14900 Chelonia Parkway, Lake Buena Vista, Orlando, 32821, United States
#32 of 391 hotels in Orlando
Guests' ChoiceBased on 211 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.3
Facilities
9.3
Staff
9.3
Value for money
8.3
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End of dialog contentReviewed: 14 June 2021
Anonymous
United StatesEverything was above our expectations.
Exceptional service. Sammi/at Check-in went above and beyond/expectations.
Stayed in June 2021
Reviewed: 2 June 2021
Thomaz
United StatesShuttle to the airport would be a plus
The property is new, amazing rooms, excellent service and a great location. Will be back! The food is also very good, and the staff super prepared
Stayed in June 2021
Reviewed: 31 May 2021
Evgeniia
United StatesLocation
Stayed in May 2021
Reviewed: 30 May 2021
Richard
United StatesEverything. Shoutout to bartender Michael, sorry Micky lol, you were honestly the best bartender. You should do an orientation for the new bartenders coming in. Too often bartenders are distant and unkind and frankly, not down to earth. Good luck to you bro, God bless and good luck with MMA and twitch. If you're ever on xbox my gamertag is themKFCbiscuits, HMU. Keep up the good work, Richard and paulina kray kray
Stayed in May 2021
Reviewed: 18 January 2024
Otmane
NetherlandsTraffic jam at breakfast every morning. One evening, the shuttle from Disney Springs left us on the gate and we had to book our own Uber.
Location near the Disney parks. Nice view on Disney Springs. Comfortable large connecting rooms. Great New Year's ever party.
Stayed in January 2024
Reviewed: 14 January 2024
Petra
Switzerlandwhen you book through Booking.com for some reason even if you book for 2 Adults, they book 4 breakfast per day - weird, possibly more expensive. In addition for paying for these 4 breakfast per day, there is an added Service Fee for every time you have breakfast based on the value of the breakfast (%), which is not covered by your booking. So all in all, lots of hidden fees.
Breakfast was ok, but not amazing. Beds very comfy, very clean room, kind and helpful staff, good location to visit the Disney Parks if you do not want to book a Disney Resort Hotel, free shuttle to the Parks (regular time on the morning, on the evening there are less though, so most probably you will end up in a Lyft/Uber).
Stayed in December 2023
Reviewed: 11 January 2024
Vero
ParaguayWe had the worst experience ever. Walking through the hallway There were many used dishes of rooms who had ordered room service and the smell was all over. Once we got in, the room was totally dirty, the floor(without carpet) was sticky, the one with carpet had stains and the worst Part was the restroom, which had a brown stain(Imagine what it was) in the toilet lid!!! Totally unacceptable for a 5 Star hotel that Charged us almost 500$ per night. Furthermore, Rooms are extremely Small, if you go with kids, this is not the place for you. Regarding the shuttles, the front desk wouldn’t know about it(how come?). We had booked for 12 nights, but left on the 5th. We moved to the magic village views, paid a 1/3 of what the JW Marriot and had the best time.
The entrance
Stayed in January 2024
Reviewed: 22 November 2023
Abdullah
KuwaitValue. Overpriced … considering for regular/standard room.
Staff and the lobby
Stayed in November 2023
Reviewed: 12 November 2023
Steven
El SalvadorThe rooftop deck staff were rude. They think they’re running a nightclub, and not a family establishment.
Nice pool
Stayed in November 2023
Reviewed: 29 June 2023
Gordon
United StatesStaff were not keen to serve. Cafe failed to have menu items multiple days. Received an expected charge for parking. Not a JW category property.
New. Good location for DisneyWorld.
Stayed in June 2023
Reviewed: 24 June 2023
Hana
KuwaitRoom charging was different than the amount mentioned in booking.com
Very clean
Stayed in June 2023
Reviewed: 20 June 2023
София
United Statesclean
Stayed in June 2023
Reviewed: 9 April 2023
Ruben
United StatesExpensive spa
Upscale property
Stayed in April 2023
Reviewed: 25 March 2023
Datin
MalaysiaI sent laundry and called the front office on 22 march to pick up my laundry. Laundry collected and when I called the front office close to 9 pn, as the laundry not delivered, which the housekeeping dept did not send my laundry for cleaning. I’ve traveled around the world, this was my 1st such experience from a 5 star hotel.
Stayed in March 2023
Reviewed: 27 February 2023
Nancy
United StatesIt would have been better if, as a smoker, we didn't have to find the end of the building to smoke. I understand the need to smoke outdoors, rather than indoors, but to have to walk away from the pool area where I can't see if my child is ok while he's still playing in the pool, is ridiculous. There should always be the comfort of sitting on my lounge chair and being able to smoke there.The hotel rules for smokers, makes it hard to be a single parent, who loves staying in luxurious hotels while traveling. There's not even a benched area to sit while smoking at any of the corners of the hotel..Why in the world we can't smoke at the outside bar, where Jory bartends, is cruel. Drinking and smoking go hand and hand. Non-smokers can have the indoor bar if they're not wanting to be around smokers. I'm not sure who you're trying to impress with all the Outdated smoking rules...but when I hold an event for my company... I'll make sure it's not here again. T
Breakfast was awesome... The sweetest guy brought us our food. He was so attentive and informative. Such great skills for a future leader!
Stayed in February 2023
Reviewed: 20 February 2023
Leo
United StatesAsked for some morning toiletries and waited for hours and they never brought them. Hallways were filthy with confetti. I expected better for the price, and I won’t likely be staying again.
Close to Disney, large and modern.
Stayed in February 2023
Reviewed: 6 April 2022
Linda
United StatesUnfortunately the floors in our first room and second room were not clean. The bath floors and shower floors were not vacuumed/washed. The carpet was also not vacumed in the bedroom area. However, the manager Kyler, was prompt at getting us located to another room and getting housekeeping there to clean the space. Kyler overviewed everything and it was pristine when done.
Staff was friendly, accommodating and very welcoming. The resort is beautiful and updated. The location is great!
Stayed in April 2022
Reviewed: 2 April 2022
Jovan
United StatesWi-Fi connection was weak or non-existent The menu at their main restaurant NEVER changes.
nice room GREAT bathroom excellent steakhouse on site.
Stayed in April 2022
Reviewed: 28 March 2022
Gerda
United Statesrooms have been not as clean! Daily room service left garbage on floor. found trash from previous guest behind curtains .
private and quiet
Stayed in March 2022
Reviewed: 22 March 2022
Mohammed
Saudi Arabiaperfect, but the windows keeps stretching the whole time.. it’s actually not comfortable. and the high way is too close.
the rooms are great.. and clean
Stayed in March 2022
Reviewed: 16 March 2022
David
United StatesSee above answer
I liked everything except the price we were quoted was said to be everything INCLUDING TAXES. The resort fee was to be extra at $140. But the reality was we were taxed an additional $200 for taxes that we were told were included. We put a call into the booking source and they were supposed to discuss this with the hotel and call us back. This has not happened. I’d like to hear what your resolution is 904-947-6666 Maureen Wholey
Stayed in March 2022
Reviewed: 22 November 2021
Anthony
United StatesI paid for a room I never stood in tried numerous times to cancel they never did and charged me for the room anyway
I like nothing !!! Nothing
Stayed in November 2021
Reviewed: 1 November 2021
Jenner
CanadaThey charge for parking lots, $30 plus taxes every time they go out, There's a parking fee on my check-out bill,I charge double if I don't see it,The part of the car park that connects to the hotel is also not very well done
I booked a room for two days in total. When I checked in, I was given my room card. When I opened the room, there was someone inside, My child and I were scared to death
Stayed in October 2021
Reviewed: 19 July 2021
Lisa
United StatesFood was expensive for what we ordered. Not many options to eat.
Stayed in July 2021
Reviewed: 18 June 2021
Stephen
United StatesBathroom in my room was not clean. Dark hair on floor.
New
Stayed in June 2021
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