Nothing

Location was brilliant with 3 min walk to the marina & 12 min walk to Duval St. We parked the car when we got there & only used it when we were leaving. Hotel was beautiful & has everything we could ask for

Stayed in May 2024

No parking on premises & street parking is often difficult Guests smoke outside & pool area

Excellent location as walking distance to waterfront and Duval attractions Comfortable beds, linens, towels & beach towels Mini fridge & microwave & coffee machine Pool area good to relax Discount coupons for nearby bakery

Stayed in May 2024

Everything was excellent, no complaints

Our room was excellent, fit our needs perfectly and extremely clean and comfortable. The staff members we encountered were friendly, accommodated and friendly. Easy waling distance to everything that we wanted to do.

Stayed in May 2024

Excellent location in a garden like setting. 5 minute walk to Duval St.

Stayed in May 2024

No complaints

The grounds were pristine and very relaxing. Like a small tropical jungle. The room was on the 2nd floor(room 5) with huge balcony that overlooked a not so busy street which was perfect for my morning coffee

Stayed in May 2024

Unfortunately, the room we stayed in the bed was very uncomfortable and the window unit AC didn’t cool down the bedroom area and there’s no fan and it was warm

Great location great vibe love the pool.

Stayed in May 2024

Nothing to report.

Its location, old world charm and cleanliness. It was peaceful and the attention to detail was impressive. Alina is professional, friendly and accommodating. We were very well taken care of.

Stayed in May 2024

Nothing not to like. Check in was easy. All staff were professional and efficient. The location was great. Facilities were amazing. Do not hesitate to book!

Loved everything! Great location. Close to everything and very walkable yet just far enough away to be secluded and private. Having a suite was great. So nice to have room to spread out and kitchen facilities! Also, having a pool was great for relaxing after a long day of walking!

Stayed in April 2024

The pool was not clean.

Excellent location. The day staff during the week was very nice and helpful. Cute little “apartments” to stay in. Had laundry available to residents (although you need quarters!)

Stayed in April 2024

Gorgeous gardens and a great pool! A tropical oasis!

Stayed in April 2024

Location fantastic walking distance to everything key has to offer, felt like you was staying in a secluded tree house quiet

Stayed in April 2024

NA

Great location, clean, friendly and helpful staff.

Stayed in April 2024

One of my favorite properties in KW. The grounds and rooms are excellent

Stayed in April 2024

The ceiling fan in the bedroom wasn't working properly. It was a little warm sleeping. Had to ask for a box fan.

Nice property. The location was great. Grounds are well maintained. We stayed at the Cigar house. Will go back again.

Stayed in April 2024

No issues

I liked the old original style, the way the center area is hidden away from the streets.

Stayed in March 2024

I can't think of anything I'd change.

This was our first trip to Key West... and it didn't disappoint!! And that's mostly because we had a great start at the Island City House Hotel!! The buildings are gorgeous architecture. They've really tried to preserve the old world charm while updating for modern tastes. We stayed in the 2 bedroom suite with my sister and her new husband. The living/dining room was plenty large for us to sit and hang... and we didn't need it, but the couch was a pull out to accommodate 2 more people. The kitchen was fully stocked and usable with a microwave, stove, refrigerator, sink. They offer complimentary coffee, water, snacks, and stock daily. The bathroom was so cute and well decorated. The water pressure was quite good!! I'm not used to that on an island. The bedrooms were nice. A bit smaller but we don't need a lot of room. There are tvs in both bedrooms. THE BEST PART.... is the bicycle rentals... these bikes... saved our world lol. They are $15/day. By far the best money we spent down there!! Cars are basically unusable... bikes are a must on the island!! The grounds and gardens... are spectacular. Absolutely amazing. It's so calming to sit in the sitting areas and just hear the water, birds, wind.... love it. The pool was nice, private, great furniture. We also received a $5/day coupon the the nearby bakery (3min walk)... which had the BEST croissants I've ever had... We will definitely be return customers. Thank you so much.

Stayed in March 2024

The location and the gardens

Stayed in March 2024

Perfect location with easy access to the ferries and Duval Street. Spectacular gardens and nice pool.

Stayed in March 2024

The kitchen pans

Aesthetically beautiful, the tropical canopy was amazing. The house spoke history. It is clean and comfortable with just the right blend of very old meeting semi new. The convenience of being so close to walk everywhere was great. When not out & about this property provided enough beautiful spaces to relax and enjoy your surroundings.Our stay here was wonderful and we will absolutely recommend this property.

Stayed in March 2024

Location was fantastic, rooms were charming and comfortable, staff was gracious & accommodating, went the extra mile.

Stayed in March 2024

None

Gardens, Bert, Cigar House setting, hammock, pool, furnishings and kitchen, friendly staff, relaxing overall atmosphere

Stayed in March 2024

Just a couple small complaints. The Fan in Bedroom had only one speed ....HIGH. Although everything is clean .... It seems like the wooden floors are not tended often enough.. ( my white socks were black ). It would be nice to have a bottle of water when they clean room.

We loved the location. The property had a very whimsical feel . It was very close to Duval street. Everything within walking distance. The ladys at the front desk were very very helpful and kind,upon arrival.

Stayed in March 2024

Limited parking but managed to park on main road close by but beware you are only permitted to leave vehicle parked for a maximum of 72 hours then you are required to move it and park in an alternative location.

Great location for Duval street, staff helpful and pleasant. Walking distance to all the main attractions. Beautiful gardens and pool area.

Stayed in January 2024

Master suite was beautiful with lots of storage space and king size bed...unfortunately the bed was like a brick! Sleep was hard to come by. A matress topper would solve this easily.

It was a wonderful little getaway, with beautifully keep grounds and heated pool. Our 2 bedroom suite with living room, full kitchen and amazing HUGE private porch was perfect. We also had the added BONUS of the resident cat Bert stay on our porch every night and visited us inside too....we are huge animal lovers and we're missing our beloved pets at home so this was a lovely extra.

Stayed in March 2024