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Reviews of La Quinta by Wyndham Jackson 3 stars

2370 North Highland, Jackson, TN 38305, United States

#29 of 30 hotels in Jackson

Guests' Choice

Review score

Based on 458 hotel reviews

4.0

Score breakdown

  • Cleanliness

    4.8

  • Comfort

    5.2

  • Location

    6.4

  • Facilities

    4.5

  • Staff

    6.4

  • Value for money

    5.1

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 16 March 2024

    5.0
    Passable
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    No exterior lighting. Real rough looking exterior and interior needs updating. Cheap breakfSt

    Stayed in March 2024

  • Reviewed: 23 February 2024

    3.0
    Terrible. Plus was suppose to receive a refund due to double charge
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness , poor . Bugs and ceilings falling in . Carpet dirty .

    The staff

    Stayed in February 2024

  • Reviewed: 18 September 2023

    3.0
    Should close until renovation is done.
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Under construction. Damaged walls, ceilings, disgusting carpet, smelly halls. Another couple left after checking in because of mold.

    People

    Stayed in September 2023

  • Reviewed: 15 September 2023

    5.0
    Passable
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff was tryna sell weed to me

    The basics. Hulks is right there

    Stayed in September 2023

  • Reviewed: 11 September 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 1 night
    • Submitted via mobile

    The facility was run down. The pool was covered. The wallpaper was peeling and drywall falling off.

    Stayed in September 2023

  • Reviewed: 24 July 2023

    4.0
    It was good enough to sleep in but I would not want to stay more than enough hours to sleep and leave.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    My room had trash on the floor when I arrived. It was dirty. The bathroom had visible dirt and the shower was dripping and there was green mold on the faucet. The lobby was messy with boxes and had plastic hanging over parts of the building.

    The pillows were comfortable.

    Stayed in July 2023

  • Reviewed: 25 June 2023

    3.0
    Ok for 1 night stop over. Pool wasn't available, guys drinking and urinating in the parking lot
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Hotel lobby and hallways smelled musty

    Didn't stay for breakfast...hotel didn't look clean

    Stayed in June 2023

  • Reviewed: 25 April 2023

    4.0
    Ok stay, great helpful staff. Disappointing property for La Quinta. You can do MUCH BETTER.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night

    Property needs updating...cracks in walls, baseboards, bathroom. Broken desk chair. NO HOT WATER and terrible water pressure. Dirty carpets and walls in lobbies. Filthy carpets.

    Convenient location, comfortable beds, great staff, quiet location. Heat/Ac worked great,o

    Stayed in April 2023

  • Reviewed: 2 March 2023

    4.0
    Adequate for an overnight stay if you are not picky.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    This facility is sadly in need of work! Stained & thin carpet everywhere, broken doors, Obviously patched major water leaks on the ceiling, non-functioning plugs, lamps, and TV. La Quinta can certainly do better. I am shocked that Wyndham would let a property get this run down. While I think our room was basically clean, it was in such a bad state, I cannot be absolutely sure.

    Location is great; right off I 40. Staff were very friendly & helpful, especially Tammy, the evening shift manager on duty. Bed was decent; price is right; AC worked well. THERE WERE NO BUGS! not in the reception area, not in our room, not in the hallways, not in the breakfast area.

    Stayed in February 2023

  • Reviewed: 31 January 2023

    3.0
    Poor
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The bed bugs been cleaned on one side if the inn....then lie and sayy remodeling

    Close to restaurants

    Stayed in January 2023

  • Reviewed: 29 December 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The hotel is old and falling apart. Carpets are stained, the drawers don't stay shut, they just slide out on their own and the fire door in the hallway is coming apart.

    Stayed in December 2022

  • Reviewed: 8 December 2022

    3.0
    Poor
    • With a pet
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Room and motel was in dire need of repair and upgrading. Outside canopy was coming apart, hallway ceiling tile was old, stained and falling in. Room bathroom had multiple cracks and chips in the walls. The bathtub was rusty and stained to the point we wouldn’t use it. The carpet appeared dirty and needed replacement.

    Room was clean, breakfast was good

    Stayed in December 2022

  • Reviewed: 23 November 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The closet broke and SOOO small.

    The Parking..BREAKFAST

    Stayed in November 2022

  • Reviewed: 18 November 2022

    5.0
    NEEDS TO BE REMODELED.
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night

    The carpet in the room was very warn and had been chewed up by a dog. the bathtub was filthy. THE ROOM WAS VERY MUSTY SMELLING. YOU COILD SEE WATER DAMAGE TO THE CEILING IN THE NW CORNER. NO HANGERS IN THE CLOTHES HANGING PLACE. THE OLD PLACE REALLY NEEDS TO BE REMODELED.

    Not very good. Mostly carbs.

    Stayed in November 2022

  • Reviewed: 21 October 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    It needs renovations. It had horrible carpet and bed had a dip in it. The bathtub had stains.

    Price was ok. The staff were great.

    Stayed in October 2022

  • Reviewed: 18 October 2022

    3.0
    Incredibly dirty
    • With a pet
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Very unclean. Cockroaches in the room and my dog found a stale piece of bread in a corner of the room. The doors were dirty and there were stains everywhere.

    Pet friendly, and had availability the night we needed it. Coffee maker in the room was nice. The hotel was quiet.

    Stayed in October 2022

  • Reviewed: 17 October 2022

    5.0
    Disappointed
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted via mobile

    Constant water on the floor in. Bathroom had mole. Not enough break. Customer service was very pitiful and not friendly. Needs to be trained for better customer service.

    Spacious room

    Stayed in October 2022

  • Reviewed: 30 September 2022

    3.0
    Couldn't wait to leave - one of the worst places I've ever stayed.
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night

    The place was filthy - not even the sheets were clean.

    Stayed in September 2022

  • Reviewed: 29 September 2022

    3.0
    Below average, not what I had experienced at other La Quinta properties.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night

    The facility was in great need of repairs. The carpets need to be cleaned or changed as they looked very dirty. The toilet in the room needed repairs to the mechanisms in the toilet tank to keep the water from running continuously.

    The facility was in great need of repair. I was not impressed when I got onto the floor where my room was located and the carpet looked like it had not been cleaned in years. It was very dirty and had what looked like bleach had been spilled in several spots. When got into my room, I heard the toilet water continuously running. I lifted the tank lid and saw that the rubber flapper was decayed to the point that it would no longer stay attached to the overflow tube. I had to set it in place in order for the tank to fill so it could be flushed after using it and the reset it for the next time I used the toilet. I will say the beds were clean and somewhat comfortable. Other than that, the facility seemed to need a great deal of maintenance.

    Stayed in September 2022

  • Reviewed: 17 September 2022

    3.0
    We have been on a road trip to several states for the last four weeks and this is the dirtiest place we have been so far
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    It was dirty.The carpet is filthy the table and drawers are dusty the shower faucet was leaking it woke up all night but we didn’t complain to have it fixed because we stayed only one night and we were able to get some sleep eventually. Part of ceiling on the entrance is peeling off.

    Just the bed

    Stayed in September 2022

  • Reviewed: 26 August 2022

    4.0
    Probably won’t return to any LaQuinta Inn when traveling.
    • With a pet
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    I was disappointed in the appearance of the facility. It seems quality has suffered greatly in the last few years. I traveled in 2019, and the hotels seemed much cleaner and more inviting.

    Stayed in August 2022

  • Reviewed: 22 August 2022

    3.0
    Poor
    • Business trip
    • Group
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    They like to steal your money

    Stayed in August 2022

  • Reviewed: 5 August 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    I have stayed at the La quinta before and the service and facilities has gone down hill drastically in 3 years

    Stayed in August 2022

  • Reviewed: 30 July 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 7 nights
    • Submitted via mobile

    The toilet was mess the TV wasn't working good

    How the beds was

    Stayed in July 2022

Showing 1 – 25

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