400 New Jersey Avenue Northwest, Northwest, Washington, DC 20001, United States
#108 of 154 hotels in Washington
Guests' ChoiceBased on 540 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
9.0
Facilities
8.0
Staff
8.5
Value for money
7.3
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Antonio
United StatesLack of staff service -- I asked for a blanket 3 times never delivered.
Room
Stayed in May 2024
Reviewed: 6 May 2024
Shane
United StatesN/A
All was well
Stayed in May 2024
Reviewed: 14 April 2024
W
United Kingdomrooms could have been closer together - we were on different floors
Breakfast was excellent - a full buffet every morning. Staff were polite and friendly
Stayed in April 2024
Reviewed: 8 April 2024
Pedro
MexicoThere was a lot of pressure on the shower, it was no serious problem, but it was a bit hard to adjust flow and temperature. The coffee maker used very particular capsules, not Nespresso.
It has a very convenient location for its proximity to museums and monuments, and to the train stations. The room was clean, comfortable.
Stayed in March 2024
Reviewed: 5 April 2024
Balthazar
United StatesCorners of the tub/shower had black molds; cleaning lady was not friendly at all; some of the front staff do not smile
Perfect location. Walking distance to the capitol, union station, & the mall. Trolley stops in front of the hotel.
Stayed in March 2024
Reviewed: 2 April 2024
Miki
United StatesRough housing at the pool. Teens throwing a football hit me three times. The servers in the restaurant (not all but several) ignored my son and I for a while on at least three visits. I had to ask for creamer for my coffee literally three times one morning in the restaurant.
The room smelled like urine the first day. The housekeeper cleaned the following day which took the smell away.
Stayed in March 2024
Reviewed: 1 April 2024
Damian
United StatesThe late check out had to be paid.
I didn't even know there was breakfast. None of the staff mentioned anything about the facility.
Stayed in March 2024
Reviewed: 15 March 2024
Bryan
United StatesRestaurant was full, didn’t know I needed to make reservations days ahead to get a table for dinner
Stayed in March 2024
Reviewed: 8 February 2024
Monica
United StatesThe bar and restaurant people weren't that friendly. My boyfriend waited 25 minutes, and another couple came and sat down, they were served before he was.
Nice hotel, and the location was convenient. This hotel is perfect for family and older people. I wouldn't stay here again though.
Stayed in January 2024
Reviewed: 22 December 2023
Anastasios
GreeceGreat location one block away from the Capitol and Union station. Includes a mini-grocery inside for snacks, coffee and other travelling essentials. Very friendly staff.
Stayed in December 2023
Reviewed: 22 November 2023
Cathie
United KingdomThe poorly cooked evening meal.
Location and cleanliness.
Stayed in November 2023
Reviewed: 8 November 2023
Ponnusamy
United Arab EmiratesStaff were not friendly. Limited options for breakfast. Breakfast area is small for such a big hotel. Every time we had to wait for breakfast. Electric kettle was not there in the room and not provided even after asking.
Hotel locality
Stayed in October 2023
Reviewed: 12 October 2023
Edwards
United StatesI believe I was overcharged
Stayed in September 2023
Reviewed: 5 October 2023
Richard
United StatesGreat cleaning staff
Stayed in October 2023
Reviewed: 13 September 2023
Feliciano
SwitzerlandToo intensive air conditioned in the lobby and restaurant. No really needed
Location
Stayed in September 2023
Reviewed: 26 August 2023
Syed
Saudi ArabiaGood location
Stayed in August 2023
Reviewed: 21 August 2023
Erica
USARooms are overdue for an upgrade. Hallways carpeting is grungy.
Staff was great and courteous
Stayed in August 2023
Reviewed: 21 August 2023
Bogdan
CanadaValet parking is a little bit more expensive than what I was expecting. :(
awsome hotel. awesome location. awesome room.
Stayed in August 2023
Reviewed: 14 August 2023
Bram
Indonesiacan't think of any!
Location and amenities!
Stayed in August 2023
Reviewed: 11 August 2023
Sharon
United StatesI know it’s DC but the price for the parking after spending a great deal on the hotel was a little much (and I lived in DC before).
Staff was great! Super friendly and responsive.
Stayed in August 2023
Reviewed: 5 August 2023
Antoniette
United StatesThe elevators were very slow given the amount of people. The toilet flush was so hard to press on. There was no microwave 😩 The breakfast cue took so long. There was a comference that should have been organized so as not only to slow down the service.
The breakfast options were great! The room was clean.
Stayed in July 2023
Reviewed: 2 August 2023
Seth
United StatesParking. Got the valet service when checking in. Big sign saying “$62 over night” (plus other hourly rates and whatnot but overnight was the highest charge). We handed the keys over when we checked in and called the valet upon checkout. $62 per day,+$20 “destination fee”,+ $4 “destination fee tax”. Really put off by the lack of transparency. Unless you want to spend $85 a day to park your car, find a garage nearby and walk.
The restaurant food was very good. The ribeye was huge, cooked expertly, and the sides hit it out of the park. The gym is not your standard hotel gym. Nice Life Fitness machines in their own area, dumbbells up to probably 60lbs, and plenty of cardio equipment (some peloton machines in there). Pool is small and 4.5 at the deepest but it’s clean and is in a glass wall/roof area.
Stayed in August 2023
Reviewed: 1 August 2023
Pamela
United StatesBig groups staying made elevators slow
Proximity to Capitol, friendly touches
Stayed in July 2023
Reviewed: 31 July 2023
Shaakira
United StatesFront drive through area gets too crowded and is hard to pull out when you’re done loading your luggage in the car.
Food at the bar was really good
Stayed in July 2023
Warsaw, Poland
Atlanta, USA
Siem Reap, Cambodia
Caerano di San Marco, Italy
Pangkor, Malaysia
Oita, Japan
Sankt Anton am Arlberg, Austria
Boyle, Ireland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content