The room was a little dirty when I first got here the rugs have not been vacuumed. The floor looks like it needed to be mopped hardwood floors. The bathroom was not my standard.

The base camp building with the swimming pool gym game area outside barbecue and indoor food. Preparation was awesome.

Stayed in April 2024

None

New and clean

Stayed in March 2024

everything ok

good space apartment, and facilities

Stayed in February 2024

You have to pay $5 a night for parking. However, there is free, covered overflow parking just a few minutes walk away, so it's not too bad in the end.

Everything was awesome. It's a very modern building with excellent amenities (the gym is one of the better condo gyms I've seen, and there's an outdoor pool and jacuzzi as well, along with game rooms). Check-in was seamless, and if we did run into any questions or concerns, their support team is very responsive and easy to get in touch with. The condo was spotless and had everything we needed for a comfortable stay. Location is top as well, right off Virginia.

Stayed in February 2024

Excellent size apartment with great amenities.

Stayed in December 2023

Since the room was ample size, the bed was too small. Not sure if it was a queen size but my wife says it was a double bed. We're used to a king size and this room could have easily accommodated it. Please up size your beds!

Have never used a place before where it's all virtual check in, no people. Actually it was easy. Very clean and spacious room. Kitchen was well equipped.

Stayed in June 2023

Nothing

Everything!

Stayed in April 2023

One of the chairs by the table will soon break very wobbly

Stayed in May 2023

The only thing that could have made my stay better would have been an additional plug on the one side of the bed. Both outlets were used and I had to plug my phone in on the other side of the room. Again, I am 100% happy with everything but if I had to "find" one thing to change, it would be an extra outlet or lamp that has outlets. It was by no means a deal breaker, just a very, very ,very slight inconvenience.

We did not know what to expect prior to arriving here, we were blown away with all aspects of our stay. From the ease of check-in, to the safety we felt, to the amenities, we were 100% satisfied with our choice to stay here. We will definitely make this a 1st option when we travel to Reno in the future.

Stayed in April 2023

The rooms need black out curtains. The windows have blinds that leave a 1" gap on each side when closed. When the sunrises the room is lit up very bright.

The grounds and room are very clean.

Stayed in April 2023

Lack of communication with FD and HSKP

Ate at the event. N/A

Stayed in April 2023

The sound insulation of the house next to the street is not very good, and it can be noisy at night when there are cars passing by.

It uses keypad for the gate, the entrance of the building, and the room, making me feel very safe to stay. The whole properties are modern and comfortable.

Stayed in April 2023

For my purposes (visiting a nearby conference) the location was more than ideal. However, this might not be the case for everyone.

Stayed in April 2023

You have to always input the password to enter everytime instead of using a keycard.

The interior, fixtures, bathroom, and kitchen were very nice.

Stayed in April 2023

not especially cozy.

clean. kitchen was had condiments, pots and pans. espresso machine downstairs. outdoor swimming pool. near a sprouts and several restaurants. I don’t know Reno so can’t speak to the location as a whole. it was near where I was visiting.

Stayed in April 2023

It wasn't very quiet and you could here people though the walls. We were right next to the side entrance everyone used because the door was broken so you didn't need the code to get in or out. The bed was very soft and wasn't great to share. We had a handicap room, and the shower was not adjustable to non-handicapped people and very small.

It was a brand new beautiful facility. It was staffless and everything was mostly digital. Located really close to the Peppermill and Atlantis if you are looking to gamble. The room had a full galley way kitchen and stacked washer and dryer. The fist floor had a small patio. Being located in the center of the RED (Reno Entertainment District) puts you in the heart of a very up and coming area.

Stayed in April 2023

Nothing….. loved handiness of parking.

Location, nonfussiness, cleanliness ness. Had a great vibe!

Stayed in March 2023

My unit location was located on the ground floor, right next to the parking and the building entrance, with zero privacy, and the worst location in the complex, we weren't impressed at all.

The complex is almost brand new; there is a good kitchen (salt paper and olive oil were provided), a good bed, a relatively responsible virtual front desk, good coffee machine in the lobby/elevator area.

Stayed in March 2023

The cancellation policy is too restrictive.

It's good!

Stayed in January 2023

clean, safe and convenient

Stayed in February 2023

n/a

everything

Stayed in November 2022

Everything was perfect!

Beautiful property, wonderful amenities, and incredible staff! Can't wait to come back!

Stayed in September 2022

Location: right on busy and noisy S. Virginia St. This was horrible. Although average noise level over 24 hours was just 45 decibels according to my phone sound meter app, noise spikes were up to 90 db, "equivalent to the noise generated by a leaf blower or the sound level of a concert" for which hearing protection is recommended. You will wake up and wince at every hot rod and speeding motorcycle, which goes on all night. The property provides foam ear plugs, so I suppose they will say they have mitigated the noise, but nobody wants to watch tv or converse wearing ear plugs. Unfortunately, all the tv accounts (Hulu, Netflix, etc.) are locked in to the previous users' accounts. Unless you're patient and creative in cracking into the accounts, you won't watch anything at all. The support staff was unable to help, saying only that they would have someone come reset the tv after I checked out. After 2-3 hours of trying, I was able to add my Netflix account, but gave up at that point on further channels. Amenities: Besides the pool and fitness room, None. This property is neither a hotel nor an apartment complex, although it has both short-term renters and long-term lease holders. It's most like a mid-term corporate apartment rental, not at all a vacation destination.

This is a very clean and well-furnished facility, like new. When I got in touch with the remote support staff to try to crack the code on the tv, they were prompt to respond.

Stayed in July 2023

I was trapped in the flooded airport in Fort Launderdale, FL where I was coming from. I tried to adjust my stay and they never got back to me. All I wanted was a credit and was willing to pay the difference in price if it was more expensive and they never got back to me or Booking.com. Completely unprofessional and disappointing. It's important to understand how a property will respond when serious situations happen out of your control. I travel to Reno around 5 times a year for a week or two and this property lost out on thousands of dollars due to their poor and unacceptable communication.

Stayed in April 2023