When it was windy outside, the wind howled through the front door. Lacked kitchen supplies such as bowls, plates, cups, glasses, utensils….Had to wash these things for EACH meal in order to have them for the next meal. In addition, there was no place to put/take garbage and bag of recycled items when the bins under the kitchen sink were full. We saw that other people simply placed their garbage bags next to the trash can on the first floor.

large pool with multiple waterfalls and slides

Stayed in April 2022

the resort’s amenities

Stayed in April 2022

love the beautiful landscape.

Stayed in March 2022

best ever experience compared to many other 5 star places. very friendly staff and eager to help!! many activities on site

Stayed in March 2022

The shower felt a bit old and room cleaning only happened after 3 nights of us being there.

Location was great, with lots of great amenities and super friendly staff. Would recommend anyone to stay here for their trip to the Big Island.

Stayed in March 2022

The kitchen amenity was too basic and would have liked to have had basics like salt and pepper shakers, more variety of pots and pans but otherwise was decent. As a fair skinned / redhead did not enjoy having to pay for shade at the pools etc, Almost felt like discrimination in a way. Some of us cant be in the sun for health reasons!

All the amenities met our expectations and were quite enjoyable. Access to all of the Hilton amenities was paramount to an excellent vacation!

Stayed in March 2022

not flexible on 10a check out

Stayed in March 2022

No breakfast on site

Pool/bar area

Stayed in February 2022

We were upgraded to a larger room which was amazing

Stayed in January 2022

Beautiful property. Beautiful room. wonderful staff. cant wait to return

Stayed in January 2022

Due to Covid restrictions, hours and service at restaurants was limited.

Family friendly, well maintained property with gorgeous tropical plantings in one of the most unique environments in the world.

Stayed in January 2022

I did end up with 2 lotions and 1 conditioner and no shampoo but that was okay just would like to have a shampoo the next time. It was also hard to find even one chair to put our things on at the pool but that was due to the other people who were staying taking up chairs they were not using so no blame for the faculty. All in all no major issues which we are beyond grateful for.

My family and I thoroughly enjoyed the room itself, the spacious parking throughout the hotel, the refrigerator/stove/dishwasher. The staff was always super respectful, friendly, fast and efficient. I really enjoyed the texting as a way of asking the faculty questions and the fast responses. The pool was also a favorite.

Stayed in January 2022

It was a great stay!

Rooms were nice and clean. Amenities were provided and easy access to building and pools. Great staff and customer service

Stayed in January 2022

Food/Drink services close at 6PM every day. Mondays basically EVERYTHING is shut down. No food, no drinks, no delivery. When I inquired about getting food the staff member was rude and said to go to the market, which was not helpful. After speaking with other guests, the hotel is losing TONS of money by closing so early. Lastly, the Kings Landing pools closed at 8pm while other Hilton pools close by are open until 10pm?

Beautiful resort. Pools are amazing. Large rooms. Shuttle service is convenient for near by shops.

Stayed in December 2021

nothing

beautiful, comfortable lay out, quite, close to pool and we could use the amazing facilities at HGVC Wiakoola!!!

Stayed in November 2021

amenities

Stayed in January 2022

combo washer/dryer--much prefer the stacked washer and dryer in other Kingsland units.Missing important kitchen supplies--larger frying pan, rice cooker measuring cup, measurement cups, measurement spoons--no shampoo

first floor lanai, pools, being able to cook and have a large refrigerator with ice maker. Appreciate discount golf fees and ample parking convenient to unit.

Stayed in January 2022

everything

Stayed in December 2021

Not too fond of the bathroom with 2 door entries.

Convenience and comfort with a full kitchen. Nice and cozy.

Stayed in December 2021

The shuttle took a little long, but it was during Holiday week so I guess I understand.

Love that the pools have water slides. The kids had a great time there and we enjoyed the other pools at the Hilton Village Waikoloa. The suite was perfect for our family.

Stayed in November 2021

A big plus was that we could use the pools at 3 different locations just for booking at Kingsland. Another big plus was we could cruise around Waikoloa Resort the rest of the day after we checked out. The room was clean. The dishes was still hot, as if it got done washing in the dish washer. A huge downfall about staying at Kingsland is if you’re only staying for one night, check in is at 4pm. Check out is at 10am the next day. Staying there for only 18 hrs for $300 is pretty crazy. I wish check out was at 12pm considering how pricey it is staying less than 24 hours there especially having kids with you. Unfortunately, it was storming the weekend we were there so it would’ve been nice to stay in a little longer and chill with my babies.

Stayed in December 2021

I felt that my bathroom was dirty and the dishwasher was not working properly they were still food on the dishes from the previous guess I had to hand wash all the dishes. I told her the staff and they were not very concerned which was a real bummer because I do love Kingsland

Absolutely love the property and the amenities, and that we have access to the Hilton pools.

Stayed in December 2021

How early the bar closed 6pm. Lol

The pool is great for all ages.

Stayed in October 2021

The grounds were well kept and the suite was beautiful.

Stayed in October 2021