3101 North Roosevelt Boulevard, Key West, FL 33040, United States
#47 of 51 hotels in Key West
Guests' ChoiceBased on 1877 hotel reviews
7.0Cleanliness
7.4
Comfort
7.3
Location
7.9
Facilities
7.2
Staff
8.0
Value for money
6.5
Free WiFi
6.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 May 2024
Brandi
United StatesThe room was very small and rundown, we upgraded to a larger run down room. Bathroom was gross, small and filthy, needs some serious work. I love the authentic look and feel of the place but you can keep that and still make upgrades. There's about 20 coats of paint on the bathroom walls and the shower is like a coffin. Also there is no "beach" present. There is a small sandy area by a swampish stagnant area that you can not swim in as it's rock filled. Looks cute but not a beach, children will be sadly disappointed.
The location was nice, the pool was great, the staff were friendly and helpful. The Stoned Crab restaurant was good. The breakfast was pretty decent for free. Loved the turtle sanctuary, the McCaw birds on the property and the general vibe.
Stayed in May 2024
Reviewed: 20 April 2024
Ellie
United StatesThe lighting above the door. It felt like day light 24/7.
The different animals you could see. Tortoise habitat, birds, feeding of the sharks etc
Stayed in March 2024
Reviewed: 6 April 2024
Silvonna
United StatesParking problem
Pool towels at pool
Stayed in April 2024
Reviewed: 4 April 2024
Gregory
United StatesThe table tops and the bar tops were not clean and sanitized. They had ants crawling over them. The rooms seem like they have never been updated since the place was built. I went in the public bathroom first thing in the morning just as it was being unlocked. It was not cleaned from the day before or at the start of the new day.
Location was great
Stayed in March 2024
Reviewed: 2 April 2024
Gelm
United StatesSuper tiny bathroom for 4 people and no mirror in bedroom so 4 people getting ready was difficult. No microwave in room so leftovers were wasted. Beds not too comfy. Would be ok for 2 people but not great for family of 4
Great amenities on the grounds and things to do. Good location away from downtown
Stayed in March 2024
Reviewed: 30 March 2024
Joel
United StatesOur A/C unit was noisy. The bathroom door 'dragged' on the floor, so we had to lift a bit on the door knob to avoid the noisy scraping of the door on the floor. Nothing too major. If you are looking for a high end resort, this is not it; it is an older, somewhat dated resort. It was overpriced even with staying during spring break 'prime time' in my opinion. That said, we did enjoy our stay.
Our unit had a patio that was just steps away from the water; there was a sandy area with palm trees and a hammock that provided a nice place to lounge. The pool was nice and was located right by the restaurant with access to the bar. After battling the 'downtown' parking the first night and paying TOO MUCH money for parking, we utilized the 'short bus' transport from the resort; it was a welcomed break from the traffic and it was quick and efficient with two drop off/pick up locations.
Stayed in March 2024
Reviewed: 27 March 2024
Tanya
United StatesThe beds were uncomfortable, small shower and a/c units really loud. Music by the pool was very loud and not a great playlist
Location was great, close to attractions. The shuttle every hour was a wonderful bonus. The pool and bar were very nice. Food and drinks spectacular. Clean rooms and the rest of the resort was very clean as well
Stayed in February 2024
Reviewed: 27 March 2024
Claudio
BrazilThe cost.
Breakfast.
Stayed in March 2024
Reviewed: 25 March 2024
Lisa
United StatesThe bathroom was dated. The fan running whenever the light was on in the bathroom was extremely annoying.
The view from our room. The beach was beautiful. Nice pool. Free shuttle to town
Stayed in March 2024
Reviewed: 22 March 2024
Lisa
United StatesThe air conditioners are loud when they come on and off . Kept us up Stoned crab restaurant was to pricey
It was convenient and had everything we needed
Stayed in March 2024
Reviewed: 21 March 2024
Amanda
United StatesWe had sand in our sheets when we got there. One day we were out of towels: I asked 4 times (including the front desk) to get more. I got them from a housekeeping zoned in a different area who was very kind!
The shuttle service, shark feedings, jet ski tours, restaurant: were all amazing!
Stayed in February 2024
Reviewed: 21 March 2024
Phillips
United StatesThe location isn’t ideal. It wasn’t as close to restaurants and bars as I was hoping for.
The property offered many activities and amenities!
Stayed in March 2024
Reviewed: 20 March 2024
Erin
United StatesSmall bathroom. Beds were uncomfortable. Needs updating.
Pool was very nice. Staff were very friendly. Shuttle bus into town. Oceanfront was nice but you could not swim there
Stayed in March 2024
Reviewed: 19 March 2024
Connie
United StatesHair dryer (outlet) didn’t work Room was described as deluxe but was basic But not bad
Had a bus that took you down town, so it was nice to let them drive and didn’t have to look and pay for parking. Nice pool.
Stayed in March 2024
Reviewed: 18 March 2024
Susan
United StatesThe room was small and the queen size bed wasn't very comfortable; we really need a king bed. The bathroom was quite dated, although clean. The TV was tiny, not that we watch much TV and they do offer Hulu, but with commercials. We also didn't like being near a main road and at the end of the row of bungalows so we heard the maintenance trucks go by in the morning.
The location had a lot of positive aspects, fun color schemes, some beach front on the bay; a nice inlet where they feed sharks and you can use kayaks. They also have mopeds and bikes for rent. We loved the hammocks on our little patio outside, and that we could walk to a shady spot and relax reading and looking at the water. Breakfast was also good and we could park right outside our door. We also appreciated the shuttle bus than runs every hour to downtown Key West.
Stayed in February 2024
Reviewed: 18 March 2024
Valentina
ItalyBreakfast should be better.
Stayed in February 2024
Reviewed: 8 March 2024
Holly
United StatesThey looked like they tried to update but things ending a little wonky, like uneven, lumpy backsplash glass tile used for the bathroom vanity surface. The grout in the bathtub surround has mold. It makes it feel old, not quirky or vintage. There were bugs, like fleas or gnats, in the room, likely from the beach patio and the birds that beg there. TV was a little small for the size of the room.
The shuttle bus was helpful to get around the old part of town. The staff were friendly. The island theme carried through the property, and the art in the room, including palm fronds painted at the ceiling, was nice. Wifi was strong most of the time. Maintenance came quickly for a minor tv issue. Shark feeding at the attached restaurant was fun. Continental breakfast was good.
Stayed in March 2024
Reviewed: 7 March 2024
Thomas
United StatesIt was ok
Stayed in March 2024
Reviewed: 29 February 2024
Hugh
United StatesBreakfast offerings (with the exception of fruit and hard boiled eggs) were of lesser quality; it would be nice to have some non-sugary cereal, plain oatmeal, and plain yogurt. Music around pool and restaurant should be more varied; after a few days, the repetitiveness starts to get to you!
The grounds are pretty and the pool is lovely for swimming. Enjoyed kayak and bike rental on site. Mini fridge/freezer in room was nice to have. Shuttle bus to and from town was very convenient.
Stayed in February 2024
Reviewed: 29 February 2024
Mike
United StatesThere isn’t much to not like or even like about it.
Well it is convenient close enough to get to Duval and far enough the get away from it as well.
Stayed in February 2024
Reviewed: 28 February 2024
Kathleen
United StatesSome of the staff was not very friendly. The food at Stone Crab was not very good. There could have been music at Stone Crab and I seen a screen at the pool area, so maybe a movie night.
The shuttle ran on schedule. The room was cleaned daily. Nice to have coffee every morning. Some of the staff was very friendly. The pool area was clean and had plenty of lounges.
Stayed in February 2024
Reviewed: 27 February 2024
Sally
United StatesThe room was not worth what we paid. No microwave, and no coffee pot. Sheets were dingy. Everything in the room seemed outdated. The room was on the beach, which there is a small bank with rocks beyond that. No swimable area, very rocky and dirty water there. Seemed like false advertising.
We liked facing the water.
Stayed in February 2024
Reviewed: 23 February 2024
John
United StatesCheck in took forever, not very well organized
Breakfast was good and the stone crab restaurant is excellent
Stayed in February 2024
Reviewed: 16 February 2024
Kevin
United StatesThe inside of the room is like a 90s Motel 6. I know I am paying for beachfront but I thought the room would be good. Nice refrigerator but no coffee maker
The waterfront room I had.
Stayed in February 2024
Shenzhen, China
Hanoi, Vietnam
Grenoble, France
Ogano, Japan
Ghent, Belgium
Ashton, South Africa
Marktschellenberg, Germany
Valderice, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content