We somehow didn’t our room refreshed with towels and make the bed. It was disappointing. Apparently hotel only cleans room for certain times up to 11:30 or noon? We had left at 11:20am but apparently missed the time that I have place refreshed ? At 11:45pm when we got back it was a leas welcome surprise to see bathroom and bed not refreshed. 😔

Beautiful location and furnishings.

Stayed in October 2023

A bit pricey

Beautiful room totally updated and staff was just marvelous

Stayed in October 2023

The above comment and would have enjoyed an opportunity to share a boat ride on the lake.

Love the area! Would suggest a light breakfast be included. Perhaps adding some rolls and juice.

Stayed in September 2023

Use of the pool was limited to a spa package. Use of a pool should be standard at any resort.

Everything was awesome. Room was beautiful. Staff was great.

Stayed in September 2023

Room size

Beautiful property. Rooms a bit small but very clean and amazing staff

Stayed in July 2023

Atmosphere and elegance of the estate.

Stayed in May 2023

nothing

historic but modern

Stayed in May 2023

It’s one of a kind

The house and village are unique and in pristine condition.

Stayed in April 2023

The breakfast option was too expensive.

Great view, we’ve got an update but couldn’t see the room we would’ve had before. So we’ve had no comparison. The staff was very friendly and helpful. The room was wonderful and super cozy.

Stayed in April 2023

The restaurant is absolutely not to par with the hotel. That being said, there is no reason to spend so much money, if it will not be a perfectly rounded evening.

Stayed in February 2023

Beautiful area, gorgeous design, fantastic staff. The Innkeeper Gerri was amazing! she makes sure to kept the inn immaculate.

Stayed in November 2022

Something felt a little bit stuffy. The shower offered only a rain head that took forever to rinse out shampoo, and no place to prop up a leg. Also off-putting, after the fact, was the $37/day "resort fee" they charged. This is a deceptive way to quote a more competitive price and then charge customers more than the quoted price, Nice at it was, this facility is not a resort, nor was there any service offered worthy of $37 a day.

The tiny town and environment were lovely. The staff was accommodating, and they offer cute little touches like a fire pit and fixings for s'mores. The decor is cute. And unlike most hotels, they had enough places to hang towels.

Stayed in October 2022

Every building, bed room, living room, dining room and gardens were wonderfully decorated. Lots of taste and attention to the details.

Stayed in October 2022

nothing really

beautiful area and scenery around the lake everything was close and very convenient

Stayed in September 2022

The continental breakfast was adequate, but didn't seem to fit the high standards set by the Inns. I would prefer and am accustomed to more selections in a physical space that can accommodate more than two people at a time. The butler pantry area was too confined and crowded. The granola bars were tasty and healthy if that is something to your liking. Personally neither my husband nor I find granola bars very appetizing.

The Inns are all very beautiful, excellently staffed, beautifully appointed with the total comfort of guests in mind. Bedding linens are chosen with rich fabrics offering extreme comfort. The 1833 restaurant offers an extensive choice of entrees and wine selections. The dinners were excellent, the service unmatched. Breakfast and lunch were appetizing and delectable. Guest requests are met with total satisfaction. The lake views are spectacular.

Stayed in May 2022

Wasn’t much that we didn’t like. Our gas fireplace made a noise that was loud, so we didn’t use it. But, we didn’t say anything about it. But, that was really the only negative, other than one of the desk clerks was scrolling her phone one morning, instead of paying attention to who was coming and going. All of the other clerks we very attentive and friendly.

We love it at this hotel! This is our second time there and will definitely go back! It’s spotless, friendly staff, beautiful rooms with beautiful bathrooms, gorgeous view, exceptional dining room with cozy bar, and wonderful food. Fireplaces in the lobby. Perfect setting by the lake. Loved our porch with swing overlooking the lake.

Stayed in October 2021

Everything about the hotel was exceptional. The staff was very helpful and the interior design was excellent. The location was very good and easy to get around the rest of the area.

Stayed in October 2021

All excellent

Stayed in August 2021

Not a thing!

We have been going here since it opened in 2003 and it still looks as new as it did when it first opened.

Stayed in June 2021

N/A

The amenities associated with the resort were extensive.

Stayed in June 2021

No complaints!

Everything!

Stayed in June 2021

The inns are secluded and the only small mini store and both restaurants are owned by the Inns so not a variety of things to do. No shopping nearby or other places to eat without a drive . We had to book 2 night minimum and chose booking.com because we have an account we use often. They booked us in a king garden level which was essentially in the basement of the inn. I called ahead concerned about noise and asked if we should upgrade. The inn person said they don’t have issues and those rooms tend to be quiet. Unfortunately we were awoken our 1st night by doors opening and closing and loud wedding guests. I asked if they could move us to a higher floor our last night but they told us we would have to pay for an upgrade through booking.com. I was disappointed since the price we paid for the current room was not inexpensive. We also secured two kayaks for the day we arrived to find out we had to cancel because the pick up and drop off spot was where they had set up a wedding ceremony that same time period. It is a beautiful place and love the designs of the inns. unfortunately if feels like it is set up as an events/wedding location rather than a couples getaway spot.

The inns are well kept and offer a few additional amenities like a small sampling of wine and cheese evenings and granola bars in the morning. The spa was the best part of our trip and well worth the price of the treatments.

Stayed in June 2023

No decaf coffee, no soap in the shower, cool room that did not warm up with heat adjustments, arrogant staff

The bed was comfortable . The dinner in the Aurora is was good, not great. Staff was great

Stayed in December 2022

Room was very small. No view in Walcott Hall. on east side of Main Ave. (Great views on west (lake) sideNo Breakfast is skimpy. Very expensive.

Nice lobby and public spaces. Very friendly staff.

Stayed in July 2021