but the one guy after her was not exactly polite and tends to take it upon himself to enter a womans room uninvited falsifying as maintenance when no maintenance call had ever been placed only a call stating guest would be down to pay bill after she showered.

The front desk lady was amazing very understanding and made you feel as close to being at home as possible I believe her name was Brandy..Great job..

Stayed in March 2024

I didn’t like it

Stayed in May 2022

There has been no cleaning staff.I have extended my stay because of the room type.The roach problem was addressed a little over a week ago,however they are not gone.I could not get clean sheets and was told they do not provide clean towels.I choose this Hotel because of the room type and cleaning services.Is it possible to get a discount due to the services not provided?Deborah Hunt

Stayed in January 2022

Roaches and the horrible smell. No room service. No tissue and no towels. We was only there a week idk if I would go back!

Small space just enough room for me and my kids.

Stayed in May 2024

Infestation of roaches. I moved three times. The straw that broke the camel’s back when I just fell asleep and I felt something crawling on my arm and neck. It was a roach. Mind you, the new manager Dontae tried downgrading my room after Brandy spoke to her GM to allow me to stay in a premium room for the same price due to all the issues. I went to see the new room (4th move if I stayed) and soon as I opened the door roaches were everywhere. Some were running across the bed,sofa, kitchen counter, in the tub and so on. The carpet smelled like dog urine and looked dirty. I was informed that Dontae was also informed of the condition of the room prior that it was not ready to be rented at that time but he tried to force me to stay or pay the premium room rate. OMG I felt like I was in the movie “Joe’s Apartment.” I left and had to wash everything before placing anything in my vehicle. I must say Adeola was so helpful when I expressed my concerns. He made sure I received my full refund and deposit. I truly feel that this place needs to be quarantined until they get rid of the pest. The sad thing is that they have a lot of residents that live there and have to endure this. I should have been offered more than my refund that I paid a week in advance to endure this horrible experience. It was not sanitary at all.

Brandy was excellent and so professional. She tried her hardest to accommodate me but the property had so many issues that it was beyond her control.

Stayed in April 2024

Staff RUDE, roaches everywhere, didn’t provide any towels or clean sheets (had to buy my own)

Brandy was very nice

Stayed in March 2024

Roaches and the bed was broken, Brandy was really rude and hateful screaming at the guest constantly belittling everyone. I don't know how she has a Job in customer service

Bellevue area was nice

Stayed in March 2024

Guest Services staff Brandy was really rude vulgar and very very hateful. Worst customer service I ever experienced in the Nashville area

The Area was ok

Stayed in March 2024

Noisy neighbors, especially above me, roaches, disrepair, mold, the kitchen was completely bare and the sink was a disaster to attempt washing dishes in.

Brandy, the front desk agent, was absolutely wonderful and extremely helpful. The property was well maintained and the rooms were surprisingly clean, for one of these kinds of properties.

Stayed in March 2024

This place wasn’t anything sweet. It was run down and the pictures serve no purpose. I was charged for a whole week’s stay and I never checked in. I reached out to booking, the property, and corporate and wasn’t able to get the issue resolved. So I had to prove to my bank that I never stayed there. Very disappointing.

The price was great for Nashville. The front desk clerk was very sweet but overwhelmed. She understood why I didn’t want to stay, and canceled the reservation but I was still charged the whole week, when it’s clearly stated that I could be charged only for the first night if canceled the same day. Which is fine, but a little contradictory.

Stayed in March 2024

DIRTY. ROACHES.......DID I SAY ROACHES..... Asked to be moved to another room. AGAIN. ROACHES CRAWLING ON THE WALLS. SOFA WAS SO DISGUSTING THE MANAGER ON DUTY MOVED IT OUT ONLY DID I SAY ONLY BECAUSE MY HUSBAND LIFTED IT UP AND HELPED MOVE IT. THERE WERE DEAD BUGS UNDERNEATH . I couldn't stay in a roach and god knows what else room. I asked for a refund and was refused!!!!!!! Thanks in town suites and ROACHES for stealing almost 600 dollars I paid to be there for a week. How pathetic this company is. NEVER EVER STAY THERE!!!!!!!!!! We left and were out money that we didn't have to waste on a roach infested room. How sad to treat people this way. YOU SHOULD BE ASHAMED!

Location

Stayed in June 2023

I went to check in after travelling all the way from England only to be told that there was no rooms even though I had booked well before my visit, it was very stressful to fly all the way over and to suddenly find out you don’t have a place to stay. It would have been great to receive communication before hand that there was no room, but no, they didn’t communicate anything until I arrived to check in. -10/10.

n/a.

Stayed in March 2023

Most everything about the hotel

Location

Stayed in January 2022

It’s a bit in an isolated location but it does have stores nearby which makes it convenient. The entrance is hard to find when it gets dark; also getting out of it u have to be careful as the oncoming traffic is from a blind curve and they do come in fast!

I like the room décor.

Stayed in October 2021

My room smelled of smoke and nicotine was dripping off the window and walls behind curtain

No breakfast

Stayed in July 2021

I did kill like 3 bugs but we also saw pest control spraying the next day, and they lady above us walked really hard in her room all day and night but of course the hotel has no control over that. Other then that great stay!!

It was clean and quiet, the lady at the desk was super nice and helpful. I cant remember her name but she was awesome. We locked ourselves out of our room but it took the lady no longer then 2 minutes to come around to let us in. I would stay there again for sure

Stayed in August 2021

The bugs and 345 fire alarm malfunction and the fact that its all one room. Not enough parking. Don't provide enough towels for the people staying in the rooms.

People living there are nice.

Stayed in July 2021

The fact random people would knock or sleep in front of my door. A guy literally was unresponsive on the steps by my door. I had roaches in my room. A odd pet smell that wouldn’t go away no matter how much I tried to add fragrance. The bathroom was upsetting. I literally never walked barefoot in the room. Rooms look nothing like advertised.

Leaving it

Stayed in July 2021

that's something you should already have in place

Nothing

Stayed in July 2021

They have kitchen but they don't provide kitchen utensils and appliance for you to use the kitchen.

The location and the room was brand new

Stayed in June 2021

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in June 2022

There are no comments available for this review

Stayed in April 2022

There are no comments available for this review

Stayed in May 2024