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Reviews of Hyatt Regency Indian Wells Resort & Spa 4 stars

44600 Indian Wells Lane, Indian Wells, CA 92210, United States

#3 of 5 hotels in Indian Wells

Guests' Choice

Review score

Based on 459 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.4

  • Staff

    8.6

  • Value for money

    7.3

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 2 May 2024

    7.0
    Great weather, rooms were nice and great customer service.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No restaurant availability. They had a bar in which they said you could order dinner. Unable to do so because it was filled with happy hr people.

    No breakfast for us . $30 each for breakfast. Too expensive for us .

    Stayed in May 2024

  • Reviewed: 24 April 2024

    9.0
    Wonderful relaxing retreat in the desert.
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Wonderful newly decorated rooms. Amazing pool, slides, and lazy river. Nice drink and food options at pool.

    Stayed in March 2024

  • Reviewed: 8 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Ice machine on our floor didn't work and the room i reserved was not available and it was the only thing I wanted for my daughter for the room to have pool view.

    Hotel was under renovation but still nice .

    Stayed in April 2024

  • Reviewed: 17 January 2024

    8.0
    We had a really good time and look forward to returning
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Accessible Tub - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    More restaurants

    Loved the pools and the breakfast

    Stayed in December 2023

  • Reviewed: 27 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room with Two Queen Beds
    • Stayed 2 nights

    Pool, restaurant.

    Stayed in November 2023

  • Reviewed: 25 November 2023

    8.0
    Other than that.. the facility was great!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Pool Access
    • Stayed 2 nights
    • Submitted via mobile

    The first secretary Sara.. was not friendly. She stated that my original room would be blocked by a wall due to the renovations. I asked her if she had a room available that wasn’t near the construction.. she puffed and unhappily provided me with a room that was out of the construction zone.

    Kid friendly!

    Stayed in November 2023

  • Reviewed: 23 November 2023

    9.0
    Luxury and fun for whole family
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Golf View
    • Stayed 3 nights
    • Submitted via mobile

    Construction in pool area

    Layout of room cleanliness and the pool area of course peaceful beautiful environment with great central location

    Stayed in September 2023

  • Reviewed: 21 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms are a bit dated.

    Pools and location

    Stayed in November 2023

  • Reviewed: 24 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Great location nice place

    The people at the pool were very rude not very helpful

    Stayed in October 2023

  • Reviewed: 23 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant prices and parking prices excessive

    Nice pools

    Stayed in August 2023

  • Reviewed: 5 September 2023

    9.0
    Labor Day weekend extravaganza
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    It was CROWDED! Understandable for labor day weekend. Annoying yahoo behavior from guests not being respectful of others, and acting a bit intoxicated. Not the hotel's fault though. Very fun weekend. Definitely prefer going on a quieter date, but definitely worth it.

    The water park is always a hit with my girls. They were baking firewood pizzas at poolside and had several activities for the children. The staff is always very polite and accommodating and do a great job at keeping the facilities clean even at full capacity.

    Stayed in September 2023

  • Reviewed: 29 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    The pool admenties

    Stayed in August 2023

  • Reviewed: 19 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No microwaves available and if you request it's a $20 charge. Families stay here for the resort for a few days and sucks that we can't heat up snacks or small bites conveniently. Also have seen guests enter pool area wearing full on normal attire with shoes (should only be bathing attire) and nobody asking them to leave. Very uncomfortable to see.

    Very nice rooms and amenities. Liked that can contact customer support via text 24/7. There is a water dispenser with ice available at no extra charge which is nice.

    Stayed in August 2023

  • Reviewed: 14 August 2023

    8.0
    Had a great relaxing time.
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I liked the pools very spacious and comfortable for the family.

    Good place to stay for a family vacation and relaxing time.

    Stayed in August 2023

  • Reviewed: 9 August 2023

    7.0
    Enjoyable and pleasant.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The pillows were flat and the extra blanket for the sofa bed was rough.

    Pool and food were great.

    Stayed in August 2023

  • Reviewed: 8 August 2023

    8.0
    When you're given lemons, make lemonade
    • People with friends
    • Queen Room with Two Queen Beds and Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Was given the wrong room at check-in. Didn't have cold water waiting for arriving guest (it was 113 in Indian Wells, CA) Had to change the room after being given incorrect one (queen room with 2 queen beds reserved, got 1 king and a full) We were upgraded to the mini penthouse but had no microwave or ice maker in the room. Both phones in this room had static in them. Remote in bedroom needed batteries replaced and were inoperable. Insufficient self parking (I believe this facility allows day use to non guests who take up the self parking from guests). This resort should consider adding solar covering in the self parking lots. This would've provided guests shade from the intense heat.

    Checking in was easy. All staff were professional from valet, doorman, and check-in associates. After speaking with the manager, Cameron, he was able to offer us an update grade to the mini penthouse. Mr Cameron was very professional, patient, and empathetic to our situation.

    Stayed in August 2023

  • Reviewed: 8 August 2023

    9.0
    Very fun short visit
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Pool View
    • Stayed 1 night
    • Submitted via mobile

    Expensive and food at restaurant isn’t great

    Pool was awesome

    Stayed in August 2023

  • Reviewed: 7 August 2023

    9.0
    We had a great weekend getaway. My girls had a blast at the water park and exploring all the pools.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Shortage of ice but it was extremely warm so that could have been the problem

    Everything was great! Food was great and pools were awesome. Located to tons of restaurants but food at the resort was also good

    Stayed in August 2023

  • Reviewed: 27 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Prices for the food and drinks were a bit out of control but the facilities were well kept and clean.

    Very clean facility. The staff was super nice and helpful.

    Stayed in July 2023

  • Reviewed: 26 July 2023

    8.0
    My family and I had a great stay overall. The staff were helpful and the whole resort was beautiful
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights

    The room we booked was for a Mountain View but we didn’t get that. We didn’t bother to make any changes since our request to have room near by were provided

    Would have made the trip better if breakfast included with the stay an maybe the option to use the wrist band to make purchases instead of having to bring a phone out.

    Stayed in July 2023

  • Reviewed: 25 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are way over priced lots of extra chargers for what we paid for two room could of had a great time in Laughlin all 5 pools where like bath water grand kids loved the water slide but that was it

    Stayed in July 2023

  • Reviewed: 18 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Pool Access
    • Stayed 2 nights
    • Submitted via mobile

    Everyone was friendly! Everything was very friendly.

    The only issue was the air conditioner did not cool the room at night! It said it was on 68 degrees but we were all sweating through the night. It was very hot outside but the air would turn on and off as if it reached temp but it definitely didn’t feel like it was 68!

    Stayed in July 2023

  • Reviewed: 13 July 2023

    7.0
    First and last time staying there
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    To expensive for the quality. The pool area looks way better in pictures. Not the same in person

    I like the location, close to a lot of restaurants

    Stayed in July 2023

  • Reviewed: 11 July 2023

    9.0
    Wonderful
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Lazy River

    Stayed in July 2023

Showing 1 – 25

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