4 Universal Blvd, Coventry, 2816, United States
#2 of 2 hotels in Coventry
Guests' ChoiceBased on 99 hotel reviews
6.8Cleanliness
7.2
Comfort
7.2
Location
7.9
Facilities
7.2
Staff
7.8
Value for money
6.7
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End of dialog contentReviewed: 28 October 2023
Mcclain
United StatesOur shower head was broken
Nice and clean, decent location convenient to everything! Front desk staff were super friendly and helpful!
Stayed in October 2023
Reviewed: 1 October 2023
Colebank
USAIt was a little worn around the edges. I made a reservation through Trivago on hotels.com which quoted $149 a night for 3 nights. I got a bait and switch because Booking.com charged me over $700 forcthe three nights and your staff told me there was nothing they could do about it. I felt ripped off.
It was convenient for my family gathering.
Stayed in September 2023
Reviewed: 30 April 2023
Kimberly
United StatesOn website it was stated pay at property and no cancellation fee. My card was charged a week before and was told I could cancel till such a date then after there would be a fee ......
The staff very friendly and helpful. Breakfast was good. Room was comfortable.
Stayed in April 2023
Reviewed: 17 November 2022
Jennifer
United Statesthe rug was old and looked gross
it was fine
Stayed in November 2022
Reviewed: 5 September 2022
Ferhat
Albaniabuilding was very noises night at 1:00 until 2:00 am and morning from 5:00 am-until 6:30 am The cleaner came at 9:30 in the morning. We woke up even though we didn't want to. we didn’t find green tea at the breakfast. we asked the hotel staff for tea but she said "take out" at 9:30 Am
room is clean
Stayed in September 2022
Reviewed: 10 July 2022
Michelle
United StatesFirst, even though the room was paid through a third party, the front desk took a credit card for incidentals. It charged $320, which is a ridiculous amount. We were told that we would get our money back within a couple days. It should have been immediately given back at checkout. A week later we still have not had that money put back in our account. This is not normal. I have never had a "deposit" placed on my card for incidentals, and never heard of one that is so high. And you have held my money for a week. There was a large group staying at the hotel who had set up corn hole games in the parking lot outside our window, and they played until almost 10 o'clock one night. Our kids had trouble sleeping. Is this typically allowed in the parking lot at night?
The room was clean and the breakfast was excellent. The kids enjoyed it tremendously!! It was convenient to get to. They had a great time in the pool. This is a great plus. The staff was very helpful and sweet.
Stayed in July 2022
Reviewed: 26 April 2022
Robert
United StatesDidn't have maid service two days in a row.
Stayed in April 2022
Reviewed: 17 April 2022
James
United StatesNo hot water in bathroom lavatory.
Fair
Stayed in March 2022
Reviewed: 12 November 2021
Martha
United StatesWhen we checked into the room, I noticed a few minor housekeeping issues. The lotion was half-full and there was no decaf coffee. I didn't mind this much other than I noticed it. Otherwise, the room was clean and comfortable.
The location is convenient. Restaurants like Applebee's, Cracker Barrell, and McDonald's are very close. Home Depot and Walmart are also within walking distance to the hotel. The rooms are comfortable. The price is good.
Stayed in November 2021
Reviewed: 8 November 2021
Kyna
United StatesHow the showers were not very clean. I am not going into detail but I did had to sanitize it myself . Need to have more attractions in the area to advertise their hotel besides walmart. The pool did not look too clean since the water was quite foggy.
The sheets and bed was very clean along with fresh towels in the room. Contential Breakfast was great. However, they should get a waffle maker to make it easier for them to work for everyone in the morning. Since the Pancake maker kept on getting jammed. However the food was fresh!
Stayed in November 2021
Reviewed: 28 October 2021
Nancy
United Statespretty expensive for a simple hotel room
breakfast, pool (although we didn’t use it), comfortable bed
Stayed in October 2021
Reviewed: 24 October 2021
Douglas
United Statesstayed 2 nights, no room cleaning, when we checked in, the toilet paper was almost gone, Kleenex box was empty. we had to ask for more. The same person who is working at the reception, works in the kitchen.
Stayed in October 2021
Reviewed: 17 October 2021
Renato
United StatesBreakfast was a disaster with no food available!
Stayed in October 2021
Reviewed: 14 October 2021
Sangwon
United StatesOverall condition is not bad. But small things made a bad impression of the hotel. The sticky floor of lobby and restaurant, mirror stain, dirt in shower booth, bad smell when opening the door, and the messiness of the outdoor dining area.
Large room
Stayed in October 2021
Reviewed: 11 October 2021
Scibelli
United StatesThe tub in our room has a slow drain so when we finished showering there was an inch or so or water in the bottom of the tub. It took a few minutes to drain leaving the tub bottom dirty and needing a rinse.
Stayed in October 2021
Reviewed: 3 August 2021
Andrea
United StatesVery clean, modernized facility, conveniently and quietly located off of I 95. It is a perfect location for the Newport Festivals and you will get GREAT value for your money. Kind helpful staff and good continental breakfast. Similar to nearby competition but a better value. ALSO!!! Great beds and pillows. You truly will sleep well!
Stayed in August 2021
Reviewed: 15 July 2021
Davejcurtis
United StatesIt was a comfortable and clean room.
Stayed in July 2021
Reviewed: 22 June 2021
Lazarre
United StatesWell, l know we still in the pandemic ..l was disappointed with the hot food breakfast..the menu never change..it was the same menu for duration of my staying .(5 days ). Furthermore, they need to make the gym a little bit bigger ... it was sweat box in that small room..upgrade the gym with some better equipments ..
I want to highly recommend Jerry from the front Desk..from the time I check in he was very polite, well manner and good person to talk to.. He also keep his words by changing my room and was on point ..lf I own a Hotel I will definitely hire Jerry cause he has a pleasant personality..
Stayed in June 2021
Reviewed: 22 May 2024
Eva
United StatesThe front desk clerk was very helpful in assisting us with recommendations for local places to eat. She helped us with accessing the WIFI network and getting additional towels for our room. Great ambassador for Holiday Inn!
Stayed in May 2024
Reviewed: 11 May 2024
David
United StatesVery comfortable bed. A chair with a lamp for reading. !! Desk & lamp.
Stayed in May 2024
Reviewed: 26 March 2024
Roy
United StatesClean and organized
Stayed in March 2024
Reviewed: 6 November 2023
Saidat
United StatesI did not stay at your hotel! I called Friday( 11/3) & the day of (11/4) asking was the pool up and running both answers "Yes" I get there w/ my daughter & granddaughter I was told the pool was closed. The gentleman was very polite & helpful, but I was very disappointed about the pool! My daughter who does not like the pool as much I asked her what she wanted for her bday she said a pool& to sleep at the hotel!!! Very disappointing
Stayed in November 2023
Reviewed: 29 August 2023
Roderick
United StatesBooked ahead, handicap room needed. Room was not checked after previous guests. Damaged tv, screen smashed, unclean bathroom and mini-fridge. Night supervisor would not move from his chair. Completely unconcerned that we had nowhere to stay. Would only tell us he was "Jerry". He said he could not accomodate us. He tried to get us to leave without receipt. He did cancel our stay, refunded money. Very disrespectful and uncaring.
There was a front desk gentleman who tried to be understanding and pleasant. "Jerry" the supervisor, took over and was completely unprofessional and uncaring.
Stayed in August 2023
Reviewed: 18 August 2023
Tiffany
United StatesFood from previous guest was left in microwave of first room pills were on the floor bathroom sink was dirty. Told desk and they moved us to another smaller room with a non working AC and dirty linings. Continental breakfast was already empty at 7:30 am and didn’t appear to be getting refilled. Pool was green and had to walk outside building to access since door access inside was broken. Very unsatisfied with my stay overall.
Close to home
Stayed in August 2023
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