Charged for extra person but didn’t have a rollaway bed.

Location was central and breakfast variety was good

Stayed in April 2024

Good location for staying near music festival

Stayed in October 2023

The room was dark and uninviting. Someone was playing loud music in a neighboring room or perhaps the pool area. It definitely wasn't worth the almost $1500 I was charged! However, I do know all rooms in this area were probably beyond expensive because of Stagecoach.

I'm happy the AC worked very well. The room looked clean but was very outdated. The kitchenette area was a bonus. All the staff were friendly and nice.

Stayed in April 2023

-the price was expensive (coachella weekend, so obviously upped the price for it. definitely not worthy of $500 a night). -lamps didn’t have on or off switch so they were unplugged. - floor was so dirty, blackened our feet.

-great location and staff was attentive, friendly and helped with the few accommodations we asked for (extra plastic bags, replace key card, etc)

Stayed in April 2023

It is old Motel no modifications

We have not used the facilities breakfast,

Stayed in March 2023

The quality of the hotel is not worth $350 a night. I guess that happened because of the demand for rooms in that area since there a big tennis tournament event on going at Indian Wells. To be honest, on a regular day I wouldn't pay over $150 per night for this hotel.

The staff of the front desk was very professional and attentive to your needs and requests. Housekeeping is excellent, I say that because they cleaned our room instantaneously and it was spotless.

Stayed in March 2023

shower etc are tired, needing an upgrade. All a bit worse for wear

Clean enough, though aging. Liked closed off parking lot

Stayed in March 2023

The bathroom floor was a little dirty in the corners

The staff was amazing—always smiling and friendly

Stayed in March 2023

The bathroom wasn't that clean and it had broken tile needed a update bad and the bed was very hard.

Price and location the staff was good too.

Stayed in February 2023

The bed was very very firm.

The room had nice art in it.

Stayed in February 2023

no Wi-Fi, tv cable channels were bad nothing available to watch. old furniture, walls coming apart. one of the workers refused to check us in 30min early and then wanted us to wait another hour until she seen reservation.

nothing else available

Stayed in February 2023

There was a problem with the heat. It was not working.

Stayed in December 2022

Nice people at check-in Breakfast is ok, nothing special but I like instant oatmeal! Happy to see a refrigerator in the room along with the micro-wave Seems to be a safe place to stay with many options for dining close by.

Stayed in February 2023

Bathroom plumbing was old. Tub plug missing. Had to run the shower water about 5 minutes before it warmed up

Location

Stayed in February 2023

No towels in room Had to call twice, took an hour Refer didn't work Couldn't get coffee machine to work Breakfast was poor Instant oatmeal, bread, ego waffle Was it

Stayed in February 2023

I didn't like that the pool was ice cold and there wasn't a hot tub. I also didn't really like that you could hear the guys conversation from the next room over, pretty much word for word, a lot of f words being thrown around. Luckily after he settled down we didn't really hear much from him the rest of our stay.

We knew going in that we were not staying at the Marriott or Hilton and as such we got what we expected in terms of comfort, amenities, etc. We thought there would be a heated pool and hot tub, neither was true, bathroom/shower was not the best, but again, we were not expecting fabulous, just a place to sleep and shower and then we were off to our son's sports tournament. The rooms, while old and outdated, were clean. The staff was friendly and helpful. When we arrived there was quite a long line and they seemed pleasant and helpful to each guest checking in.

Stayed in January 2023

The room doors are very loud and the floors not really insulated, so you hear everyone else around you. Breakfast served til 9am, when we arrive at 8:45 am - they was nothing but coffee.

Stayed in January 2023

The fact that some of the towels racks were coming of the walls And house keeping making noise to early in the morning like people needs some rest you know.

The bed was comfortable , pillows could use some new ones.

Stayed in December 2022

broken handle on door had a hard time opening with key , remote broken and refrigerator didn’t work but we was tired so we stayed . people were complaining about about there door handles too . One person was told if it still open s what’s the problem so never again at this property

location

Stayed in November 2022

It was close to the Balloon Festival and it was affordable.

Stayed in November 2022

TV had 30 channels 15 were PPV, 8 were shopping channels rest were random. No local channels no news. see above $$150 deposit

nothing surrounded by fences. terrible neighborhood $150 deposit????

Stayed in November 2022

The room is in need of updating. The bathroom was not good.

The staff was very friendly

Stayed in November 2022

seedy neighborhood

clean and convenient

Stayed in November 2022

We were put in a room with the A/C malfunctioning. It was 113 degrees outside and 86 degrees in the room. The front desk clerk gave us the keys to a room with working A/C and we moved ourselves. While the beds were made and there were clean towels in both rooms, there was trash and debris on the floor in both rooms. The paint was pealing off the walls in the bathroom in both rooms. There were bugs in the rooms.

The price. I guess it's true- you get what you pay for.

Stayed in September 2021

AC unit not working to expectations. TV had only one channel (Spanish). Not what promoted. Pool not clean. A lot of noise from upstairs day and night.

Maid service. Raise bar of expectations in quality services and cleanliness with an equation for success. The reality is you can't please everyone. Above all,demonstrated open communication and respect in trust truth and teamwork.

Stayed in July 2021