5217 East Terrace Drive, Madison, WI 53718, United States
#41 of 61 hotels in Madison
Guests' ChoiceBased on 804 hotel reviews
7.6Cleanliness
8.1
Comfort
8.1
Location
8.2
Facilities
7.8
Staff
8.2
Value for money
7.9
Free WiFi
8.0
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End of dialog contentReviewed: 2 May 2024
Kent
United StatesThe television system was horrible. No local channels. (DISH) Hard to navigate. Maybe the worst I've experienced in a hotel. No other issues.
Room was clean and large. Bathroom was clean. Shower was excellent. Breakfast was top notch for hotel food with eggs, sausage, biscuits and gravy and the ability to make waffles, along with the cereal and toast.
Stayed in April 2024
Reviewed: 24 April 2024
Ashley
United StatesNa
I called when I was in the parking lot and they let us check in early
Stayed in April 2024
Reviewed: 22 April 2024
Daniel
United StatesBathtub was extremely slippery no grab bars anywhere. Carpet looked stained.
Location, pet friendly
Stayed in April 2024
Reviewed: 9 April 2024
Gregory
United StatesThe common areas needed some attention. Might have been due to the weekend.
We were welcomed by Shiva. He was helpful and friendly. The room was spacious. Good breakfast with waffles, eggs and sausages, plus cereals, yogurt, bagels etc.
Stayed in April 2024
Reviewed: 22 March 2024
Dennis
United StatesFront desk clerk was not very friendly or helpful.
The location was good for traveling west.
Stayed in March 2024
Reviewed: 29 February 2024
Malicki
United StatesThe bed sunk into the middle
It was very clean, very spacious, the lobby/ breakfast area was large and we were able to relax at night and enjoy dinner we had brought in. The breakfast was amazing. Lots of choices. Many hot foods.
Stayed in February 2024
Reviewed: 13 February 2024
Jenna
United StatesSome of the breakfast wasn't the best. But it gave us a good morning snack
Having late access to the hot tub. The value. The waffles
Stayed in February 2024
Reviewed: 9 January 2024
Lisa
United StatesBreakfast was okay, could of been warmer. Location was good.
Stayed in January 2024
Reviewed: 7 January 2024
Matt
United StatesFront desk young man was short and basically rude, wrong guy for the job.
Room was remodeled and breakfast was pretty fair, for the USA that is. Don't ever compare a USA hotel breakfast to Europe hotels - not even close.
Stayed in October 2023
Reviewed: 14 December 2023
Danielle
United StatesTub needs to be redone and bathroom could be a bit brighter
Convenient and good breakfast
Stayed in December 2023
Reviewed: 26 November 2023
Samson
United StatesNo towel bars in bathroom.
Room was pretty basic but updated and clean. Vinyl flooring, which is a plus for cleanliness, especially since they allow pets. Nice morning breakfast with lots of choices.
Stayed in November 2023
Reviewed: 22 November 2023
Fabienne
United StatesThere was some construction work going on at night close to the hotel which was a little noisy, but we slept well anyways.
The breakfast was great and the staff was kind and helpful. All in all a great stay!
Stayed in November 2023
Reviewed: 22 November 2023
Jennifer
United StatesThe night guy who checked us in wasn’t very personable. He barely spoke to me. He was on his phone in the back room when we came in and I think he was mad that we disrupted him. The morning guy who checked us out was very nice and friendly though.
I loved the location (close to the hospital I was having surgery at). I liked how clean everything was. The lobby, my room, the bathroom. The bed was surprisingly comfortable (which almost never happens to me).
Stayed in November 2023
Reviewed: 20 November 2023
Dave
United StatesLots of road noise. Really disappointed we had a full size bed. Thought we were getting a king. My mistake?
Clean room, good bfast.
Stayed in November 2023
Reviewed: 20 November 2023
Mary
United StatesCouldn't get the TV remote to work. After several attempts we realized the remote from the second TV was the one that worked the primary TV. Volume was rather loud until we figured that out. No bar/restaurant service.
Room was quiet.
Stayed in November 2023
Reviewed: 18 November 2023
Linda
United StatesOvercharged us
Stayed in November 2023
Reviewed: 8 November 2023
Rami
JordanClean
The holding money has not returned to my account two times Rami Ababneh
Stayed in October 2023
Reviewed: 6 November 2023
Carlos
United StatesRoom could be a bit cleaner.
Friendly staff, farther than expected if you need to be in downtown.
Stayed in November 2023
Reviewed: 4 November 2023
Rami
JordanHolding $50 from my card and it has not been returned yet for two reservations, 7th of October and 11th of October, the man on the front desk said it will be returned in two weeks
Location
Stayed in October 2023
Reviewed: 1 November 2023
Stahlbusch
United StatesThe chemical smell from the cleaning of my room was a bit overwhelming. Glad to know that the room was cleaned well though. Thank you!
All of the staff members I had contact with were both courteous and professional. I also liked that the hotel site explains in great detail how check-in will work and any additional fees that may be charged at the time of check-in. I also really enjoyed the hot tub. It had the perfect temperature and appeared clean. I didn't eat breakfast at the hotel due to my personal schedule but the smell of the breakfast foods walking through the lobby was wonderful. I can only imagine it tasted great!
Stayed in October 2023
Reviewed: 28 October 2023
Bielen
United StatesWe had problems with the TV. Called front desk, came and fixed. But later it wasn't working again. ( this was the TV in by beds) Also felt there should be light above shower. Too dark in bathroom
Leo, front desk was so nice! Greeted with a warm hello and smile.
Stayed in October 2023
Reviewed: 23 October 2023
John
United StatesTons of soccer tournament kids running the halls unsupervised by parents...
Good value - Large room... Rate was inexpensive for what your got...
Stayed in October 2023
Reviewed: 20 October 2023
Lindsay
United StatesThe bathroom had one background light behind the mirror which was not helpful when getting ready for my friends wedding. The sheets and the comforter had stains that i noticed the next day.
The staff was very accommodating with checkin
Stayed in October 2023
Reviewed: 19 October 2023
Richard
United StatesBreakfast was ok, not the best.
Leo, who checked us in was very nice and professional. One of our rooms were accidentally booked on the wrong date (our fault) but Leo was able to get us in and close together.
Stayed in October 2023
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