333 West 38th Street, Hell's Kitchen, New York, NY 10018, United States
#146 of 418 hotels in New York
Guests' ChoiceBased on 1658 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
9.1
Facilities
8.2
Staff
8.8
Value for money
8.0
Free WiFi
8.6
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End of dialog contentReviewed: 21 January 2024
Pablo
United StatesThe tv to old
Comfort
Stayed in December 2023
Reviewed: 20 January 2024
Michael
United KingdomBreakfast area small
Great location clean warm massive comfortable beds rooms serviced every day free coffee 24 hours a day in reception friendly staff free breakfast
Stayed in January 2024
Reviewed: 18 January 2024
Singh
United StatesCould have a better breakfast spread in the restaurant, and find a way to keep the scrmable eggs hot
The staff in amazing at the reception, i hopen they are being addressed from time to time by the management
Stayed in December 2023
Reviewed: 16 January 2024
Sf
TaiwanThe breakfast space was indeed a bit small as others have remarked. Having a kettle in the room would have been nice.
Quite happy with the overall quietness in my room (12F) as I didn't hear sounds from the next room that much. There were only two rooms on each side of the corridor so there wasn't much traffic. Since the location is in a less busy part of midtown, there wasn't that much outside noise either especially in the night. Breakfast was solid with two hot dishes everyday. Being able to pick up some water and hot drinks in the lobby 24H was nice. The room was clean with working and satisfying facilities. Free luggage storage.
Stayed in January 2024
Reviewed: 15 January 2024
Ma
United Arab EmiratesThe dining area is small. Tend to be so crowded around 9am. So plan to have breakfast early like 7am. The deposit amount of $200 takes longer than expected to return to my account. I have received it in 24 hours from other properties but not from this one. I hope i receive it soon. Its more than 15 days now.
The location is perfect since its near TimeSquare, groceries and restaurants. Food was fine. I just hope they have more options for halal meat
Stayed in December 2023
Reviewed: 12 January 2024
Kayla
South AfricaThe reception staff were disgustingly rude and unwelcoming.
Good location. Nice room.
Stayed in January 2024
Reviewed: 11 January 2024
Shahla
United StatesBreakfast room was small but the staff doing great job.
Room was clean. Location was great.
Stayed in January 2024
Reviewed: 10 January 2024
Jennifer
United StatesToilet was broken
Very close to everything, personnel was friendly
Stayed in December 2023
Reviewed: 10 January 2024
Smaniotto
United StatesSmaller breakfast place
Great
Stayed in January 2024
Reviewed: 10 January 2024
Julián
ColombiaBreakfast
Staff, places, facilities
Stayed in January 2024
Reviewed: 7 January 2024
Luana
BrazilBreakfast is terrible in a small room. We arrived at 8am to have breakfast and there were only remains. And unfortunately the service of the morning receptionist was horrible… he was grumpy, bad-tempered… I don’t know what he still doing working at the hotel.
The location is incredible, the room is comfortable and the manager’s attention… she was só kind.
Stayed in January 2024
Reviewed: 7 January 2024
David
NetherlandsThe breakfast. Small space, usually had to wait for a table to be free. The food itself was poor with a low variety. We often just had yoghurts...
Stayed in January 2024
Reviewed: 6 January 2024
Alaqeeq1982
United StatesRoom was small and the location was a little far from time square.
Clean room comfortable bed, secure hotel and the fresh cookies were delicious. I also liked the fact that they gave me a discount for the parking near by.
Stayed in December 2023
Reviewed: 2 January 2024
Deji
United StatesThe room was clean and big enough for a solo traveler. The floor was quiet & there are only 4/5 rooms on each floor. I liked the modern bathroom. The staff was friendly as well. As someone who lived in NYC for years, it was nice to be close to the activity of Midtown but far enough from the circus of Times Square.
Stayed in December 2023
Reviewed: 1 January 2024
Enrique
MexicoBreakfast place is always busy, should be optional.
It is a good option for NY if you just plan to stay in the hotel just for sleeping.
Stayed in December 2023
Reviewed: 30 December 2023
Hubert
United StatesThe location causes several disadvantages. It's the central part of Manhattan, properties are tiny, and this hotel is no exception. The rooms and all the shared spaces are really small. The 'door' between the room and bathroom is not really a door, more like a sliding piece of wood so privacy is limited. It's also close to all the touristy spots, so it's super crowded around. The street on which the hotel is located did not seem very safe, especially after dark. We stamped upon uncomfortable situations twice, no harm done though.
The hotel is located right between Times Square and Hudson Yards; all the big touristy locations in midtown are walkable. It is super easy to access other parts of the city with the metro. Breakfast was ok, some parties, fruits, yogurts etc.
Stayed in December 2023
Reviewed: 27 December 2023
Calero
EcuadorI liked the location
Good
Stayed in December 2023
Reviewed: 24 December 2023
Bradley
United KingdomThe breakfast space was small. Twice we played up some food and just took it back up to our room as there was no seating.
The location was ideal. We were a 10 minute walk from a number of tourist attractions. Having breakfast was also helpful, obviously the cost of things can be expensive but the breakfast option helped us start our day.
Stayed in December 2023
Reviewed: 17 December 2023
Oleksadr
UkraineThe breakfast room is too small
Locations is very good)
Stayed in December 2023
Reviewed: 14 December 2023
Christopher
United StatesRooms where small. Breakfast as OK, small room and just couple not keep up with food or cleaning tables.
Cookies was a home feeling when you came back in.
Stayed in December 2023
Reviewed: 14 December 2023
Frostie
United KingdomNothing to dislike
The room was nice clean , the staff very friendly , even got chocolates and a birthday letter from the hotel
Stayed in December 2023
Reviewed: 13 December 2023
Ting
TaiwanThe breakfast buffet was really small. A lot of people were waiting to get a seat in the hallway. Room is clean but it's small. If you have a large suitcase, it's almost no place to lay it down and open it.
The staffs are pretty friendly and lobby is equiped with coffee / water / snacks.
Stayed in December 2023
Reviewed: 12 December 2023
Aydın
TurkeyWas good
Stuf
Stayed in November 2023
Reviewed: 11 December 2023
Stephanie
SwitzerlandRoom is a bit small and there is not a lot of space to hang clothes. Very nice to have breakfast included but the dining area is very small
Great location, small room but it was tidy and comfortable. Very nice and responsive staff In a city as expensive as NYC it was great to have breakfast included
Stayed in December 2023
Reviewed: 9 December 2023
Julie
United KingdomThe breakfast was included, the staff on duty worked super hard to keep up with demand as lots of guests staying at the same time.
Great location amazing staff, super friendly and helpful
Stayed in December 2023
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