Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. Pennsylvania hotel reviews
  4. Carlisle hotel reviews
  5. Reviews of Holiday Inn Express & Suites Carlisle, an IHG Hotel

Reviews of Holiday Inn Express & Suites Carlisle, an IHG Hotel 3 stars

1152 Harrisburg Pike, Carlisle, PA 17013, United States

#20 of 28 hotels in Carlisle

Guests' Choice

Review score

Based on 108 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.9

  • Location

    8.0

  • Facilities

    6.6

  • Staff

    7.6

  • Value for money

    6.5

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 14 May 2024

    5.0
    It served its purpose. A week earlier we stayed in another Holiday Express that was updated.
    • Leisure trip
    • Couple
    • King Leisure Rooom - Non-Smoking
    • Stayed 1 night

    The appearance is run down. There was pealing paint on the bathroom door. The clock in the room wasn’t working. The carpeting is obviously real old. The paint on the walls in the halls are dark, should be brighter colors. No usb charging ports. Tv should be able to turn so it is visible from a chair and two chairs should be in the room.

    Breakfast was good. I was limited because I need Gluten Free food. There were no gluten free labeled foods. The bed was comfortable.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    A lot of maintenance issues

    Rooms were decent.

    Stayed in May 2024

  • Reviewed: 8 April 2024

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool was too warm. The breakfast starts too late.

    The location

    Stayed in April 2024

  • Reviewed: 23 February 2024

    6.0
    Pleasant except for lousy TV channels
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The television channels. Just info commercials and old TV shows.

    Breakfast was good. Nice lady putting out the food

    Stayed in February 2024

  • Reviewed: 24 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Leisure Rooom - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The door to the room wouldn’t shut and was off the frame

    Stayed in November 2023

  • Reviewed: 23 November 2023

    7.0
    I just did in the previous space
    • Leisure trip
    • Solo traveller
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    I’ve been a guest at this hotel often and like the location that’s why I continue to choose to stay here

    Didn’t have breakfast The hotel I stayed at the night before I got violently sick from the breakfast there I don’t think I’ll be part taken with any breakfasts anytime soon

    Stayed in November 2023

  • Reviewed: 15 November 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The shower drain very slow, by the time I was done with the shower the tub was half full. The toilet barely flushed.

    Stayed in November 2023

  • Reviewed: 23 February 2023

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not all but some staff somewhat rude. Hotel was not very clean. Needs work. Broken signs … holes in hallway walls. Elevators were very dirty. Room was not as bad but stains and repairs left incomplete.

    Location close to event.

    Stayed in January 2023

  • Reviewed: 8 January 2023

    6.0
    Not bad but could have been better
    • Leisure trip
    • Couple
    • King Feature - Non-smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed was very uncomfortable and the jets didn’t work in the spa tub.

    Very clean and friendly.

    Stayed in January 2023

  • Reviewed: 8 January 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    body wash container in bathroom was empty. stains on curtain and wall

    clean

    Stayed in January 2023

  • Reviewed: 24 November 2022

    5.0
    Nice Hotel for the money.
    • Business trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Behind the beds was not clean. I was looking for my daughter's earring and thought it dropped Behind the headboard. When I looked it was a mess. Made me gag. The foldout sofa bed mattress to to thin and uncomfortable. It's like sleeping on paper. One of the employees smoked pot and that's all you could smell in the elevator and 3rd floor.

    Breakfast was good. Staff was friendly. Pool and hot tube worked which was good for travel.

    Stayed in November 2022

  • Reviewed: 17 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Not enough parking

    Comfy bed

    Stayed in June 2022

  • Reviewed: 6 June 2022

    6.0
    okay ish
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    smelly room noisy neighbors

    location

    Stayed in June 2022

  • Reviewed: 8 August 2021

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Room Selected at Check-In
    • Stayed 3 nights
    • Submitted via mobile

    No

    No

    Stayed in August 2021

  • Reviewed: 5 July 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    We were in a room that backed up to the highway ans it was not sound proof. It was awful; we asked to be moved to another room the next day amd we moved which was better.

    The staff was very receptive. The location was perfect.

    Stayed in July 2021

  • Reviewed: 6 June 2021

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Rooms not cleaned even though it was requested twice. Carpeting needs stretched in hallways. Smelled mildew.

    Location

    Stayed in June 2021

  • Reviewed: 31 May 2024

    4.0
    Not at all what we were expecting for a holiday inn.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Please read the reviews first!! This hotel was very filthy. The lobby appeared to be clean when we arrived, however once we stepped in the elevator, it was extremely dirty and sticky. The hallway carpet was very dirty and stained, and the lighting down the hallway was so dim. This hotel needs many updates and a deep clean everywhere. The key we were given to the room deactivated every time we left the room. We had to go down to the front desk, multiple times to have the key reactivated to the room, as well as needing to be let in the room by the staff that was cleaning other rooms. The room itself was very dark did not have enough lighting and felt dingy. There were stains everywhere in the room, including the comforter, the shower curtain and floor. The tables had stains from drinks. They were sticky. The refrigerators were old and dirty. The shower was stained and wouldn’t drain properly with stains and the sink was dirty with a brown ring around the drain. I am so shocked that this hotel can carry the name Holiday Inn with the condition that it is run in. I would recommend staying anywhere else but here if you want to stay in a decent hotel. The 4 stars are because we didn’t see any bugs.

    I liked that there were no bugs.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    2.0
    Will definitely choose somewhere else next time.
    • Couple
    • King Leisure Rooom - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Place was filthy. Staff not friendly.

    Nothing. Was filthy.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    1.0
    Worn out and dirty
    • Leisure trip
    • Family with young children
    • King Leisure Rooom - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Chipped walls, hard water deposits on facets, bathroom counter, stained carpet, uncomfortable mattress. Stinky cigar smoke coming in through fan /air conditioner. Had to change rooms, stunk up our whole room

    Nice staff

    Stayed in May 2024

  • Reviewed: 14 May 2024

    2.0
    this place was unacceprable, very dirty, unfortunate experience
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    extremely dirty, scuffed walls, dirty dusty tables in room, not vacuumed.

    n/a

    Stayed in May 2024

  • Reviewed: 13 May 2024

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No maid service the second day, beds were not made

    Breakfast was good

    Stayed in May 2024

  • Reviewed: 18 April 2024

    1.0
    I want a refund
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    See above

    I have chronic back pain. I booked this place for the pool and ho tub since I was in a car all day. I called two days before arrival to see if the pool was working. It was closed for maintenance upon arrival. The room was terrible. The bathtub drain didn’t hold water and was moldy. The water was lukewarm and the shower was a trickle. We switched rooms. The next bathtub had a moldy drain and didn’t hold water either. We were very disappointed. I thought Holiday Inn had better standards . I want a refund.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    1.0
    Will never choose this again
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    Decor Staff Shower

    Nothing! Very disappointing. Drab

    Stayed in April 2024

  • Reviewed: 13 April 2024

    3.0
    Bad experience-keep driving or stay at a different place
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Staying

    Leaving

    Stayed in April 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: