn on and off as if it reached temp but it definitely didn’t feel like it was 68!
Stayed in July 2023
Reviewed: 13 July 2023
Carmen
United StatesTo expensive for the quality. The pool area looks way better in pictures. Not the same in person
I like the location, close to a lot of restaurants
Stayed in July 2023
Reviewed: 11 July 2023
Kya
United StatesN/A
Lazy River
Stayed in July 2023
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