170 Railroad Street, Santa Rosa, CA 95401, United States
#21 of 33 hotels in Santa Rosa
Guests' ChoiceBased on 409 hotel reviews
7.6Cleanliness
8.3
Comfort
8.4
Location
8.6
Facilities
7.9
Staff
8.3
Value for money
7.3
Free WiFi
6.9
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End of dialog contentReviewed: 16 May 2024
Martine
United KingdomThe bar area is very small with inadequate seating.
Nice clean hotel, the pool area and the breakfast was nice.
Stayed in May 2024
Reviewed: 8 May 2024
Matthias
GermanyNothing to complain about.
Really nice hotel with a great breakfast buffet, also checkout out restaurant „la gare“ close to it!
Stayed in May 2024
Reviewed: 3 May 2024
Christy
United StatesRoom was quiet providing a good nights sleep. Coffee and Juice available in the morning was plentiful. Complimentary yoga class was great. Loved the yoga teacher Sarah. Self parking was close and easy.
Stayed in March 2024
Reviewed: 29 April 2024
Stephen
United StatesHot tub out of service
Clean, close to the square.
Stayed in March 2024
Reviewed: 15 April 2024
Joseph
United StatesTrim some of the trees to allow fuller views from the rooms.
Parking is good. Location is great. Food, shopping, and parks are all within walking distances.
Stayed in March 2024
Reviewed: 11 April 2024
Ambere
United StatesParking fee
Room pool location
Stayed in April 2024
Reviewed: 1 April 2024
David
United StatesParking was horrible. If u get stuck having to park out on the opposite side of the property from the lobby it is a long walk. An entrance for guests out on that side would be nice.
Stayed in March 2024
Reviewed: 28 March 2024
Rick
United StatesCheck in was terrible. Took 20 minutes because of issues with hotel computers.
Bed was comfortable.
Stayed in March 2024
Reviewed: 25 March 2024
Darryn
United Statesprevious guest obviously had a dog in the room. the little couch was covered in dog hair, when my wife sat down there was dog hair stuck to her pants. we also found dog kibble on the floor I am an asthmatic and deathly allergic to dogs and cats if the hotel allows guests with pets, they should be in designated rooms. Also this means the house keeping is doing a minimal job in preparing the rooms
Staff is awesome helpful and friendly Location is great
Stayed in March 2024
Reviewed: 21 March 2024
Anushka
United StatesUnder-staffed, room phone did not work, had to pay extra for parking, they are not cleaning rooms every day and also, we had to beg them for hair dryer and fresh towels. We ran out of coffee and the staff was super short.
Firepit, room, pool, location and hotel grounds.
Stayed in March 2024
Reviewed: 19 March 2024
Gina
United StatesAccommodations weren't quite as presented online. A nice hotel but hardly the luxe accommodations presented and expected. Secure entrance was broken; exterior door open all night. Disappointed by lack of welcoming experience normally presented by Hyatt Hotels at check-in. Three staff members were present with no other guests in lobby or at check-in yet no one welcomed us or offered to assist with check-in. Felt like we were putting them out by checking in. Not a pleasant or welcoming experience.
Breakfast in the restaurant was delicious. Parking was convenient. Location was convenient.
Stayed in March 2024
Reviewed: 24 February 2024
Robert
Thailandassistance with arrival and departure by taxi
room was good, bed and pillows comfortable, bathroom and shower good, plenty of hot water.
Stayed in February 2024
Reviewed: 12 February 2024
Dennis
United StatesGreat pool and hot tub facilities.
Stayed in February 2024
Reviewed: 15 January 2024
Eladio
United States18 dollars per parking
Stayed in January 2024
Reviewed: 31 December 2023
Megan
United StatesNot enough light in the room. Really frustrating. Would have appreciated more and brighter light.
Room, location, lobby, free glass of wine one day
Stayed in December 2023
Reviewed: 30 December 2023
Norma
United StatesThe heater wasn’t working right
Everything was nice and comfy but
Stayed in December 2023
Reviewed: 1 December 2023
Bonnie
United StatesThe heat was hard to regulate, which made sleeping difficult.
Everything! The room was spacious, with a great view of pool. Liked having a private deck too. Very nice lobby and fireplace.
Stayed in November 2023
Reviewed: 26 November 2023
Lynn
United StatesThe bedsheets were rough and the bed topper was very thin. Pillows...not too nice. The room doors are very heavy and slam hard when closing. When the room above us slammed their door shut the glass shower doors in our room rattled! The front lobby does offer morning coffee (unavailable throughout the day) but only provides non-flavored creamer. It was $18 per day to park, and if you got back to the hotel after 8 p.m. it was difficult to find a parking space.
The facility is nicely decorated with an indoor fireplace and lounging area. There are outside lounging areas and one space has a large firepit that was enjoyable.
Stayed in November 2023
Reviewed: 5 November 2023
Erica
United StatesParking was insufficient. Can be loud if staying on the highway side or the courtyard side as there are events held there.
Easy to get on the highway. The lobby ambiance was great. Bartender was friendly.
Stayed in October 2023
Reviewed: 10 October 2023
Matthew
United StatesHidden fees as well as charging me twice. Booked through booking and hotel charged me the full price(more then booking) as well as being charged the full price through booking. This was the second time they have done the same thing to me after explaining the second time before checking in!!!
Convenient location easy to get to everything
Stayed in August 2023
Reviewed: 30 September 2023
Erric
SingaporeWe had a very happy winery tour arranged by the hotel. Thanks a lot!
Stayed in September 2023
Reviewed: 10 September 2023
Simona
United Statesit is overly expensive given what you get for it. the pressure of the shower was lacking. towels were only smallish and there were no toiletries. you’d think you could have a comfortable shower and nice towels when you pay over 400$/night
pleasant hotel with nice outdoor space and spacious rooms
Stayed in September 2023
Reviewed: 9 September 2023
Howard
United StatesNot having the cocktail lounge open in the old location. Don't like the bar in the lobby Did not lose having to now pay for parking. Did not have to on past visits.
Nice facility
Stayed in September 2023
Reviewed: 27 August 2023
Debra
United StatesA bit pricey for basic room
Clean and centrally located
Stayed in August 2023
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