The showerhead sprayed everywhere and got water on the bathroom floor. Other than that, everything worked well.

The room was very nice. Clean, roomy, tastefully decorated. The parking area was fenced and gated which made me feel better about parking our car. The breakfast was well supplied.

Stayed in May 2024

Close to downtown museums and the one or two bars Jackson has. Plenty of food outlets and a gas station close by. Good wifi. Free car parking.

Stayed in April 2024

Heat didn't work when temperatures reached 15°

Staff was friendly, located near Trade Center.

Stayed in January 2024

1. Temporary issue: One of the breakfast food containers (cereal bowls) was out of supply and would not receive a resupply until after my stay ended. However, I was able to create, for me, a reasonable workaround (half of a paper coffee cup to fill a whole coffee cup). 2. Because of the space available for breakfast and the number of people staying at the hotel on a week end, people should try to go for breakfast at a "non-standard" time. (For example: try 7:40 or 8:20 instead of say 8:00, if you do not want to feel rushed.)

The room was of good size. It was clean and in very good condition. The bathroom was well maintained. There was excellent counter space by the sink. There were a number of restaurants within a short walking distance. The staff was cheerful, competent, and helpful. There was a good selection of items for breakfast. WIFI was excellent for both up time and responsiveness.

Stayed in October 2023

Access to get into the gate last night was blocked by other cars and I had to sit and wait to get in, needs more access

Location was very convenient for event I went to at the coliseum.

Stayed in November 2023

Local people were about very late at night into early morning hour playing music with the cars very loud.

Breakfast was great! Good hot cooked meal. The location was ideal to many attractions including the state fair.

Stayed in October 2023

Checking was an issue as they had IT problems

Location was good for the state fair

Stayed in October 2023

Key didn't work at first, but the front desk gentleman quickly fixed it.

Staff was pleasant, especially the Check-In gentleman. Breakfast was good and the rooms were clean and spacious. The bed was very comfortable.

Stayed in September 2023

The room was clean and comfortable. Check-in and -out was super easy.

Stayed in July 2023

Parking in their lot was a little confusing.

Staff was extremely helpful and kind. Breakfast was very good.

Stayed in July 2023

Some people had there rooms broke into

Cleaness

Stayed in June 2023

No breakfast! Area was still dirty from the day before. Dirty plates even sitting on a table! Stale rolls. Coffee was available, but we were very disappointed!

clean comfortable sufficient room.

Stayed in May 2023

The cleanliness had a little to be desired, though nothing particularly bad.

Was comfortable and quiet. The staff, both during our check in and check out the next day, were exceptionally friendly and professional.

Stayed in April 2023

location

breakfast

Stayed in April 2023

breakfast was good

Stayed in March 2023

pool did not look cleaned properly.

rooms and staff

Stayed in March 2023

my bathtub was next to the bed and didn’t work and super dirty

staff was so nice!’

Stayed in February 2023

As with many nice properties there were no grab bars in the tub/shower. For an older person the slick tub floor can be a fall hazard. This was my only complaint.

Room was fresh, very comfortable, clean and well located.

Stayed in December 2022

roaches in the room, people complaining about my little ones voices

Room comfortable, very good breakfast

Stayed in July 2022

The a/c was not working properly the first night but they fixed it the next day. The breakfast just okay, the eggs were cold

The bed and pillows were comfortable. The convenience to our destination was very good

Stayed in June 2022

The staff ( security guard, maintenance, and all other staff ) just seemed to hang out in the lobby taking up space and making for an uncomfortable experience for visitors.

Breakfast was ok, microwaved bacon, fake eggs and hashbrowns

Stayed in June 2022

staff had no clue how to fix the computers and they didn’t make up the waffle batter

comfortable beds

Stayed in June 2022

Easy access off I-55! The gated and well-lit parking lot was safe.

Stayed in May 2022

We arrived 30 mins early and were told we would be charged $50 per room (we had 2 rooms) to check in early. we declined this and once we got to 3pm they could not check us in as the system would not charge the same card twice, the rate was wrong and they could not issue 2 cards for 2 rooms. It took 30 mins to resolve but we still are not sure the rate is right. At breakfast there were no knives, serviettes and very little food (no French toast per the Friday menu). We have been travelling for 3 weeks and have had no issues elsewhere. .Sadly Best Western, in our view, are lagging behind their competitors especially Wyndham group. 3 years ago they were the best but now one of the worst, such a shame

The room was comfortable and spacious

Stayed in May 2022