135 West 45th Street, New York, NY 10036, United States
#123 of 418 hotels in New York
Guests' ChoiceBased on 771 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.4
Staff
8.6
Value for money
7.5
Free WiFi
8.6
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End of dialog contentReviewed: 30 May 2024
Hugh
United Statesa little dated
location. suite was a big plus. roof top bar is awesome. the roof top staff were very friendly
Stayed in May 2024
Reviewed: 27 May 2024
Rashed
United Arab EmiratesSmall lobby
Room size Location
Stayed in May 2024
Reviewed: 26 May 2024
Robin
United StatesIron didn’t work. No proper restaurant
Location and cleanliness
Stayed in May 2024
Reviewed: 22 May 2024
Sarah
New ZealandGood size room and bathroom for family of four. Complimentary water bottles. Great location!
Stayed in April 2024
Reviewed: 15 May 2024
Aleksandr
United StatesHidden charges
Location
Stayed in May 2024
Reviewed: 10 May 2024
Ajjy97
PhilippinesThere is a resort fee as I've read most hotels have in the Times Square area which made the rate more expensive. I would have love to stay longer if it did not have the additional fee.
The location was near Times Square and the theaters but away from the hustle and bustle. They offered a nice service and rate to the airport. The staff were all commendable and accommodating. It was a great stay.
Stayed in April 2024
Reviewed: 6 May 2024
Susanq11777
United StatesThey need to get better pillows. There was only 2 pillows per person, which generally is good, but the pillows were flat. As soon as you laid on them, it felt like you were laying flat.
I loved the shower. It had great pressure and a detachable nozzle. I had a very easy check in. And the view was wonderful. Also the location was perfect.
Stayed in May 2024
Reviewed: 2 May 2024
Laura
United StatesExpensive
Good location, very comfortable matress
Stayed in April 2024
Reviewed: 27 April 2024
Hayley
United KingdomConcierge watched us struggle with bags and suitcases and didn’t offer to help
Rooms and rooftop bar are lovely
Stayed in April 2024
Reviewed: 27 April 2024
Kim
United StatesStaff didn't explain the elevator system and the need to tap the key to get to your floor. Another guest had to show us and we showed several other guests who didn't know either. We also didn't know there was a refrigerator and coffee maker in the room until we opened a "fake drawer" in the dresser on the morning of checkout and found them hidden in the cabinet. It would have been nice to be informed at check-in. We paid for breakfast included, but there was no sit down restaurant service. Breakfast was "fast food". Not what I was expecting for the price.
Beds were comfortable. Room was clean.
Stayed in April 2024
Reviewed: 19 April 2024
Geissler
United StatesThe price is a little steep, but it is New York so that’s to be expected I guess. They could certainly have larger and more supportive pillows.
This property is always clean and the rooms are nicely appointed. The beds are comfortable and the room layouts are nice.
Stayed in March 2024
Reviewed: 9 April 2024
Zoe
United KingdomCould not take child to bar on rooftop
Great location, still a quiet oasis inside
Stayed in April 2024
Reviewed: 3 April 2024
Elin
United StatesProperty was great. Upgraded to larger room and higher floor. Glad we did.
Perfect location. Very comfortable for sleeping. Loved the view from room.
Stayed in March 2024
Reviewed: 3 April 2024
Stanan
United StatesThe pillows were too soft had that not been the case, the sleep would have been more comfortable.
The location is perfect for sightseeing because it is close to most attractions, We were impressed with how quiet the hotel was once we were in our room. The room was very clean and the bed was very comfortable. We were happy with our stay.
Stayed in April 2024
Reviewed: 28 March 2024
Kennedy
United StatesToo expensive
Staff was courteous and facilities were clean. The location is ideal if seeing a Broadway show.
Stayed in March 2024
Reviewed: 27 March 2024
Dimitrios
GreeceInitial room assigned was smaller than advertised, with very little storage space for a family of four with, admittedly, lots of luggage.
Hotel staff reacted and responded well to initial problems: luggage not brought up to our room after repeated attempts to get them to do so and initial room too small for us. We were offered different, more spacious corner room with great Times Square views, but even then, had to move luggage ourselves, even though we were told it would be taken care off. Partial refund offered, which was appreciated. Location unbeateable for Times Square area and transportation options to rest of Manhattan and beyond.
Stayed in January 2024
Reviewed: 14 March 2024
Marcus
United StatesOnly 2 working elevators made for some long wait times going to and from the rooms.
Clean hotel in a great location. The staff was very friendly and helpful
Stayed in March 2024
Reviewed: 11 March 2024
Mary
United StatesLocation is perfect!
Stayed in March 2024
Reviewed: 7 March 2024
Elizabeth
United StatesThe rooms were dated and small and didn’t have USB ports
We stayed in one of the highest floors and it was absolutely beautiful I can’t stop thinking about that shower/bathtub. The views were incredible although we paid extra for a view of Times Square and we couldn’t really see it at all maybe one building in the distance but the view was still incredible. The rooms were a bit dated and very small but I’ve come to expect that in NYC. They don’t have USB ports in the hotel room though, I travel ALOT and have never stayed in a room that didn’t have USB ports so certainly outdated but not too bad. Make sure you’re bringing your charger box! Also the parking garage across the street is cheaper for nightly parking than the hotels parking so make sure you’re parking across the street! The hotel staff was incredibly friendly and accommodating
Stayed in March 2024
Reviewed: 2 March 2024
Andrew
United StatesA few single-serve milk and creams left in the fridge for AM coffee would have been nice. Lobby was not very warm and welcoming with no real area to hang out or restaurant/café to enjoy.
Centrally located for plays, decent room size and layout and decent view.
Stayed in March 2024
Reviewed: 26 February 2024
Steven
United KingdomNothing
The location was excellent, and the room size was very good along with features of a free use safe plenty of suitcase storage. It also had a good view of New York city streets and buildings. The room service was also excellent, this being changing of towels , bedding etc.
Stayed in February 2024
Reviewed: 25 February 2024
Emma
IrelandHome 4 weeks and still haven't been refunded my deposit to my revolut
Very central, steps away from Times Square
Stayed in January 2024
Reviewed: 22 February 2024
Mona
United StatesGreat Location , clean spacious rooms. Rooftop bar was great too.
Stayed in February 2024
Reviewed: 14 February 2024
Gavin
United StatesWhen leaving doorman told us shuttle to la guardia was 75$, when we got to airport the driver charged us 130$!! Felt scammed
Stayed in February 2024
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