staff and room service were not helpful to requests

location

Stayed in March 2023

Bacteria in swimming pool. Not at all maintained at 5* level

Perfect for SXSW

Stayed in March 2023

Expensive for what you get. Lots of good four star boutique hotels in Austin for around the same price with a lot more charm. Restaurant was expensive - we had two burgers and two drinks and the bill with tip was around $90. Parking costs $56 a night -no lie - the most I have probably seen anywhere.

Nice facilities and great view of lake from room. Restaurant on site has good food overall. Everything was clean, elevators were fast,, and check in was easy.

Stayed in February 2023

I will not be asking for extra amenities to be placed in the room for the extra cost. After calling repeatedly to confirm the room would be set up before arrival and being promised it would be. It was not. It was a surprise for my husband and it was a big let down. I had to call down to see where it was. It did show up promptly after calling, but I was still let down. Other than that it was a wonderful stay.

The view was nice. The staff was wonderful!

Stayed in December 2022

Room was underwhelming, grubby fridge in the middle of the room, booked top floor river views and was looking out onto a tower construction, asked to be moved which was done with no fuss and quickly only to be in a similar position when looking out the window. Had to be close to the window then turn left to see the river. Rooms small, definitely expected more from the JW Marriot.

Stayed in September 2022

It is not in our opinion the best suit for a family. Pool wasn’t as expected in terms of kids option and family time opportunity. We have an emergency regarding a teenager with a period first time and guest services was running out of those which is a surprise in a Marriott hotel. For families we suggest have microwave available in rooms if possible since could be helpful occasionally.

Check in process was outstanding. Chenen at the check desk was friendly, helpful, answer all questions and provide useful info about the city. Cleaning and rooms were out standing and comfort as well.

Stayed in August 2022

never got the invoice emailed to me

clean

Stayed in July 2022

been charged for services/goods not purchased cleaning has not been done the first day

Stayed in June 2022

it was not 5 star, room service menu was terrible. The pool was to small and overcrowded. TV channels could be better

Stayed in June 2022

Pool was freezing, pillows where super uncomfortable, room was very noisy and staff wasn’t very helpful when it came to tourist info.

Location!

Stayed in April 2022

Beds where not comfortable, pool was freezing cold and we were travelling with my 1 year old daughter so it was cold for her & the staff didn’t seem to know much about tourist options.

Location was perfect

Stayed in April 2022

Paying for WiFi?? Who does that anymore? Criminal. Very slow and poor service in the restaurant for breakfast.

Great location

Stayed in March 2022

beds are the worst I have ever slept in.

clean and staff is good

Stayed in February 2022

the tv in the room didn’t work right, there’s no microwave in the room to heat food up,

good location and great view

Stayed in February 2022

walls are way too thin. we had a very “active” couple next door who kept us awake until 2am construction outside out window starting at 7am on the weekend was also very annoying

good location and value. restaurant and bar were nice!

Stayed in December 2021

Super expensive parking and food. Messed up with our food option- we ordered vegetarian food and they delivered chicken dish.

Location is really good however it's not value for money. JW Marriott messed up with dinner - we are vegetarian and they served chicken meal to us. Not happy with expensive price options for everything.

Stayed in November 2021

Bar was always crowded with boisterous young people who were in huge groups crowding the bar…made it very difficult to have a relaxing cocktail before dinner.

Great property with excellent accommodations, good location in downtown Austin

Stayed in October 2021

they have calculated my bill incorrectly. They DID NOT use the same rates that Bookings.com quoted me.

location

Stayed in September 2021

The wait time when calling the hotel prior to the stay and the wait time when contacting the hotel during our stay was 10 minutes or longer. THE PARKING, it is ridiculous having to pay 50$ non-valet per night. That was nearly half the price per night for the room!!!

Stayed in August 2021

No staff were masked. I was not comfortable here.

Stayed in July 2021

Pool is tiny and was overcrowded and dirty. Bathrooms dirty. They don't let you bring your own alcohol in the pool area. Traffic just to get to park. Parking is 54$ a night.

Skyline view is cool.

Stayed in July 2021

Property was more like an old Marriott. Certainly not the JW brand I’m used to seeing. In addition to needing an update, our phone was broken, hair dryer not working properly and ice machine empty. They did however offer to deliver ice (by calling from the broken room phone), but for some reason left the bag of ice next to the ice bucket (not in it) so we returned to a puddle on the floor. I must admit I was surprised to get a JW for less than $300 a night. Now I know why.

Staff was friendly

Stayed in July 2021

Valet parking during check out was over an hour or even more - wait. Pool area was extremely overcrowded and the water was cloudy. A/C was cool but not cool enough for our likings.

The location was great super friendly staff, Starbucks on site super clean rooms. Spacious luxury like shower

Stayed in July 2021

Over priced

Cleaning

Stayed in July 2021

Room was not worth what we paid.

We paid over $400 for one night and this place was not worth that much. We got a room that had refrigerator on the floor and it looked very beat up. The place was ok but for the price we paid, I expected much better as we’ve paid less at other places and got better rooms and service. We will not be staying here again.

Stayed in May 2021