4940 Mustang Road, Jacksonville, FL 32216, United States
#161 of 170 hotels in Jacksonville
Guests' ChoiceBased on 354 hotel reviews
4.3Cleanliness
5.2
Comfort
5.2
Location
6.8
Facilities
5.1
Staff
6.6
Value for money
5.4
Free WiFi
5.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 August 2023
Amy
United StatesNeeds updating
Very quiet and great location
Stayed in August 2023
Reviewed: 4 August 2023
Kelly
United StatesThe parking lot
Close to a lot of restaurants
Stayed in July 2023
Reviewed: 3 August 2023
Ladonna
United StatesWasn’t clean staff rude
Location
Stayed in July 2023
Reviewed: 19 July 2023
Marcia
United StatesSmells in the hallway
The front desk lady was very nice and helpful.
Stayed in July 2023
Reviewed: 30 May 2023
Monica
United Statesit smelled moldy and looked run down nothing like the picture shown.
nothing
Stayed in April 2023
Reviewed: 30 May 2023
Devashish
United Statesrooms were not great
what you see in picture of the rooms is not what you get. stay away
Stayed in May 2023
Reviewed: 19 May 2023
V
United StatesI had no complaints, all is good here :)
Was nice and quiet! I enjoyed it very much. I would return
Stayed in April 2023
Reviewed: 8 May 2023
Faida
United StatesLocation, staff, occupants
N/A
Stayed in May 2023
Reviewed: 7 May 2023
Megan
United Stateswhen we went up to our room to go to sleep there was throw up in the elevator with a caution sign and then the next morning we were checking out the throw up was still there. Painters tape holding up the base boards, stains on the bedding and wash clothes, smells like mold, hookers hanging in the front lobby, and no hospitality, it was definitely a crazy experience.
Stayed in May 2023
Reviewed: 26 April 2023
Malea
United Statesnothing really
Stayed in April 2023
Reviewed: 13 April 2023
Lucas
United StatesTried to scam my card for another deposit.
Stayed in April 2023
Reviewed: 8 April 2023
Mark
United Statesone way in and out
convenience
Stayed in April 2023
Reviewed: 7 April 2023
Christina
United StatesFinding out there hidden fees when u get there
The staffs wad real friendly
Stayed in April 2023
Reviewed: 3 April 2023
Danny
United StatesWater pressure was bout half there though
Fine location for grabbing food. Waffle House and many fast food right around the corner. Front Desk Ashley was fantastic love her spirit Cute room love the wall color, mirrors, and lighting options The wrapped carbs in the breakfast station keep us safe and the coffee was yum and plenty Gracias
Stayed in April 2023
Reviewed: 20 March 2023
Linda
United StatesI totally disliked having roaches crawl on the wall, the bed, the counter and out of the bathroom sink. I dislike that my children had to wear socks and after two hours the socks bottoms were so filthy i had to throw them away. I dislike how the staff act surprised when I reported this. I dislike the fact that I paid for two nights in advance and left promptly the first morning and they refused to give me a refund even after I told them my eight year old granddaughter woke up several times through out the night scratching and worrying about bugs. I hate that we asked and paid for a nonsmoking room and it reeked of stale cigarettes and funk. The entire place was a disappointment. I left there and paid for a clean reputable room at another hotel but I will never forget my experience at Hometown Inn and Suites.
location
Stayed in March 2023
Reviewed: 20 March 2023
Datrena
United StatesNothing was good about it. You have to give them a deposit. The hotel needs a lot of work. There was no security lock on the door. Needs painting. Someone above my room walked or played all night long I could not sleep well. Everything look bad the room the carpet the bathroom. I would not go back and I will not invite others to use this place. It was better then being outside. There were a lot of pets there.
The location was good. It was a place to sleep and not be outside that is the only good part.
Stayed in March 2023
Reviewed: 13 March 2023
Larry
United StatesIt was terrible
Nothing it was terrible we checking out At 9 pm first night. Nothing but drug dealers and prostitutes
Stayed in March 2023
Reviewed: 13 March 2023
Glenn
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 7 March 2023
Mandi
United StatesBathroom floor was not cleaned. Old shampoo container and macaroni noodle behind the bathroom door. The bathroom in general was not the cleanest. 😕Thankfully I bring clorox wipes with me!
Stayed in March 2023
Reviewed: 6 March 2023
Marc
United StatesThe room was dirty and the sheets looked like someone had slept in the bed and it was just made. Rip off!
Nothing
Stayed in March 2023
Reviewed: 4 March 2023
Thomas
United StatesNon-smoking still smelled like smoke. thin walls, could hear the conversation in the room next door. No one at the front desk for check-in, had to wait.
price
Stayed in March 2023
Reviewed: 26 February 2023
Wayne
United Stateseverything
everything
Stayed in February 2023
Reviewed: 12 February 2023
Mrs
United StatesThank God me and my family showered before we got in town because the shower had hair all stuck on the walls. It didn't even look like it was even cleaned. And then when I was checking out the Spanish-looking lady accused me of having 7 people in my room when I only had 3. And when they played Cameras back or see how many people left my room this morning. she couldn't even apologize the other manager had too.
I liked the nights check-in lady. She was really nice. I believe her name was Alex.
Stayed in February 2023
Reviewed: 24 January 2023
Antwean
United StatesThe lady at front desk
The sex I had in it
Stayed in January 2023
Reviewed: 20 November 2022
Michael
United Stateseverything
nothing dirty smelled bad homeless and questionable people in parking lot and lobby
Stayed in November 2022
Vyškov, Czech Republic
Guilin, China
Barcelona, Spain
Moscow, Russia
Rome, Italy
Florence, Italy
Esenyurt, Turkey
Budapest, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content