Rooms show wear--balcony slide door would get stuck if you locked it, and you had to jiggle it open in a particular way. Housekeeping could do a better job (e.g., there was sand in the room when we arrived, the kitchen countertop was both dusty and had some stuff on it). Not proactive in refilling amenities/towers/toilet paper, even though they're obviously running low or used up--you have to call and ask or stop by the front desk. Also, very strict about using towel cards to get a fixed number of towels.

Good location, walking distance to Kahanamoku lagoon and the Hilton village. Also close to Ala Moana shopping mall and Ala Moana Park (public beach). Rooms are spacious. Has a nice deck, pool is small but . Staff and housekeeping definitely have the aloha spirit. Pescawa restaurant at the top of the building has great views and excellent food--at a price (also serving is slow). There is a little superette and an ice cream shop on the first floor, as well as some other commerce. The other restaurant (Cinnamon) on the first floor was never open.

Stayed in April 2024

The outside of the building could do with a spruce up and more comfortable bed would have been expected.

Lovely room and view of the ocean.

Stayed in March 2024

There were picketers outside the hotel when we arrived.

The location of this property was excellent. The room was also good size. It was like a studio apartment with a balcony with ocean view which was great! Comfortable beds. I would stay here again. Music on friday nights with hula dancers was wonderful!

Stayed in March 2024

The stores inside are very, very expensive. Everything is at least half across the street at ABC.

Great people all over the hotel: reception desk, cleaning staff and trips organizers.

Stayed in February 2024

The bellmen were not always available.

Iconic Waikiki hotel near the beach and marina. Nice view of the ocean and beach.

Stayed in November 2023

Unless you stay a week they don't do any cleaning and you hsve to put old towels snd trash outside your door if you want picked up. They don't exactly tell you thst way.

Easy access for wheel chair, views were fabulous. Balcony wonderful. Restaurants and a great store at location.

Stayed in November 2023

Very old and dilapidated, could do with a revamp. We booked a king Seaview room with our upgrades and was told booking.com did not give them the right information so we ended up with a standard double room and partial sea view. Not happy with that and according to Richelle at the front desk, no other rooms available.

Really great location and wonderful friendly staff. Beds are comfortable. Valet parking very well operated

Stayed in October 2023

The kitchenette was only stocked with the basics…4 each eating utensils, large plates, small plates, etc. 3 very dull knives. Hade to freeze our own ice, probably because of no ice maker in the fridge. Older remodel of kitchen had illogical and hidden locations for light switches. No garbage disposal. BUT, the price was VERY good for the location. Just stuff to expect if you go there.

Great price for a great location and property. Very good restaurant and shops on main floor. Did not try fancy restaurant on top floor. Wonderful lady in the travel business printed an email attachment for me after finding hotel staff could not do so. Cannot blame them; hotel should be able to provide this service.

Stayed in October 2023

The facilities are a bit dated now and need some refreshing.

Well situated and great to be in an iconic hotel in Hawaii. The staff were friendly and helpful and even gave us some bubbly to help celebrate our anniversary. Of all the places we stayed during our stay in Hawaii, especially on Oahu, this felt like we were in Hawaii. Loved the ice-bream, nachos and water vouchers.

Stayed in September 2023

Pool water too warm (not refreshing). No daily room servicing.

Friendly and knowledgeable staff, full kitchen, large balcony.

Stayed in July 2023

warm pool, great restaurants and shops, kitchen in unit

Stayed in May 2023

some parts are old and need updating

the location

Stayed in March 2023

nothing

great location on Waikiki beach.

Stayed in November 2022

the room is quite old and both the fridge and aircon make huge noises. Shower head is very weak, some kitchen cookwares are not washed.

the location is great, staffs are really friendly and helpful

Stayed in December 2022

Cleaning - average

Location Staff

Stayed in November 2022

There was nothing I didn’t like about the property.

Good sized balcony, spacious room, great location, great view.

Stayed in June 2022

no jacuzzi

The location

Stayed in May 2022

property is dated, not enough restaurant capacity

the view was great

Stayed in May 2022

Long waits for elevator

Very helpful staff

Stayed in April 2022

After I did more research it appears that I was paying a premium for a non-premium room.

I was very happy with the location and the room met my expectations for most of the check boxes but I found out that I paid an excessive amount because I could have gotten a better price elsewhere.

Stayed in January 2022

No bellhop when we checked in at 5pm. He was gone for the day. Huh? Buying ice in the store? No. Not sure what the $25 amenity fee was for but we didn't even have bottled water for the room.

Room was lovely, a view to ocean as requested. We enjoyed early mornings and sunsets on the balcony. The hotel is beautiful. Breakfast and dinner at Cinamons was great. Food was very good. Server's were friendly and helpful.

Stayed in January 2022

amazing staff. beautiful and clean room !

Stayed in January 2022

The man at the front desk was efficient, but not extremely friendly.

Nice upscale hotel with big rooms. Clean, comfortable, safe, nice pool.

Stayed in December 2021

The bed was hard as a rock worse than a motel 6

Stayed in August 2021