300 East 11th Street, Austin, TX 78701, United States
#200 of 206 hotels in Austin
Guests' ChoiceBased on 1686 hotel reviews
4.7Cleanliness
5.4
Comfort
5.6
Location
7.8
Facilities
4.9
Staff
6.7
Value for money
5.5
Free WiFi
6.8
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End of dialog contentReviewed: 31 May 2024
Nabil
DenmarkQuality doesn't match price
Stayed in May 2024
Reviewed: 29 May 2024
Crystel
United StatesOur room was dirty as if it had not been cleaned... dirty towels were still in the room... bed was very uncomfortable... one of the ac units was not blowing out cold air... when we asked for more toilet paper, the girl at the front desk acted like they had none and then said "I have one roll" one roll for 5 people??? LOL
The guy at the service desk.. johnathan was amazing... the night time girl... not so much!
Stayed in May 2024
Reviewed: 28 May 2024
Nancy
United StatesGrounds of hotel need sprucing up as do stairwells and hallways.
OK for the price. The room I stayed in was fine and the staff was great. The ground of the hotel are very “old” “tired” and “run down”
Stayed in May 2024
Reviewed: 8 May 2024
Dawn
United StatesCleanliness
The staff was awesome
Stayed in February 2024
Reviewed: 6 May 2024
Marc
CanadaDated accommodation. Not outright filthy but doesn't leave you with the impression of cleanliness either. AC starts every few minutes and wakes everyone up
Clean bed/sheets. Well located.
Stayed in May 2024
Reviewed: 1 May 2024
Lorenzo
United StatesThe room wasn’t very clean
It’s well located
Stayed in April 2024
Reviewed: 20 April 2024
Morales
United StatesWhen we tried to warm up our breakfast the microwave had food inside
The location and the price the staff especially the parking attendant
Stayed in April 2024
Reviewed: 19 April 2024
Tom
United KingdomAn unusually low price for an Austin hotel, together with a very central location is a foreboding combination that should prepare even the most naive gap year traveller for this to be, er.... a little rough around the edges..... My room was fine and comfortable but the hotel's overall feel is scruffy and the hallway carpets are in need of replacement or at least a very deep clean. I initially thought I'd walked into the goods service elevator by mistake, but no, this was the one meant to carry guests! There was no fridge or microwave in the room. However, a microwave is available 24hrs in the hotel's lobby meaning that there is nothing between you and that delicious late night cuppa .... apart from a ten minute walk negotiating a scalding liquid via multiple heavily sprung fire doors. The hotel appears to take pride in its once-in three-days linen changing policy, but if this borne of environmental empathy then please also minimise all that shameful single-use plastic at breakfast! Thankfully I'd returned my rental car just before arriving here, since the parking is an eye-watering 45 USD/day, which seems way out of proportion with the hotel quality and room rate....
The location is very convenient, walkable to many downtown sites and sitting right on multiple bus routes that serve countless other attractions. Eggs (albeit wrapped) and fresh fruit are provided at breakfast - very welcome and uncommon in hotels of this category.... The somewhat understaffed reception was flexible with giving a late checkout to 1pm - much appreciated given my late afternoon flight.... There is a passable pool here but I swam at the awesome Barton Springs instead (take bus 30)!
Stayed in April 2024
Reviewed: 17 April 2024
Izaguirre
United StatesPlumbing; both the sink and the shower drains were very slow. Wife did not like that at all.
Close to UT where daughter attends.
Stayed in April 2024
Reviewed: 17 April 2024
Ricardo
United StatesNeeds a makeover, chip walls and garage to pay 45 .00 garage needs a makeover
Room was clean and friendly staff
Stayed in April 2024
Reviewed: 16 April 2024
Flippanta
United KingdomBreakfast is disappointing - it is self-service and all food was gone within an hour, so guests who arrived after 8.45am got nothing! There are no staff there to tidy tables or monitor/replenish food, which we found very strange. For the prices we were paying, you'd expect all guests to be provided with adequate breakfast options. The room decor is tired and needs upgrading eg we had torn window curtains. Not a major issue, but surprising to see.
The location is brilliant - right in the centre of downtown, next to the Capitol. We walked everywhere and there are public buses nearby to get to different parts of Austin (including one that goes directly to the aiport). Staff were very friendly and helpful. The room was spacious, beds very comfortable and excellent shower pressure. Good WiFi signal.
Stayed in April 2024
Reviewed: 12 April 2024
Matt
United StatesI asked for and was granted a late checkout, but was met with persistent knocking as the original checkout time came in the morning. I also notified the front desk of a loudly crying baby at 10:30pm. I was told she would speak with the room. The crying persisted until midnight and returned at 8a through the remainder of our stay.
Stayed in April 2024
Reviewed: 8 April 2024
K
United StatesThe whole place is in serious need of upgrading and cleaning. Exterior walkways are dirty with loose plaster, same with the elevators, and only one ice machine was working. The place just feels neglected, like nobody cares.
The staff was good, the room itself wasn't bad, and the location was good.
Stayed in April 2024
Reviewed: 4 April 2024
Yliana
United StatesParking
Stayed in March 2024
Reviewed: 1 April 2024
Cynthia
United StatesTypically, I am a very simple person, but this hotel was the bare minimum. Lights were broken in the room blankets and sheets seem to be very damp and wet. Air conditioning filters were not cleaned. Valet parking was extremely expensive. The price for this hotel and valet does not match the quality of the actual stay. The staff was extremely unprofessional at the reception desk. The receptionist was watching Netflix on her phone and texting on the phone. The valet park were very nice though.
Nothing
Stayed in March 2024
Reviewed: 1 April 2024
Omayra
United StatesOutdated hotel! Really need an update, facilities are old and not clean!
Very good location! Room was clean and comfortable.
Stayed in March 2024
Reviewed: 28 March 2024
Andres
United StatesThe breakfast was disappointing. Kind of gross that everybody has to use the same half gallon of milk. Now and days peoples hygiene is not the same and not of importance to anybody. Then the parking lots are very sketchy and dark especially the underground parking lot with minimal lighting. Then all the parking spaces on the property have to have an extra valet payment when they are actually parked right outside your room, thats ridiculous. The only free spaces to park are outside on the street. This hotel needs a huge upgrade with everything such as the rooms, the parking lot, breakfast area, and a major cleaning inside and outside.
The only thing that was OK with me was the location since we were actually going to an event at the Moody theater.
Stayed in March 2024
Reviewed: 19 March 2024
Vicki
United StatesHad to pay for parking. $40+ a day. Non smoking room smelled like smoke.
Good location
Stayed in March 2024
Reviewed: 17 March 2024
Jared
United StatesThe AC unit had electrical issues that really made the stay uncomfortable
Stayed in March 2024
Reviewed: 13 March 2024
Luis
United StatesThat hotel was horrible and dangerous, I had ppl from other rooms trying to look through my windows while I was staying there, I do believe ppl are living in that hotel and it was not a great experience.
Nothing! That hotel was horrible and dangerous, I had ppl from other rooms trying to look through my windows while I was staying there, I do believe ppl are living in that hotel and it was not great experience.
Stayed in February 2024
Reviewed: 9 March 2024
Alyona
UkraineWe found someone's dirty socks in the corner, there was hair in the bathtub, and the carpet and drawers were rather dirty. We had a feeling that other than bed linen and towel, the rest wasn't cleaned at all.
The location is within walking distance to the central part of the city and the beds were comfy.
Stayed in March 2024
Reviewed: 7 February 2024
Stinson
United StatesThe breakfast attendant was rude. The elevators were down and the ice machines did not work. Also, be aware that you have to pay daily for a parking pass not just for the duration of your stay.
Jonathan and Jayden were absolutely wonderful, they made up for the ice machines not working, the elevators being down, key card machines hanging off the wall, and being kicked out by the breakfast attendant. I liked that they had their own parking garage and the location was great.
Stayed in February 2024
Reviewed: 27 January 2024
Leslie
United StatesThe room was kind of uncomfortable and half the outlets did not work. The coffee machine and iron didn’t work. Walls are very thin.
The staff was so kind and helpful.
Stayed in January 2024
Reviewed: 11 January 2024
Ranjana
United StatesExtra charge for parking
Just ok
Stayed in January 2024
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