The way to maneuver through the hotel was odd and took some adjustment Wifi was not as strong as I would have liked There was no online ability to order room service Aside from the view, the lobby bar is blah

Room was amazing so high up! Lol Customer service was so accommodating, friendly Bar tenders and front desk folks were wonderful

Stayed in May 2024

Thank you for the friendly service and great professionalism.

I uploaded my reviews on the hotel for the other nights. Thank you so much for the support.

Stayed in February 2024

Guests pass by the lobby floor at the highest, whenever they come to their rooms. The accessibility is a bit time-demanding, even though this is natural for safety and great sky view. You may have patience to wait for an elevator coming sometimes. Please take your time for it. The room charge may by quite challenging, depending on guests' budgets. Meanwhile, you may want to bestow yourself a personal gift with stay at this hotel.

The hotel is so fancy in facilities, size, and modernity and has very grand and beautiful city and sky view, which is its main attraction, I think. My family loved staying at the hotel with this great view at the lobby floor. The breakfast was so fresh and tasty with a lot of choice. You may not regret to experience their breakfast and professional service. The dishes were normal at a bar. It has many restaurants near the hotel, some of which I experienced from googling provided tasty dishes. The hotel is located in good venue accessible to major attractions and museums in LA. The hotel is guarded and supported by professional staff from my experience.

Stayed in February 2024

We were given a room on floor 39 instead of a "high floor", because ours was "unavailable" during check-in. The very nice receptionist offered me a $20 credit towards beverages at the bar (which I didn't use), and an extra pull-on bed free of charge, which I highly appreciated. The elevator system needed to be get used to. To travel between floors you have to first go to level 70, enjoy the view and then go to your room, gym or whatever. Every time someone in the elevator grumbled about this weirdness. The valet-only parking was $68 a day, the highest price in my experience.

The breakfast was AMAZING (even for its price of $39 per person plus 18% mandatory gratitude for our family of four). I have never seen six flavors of smoked/marinated fish, besides a large variety of ham, eggs, sausages, pastry, vegetables, cereals and high quality fruit served all at once each day in a hotel breakfast buffet. The gym was fantastic - large, exceptionally well equipped, with added dry saunas and showers. Great view from our room on 39th floor to the LA downtown and beyond. The room and the beds were comfortable. The hotel provided an extra full-sized bed free of charge!

Stayed in May 2024

On the pricey side

Good room with a nice view of LA downtown

Stayed in April 2024

the only issue is that we have to travel up tp level 70 (Lobby) area then can proceed down to level 1.

Everything is great

Stayed in May 2024

Breakfast is good

Stayed in April 2024

Good view, nice location

Stayed in April 2024

Nice beautiful room. Comfortable Bed. Had a good rest from jet lag.

Stayed in April 2024

A lot of homeless around the location

Everyone was very nice it was clean.

Stayed in March 2024

Nil

Excellent experience from the lobby to customer service to the quality of the rooms and food and housekeeping all world class.

Stayed in April 2024

The elevator system and all the xtra fee’s especially parking was outrageous!!!

The cleanliness and the views from the room !!!

Stayed in April 2024

Very accommodating and staff made the experience very pleasant with how attentive/ friendly they were

Stayed in April 2024

Clean and spacious rooms

Stayed in April 2024

This review has been hidden because it doesn't meet our guidelines.

Location, staff, cleanliness, comfortable rooms, nice views

Stayed in April 2024

I’m not a huge fan of downtown LA, so I needed to make sure I had a car to get further afield. The property only offers valet parking which is an outstanding $68.20 a night which is quite a lot considering when we were in Hollywood we found car parking for $15 a night. So do bear this in mind it you choose to drive. The property also adds a $25 compulsory cost which you can deduct on beverages, but this isn’t clear when you book on booking.com. We checked if you can use it on snacks, that was a solid no. They also charge bottles of water which is not great at $7 a pop.

Really loved the location of the property, it felt pretty secluded though it was central downtown area. It has over 70 floors so you get a stunning view of the city. The check in and check out was seamless and the staff were super friendly and helpful. Also room service is super fast. The beds are comfortable and an excellent size, the toiletries were Byredo so it felt luxurious. Unsure why this is a 4 star when it really should be a 5.

Stayed in April 2024

Nothing, everything was fabulous!

Everything!

Stayed in April 2024

I liked the location, the staff was great, the room was comfortable, with a breathing view.

Stayed in March 2024

All the different elevators we had to take, and no in and out privileges for self-parking.

Clean and nice view

Stayed in April 2024

What isn’t so nice is that despite being so very expensive, you still get hit with a $39/night facility fee. This fee is for use at a variety of in-and-out of hotel stuff, such as the mini bar in your room. Mostly you’ll use it to buy outrageously expensive food and drinks at the 70th floor bar (e.g., $19 for a Dewars and soda). The elevators can be confusing and a pain to use, particularly during busy times (one elevator bank only serves ground to the 70th floor). Although the hotel can do little to change this, be prepared to see rampant drug use and homelessness even just across the street from the main entrance.

This is an expensive but nice hotel. Rooms are nice, bed is nice, bathrooms are nice. All the staff are professional and helpful. Views from such a high placement in the building are spectacular and the pool area is awesome. accommodations.

Stayed in March 2024

The room was strangely insulated as it was stuffy but also cold somehow. The bathroom lights could not be controlled in a way to illuminate only the separated toilet area vs. the rest of the bathroom (or we were dumb enough not to understand.) Lastly, the transfer elevator system was a slight inconvenience, but that might have been because there was some kind of convention in town.

I enjoyed the staff's friendliness, attention to detail and good service. I enjoyed the room overall, and the view. I also enjoyed the valet services and how courteous they were as well.

Stayed in March 2024

Room service charged me to bring forks to the room… just 3 forks. Found it odd

The property felt very safe. I really like that you cannot go to a floor without a room key

Stayed in March 2024

Everything was perfect.

The views. The customer service and how staff is eager to help you out.

Stayed in March 2024