106 Merchant Walk, Summersville, WV 26651, United States
#4 of 6 hotels in Summersville
Guests' ChoiceBased on 1843 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
8.9
Facilities
8.3
Staff
8.9
Value for money
8.5
Free WiFi
8.3
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End of dialog contentReviewed: 6 May 2024
Eva
CanadaClean, good location with stores and restaurants.
Stayed in May 2024
Reviewed: 5 May 2024
Brooke
United StatesClean hotel, great breakfast and updated rooms.
Stayed in April 2024
Reviewed: 4 May 2024
Gary
CanadaThe hotel is getting a little tired and the rooms could use a refresh. Wifi was not particularly good.
The property in a great location for our trip south, is close to restaurants and has a good breakfast. Staff were great.
Stayed in May 2024
Reviewed: 2 May 2024
Judy
United StatesThe furniture in the room was banged up slightly
Very good
Stayed in May 2024
Reviewed: 27 April 2024
Virginia
United StatesI couldn’t apply aaa, veterans or aarp discount because I booked on line
Breakfast was great, lots of choices
Stayed in April 2024
Reviewed: 26 April 2024
Kathleen
United Stateslocation
The hotel was comfy but the location was surprising and disaappointing. You are on the main route going though summersville in a parking lot of a shopping area. The pet area was very small and needed mowed badly. The breakfast was much better than expected and we enjoyed being able to get coffee and lemon water in the lobby.
Stayed in April 2024
Reviewed: 26 April 2024
Bonnie
CanadaWelcoming staff, cleanliness
Stayed in April 2024
Reviewed: 25 April 2024
Mary
United StatesFriendly staff Felt like a safe environment
Stayed in April 2024
Reviewed: 19 April 2024
Dawn
CanadaGood location
Stayed in April 2024
Reviewed: 16 April 2024
Victoria
CanadaNo low fat milk available.
Breakfast was average, did not partake in any of the hot food.
Stayed in April 2024
Reviewed: 15 April 2024
Ann
CanadaFront desk staff were not welcoming or friendly
A little dated but good value for money. Breakfast was excellent.
Stayed in April 2024
Reviewed: 14 April 2024
David
Canadathe heat did not work in the first room so we had to change rooms
Stayed in April 2024
Reviewed: 13 April 2024
Annette
CanadaCould not sleep for the outside noise Computers were not working and staff not able to help they just said they never worked
It was suited to Southern food not typical American cold packaged eggs gravy and biscuits all starch but no pastries no bananas or other fruit
Stayed in April 2024
Reviewed: 12 April 2024
Linda
CanadaParking across from mall
Clean friendly
Stayed in April 2024
Reviewed: 8 April 2024
Dale
United StatesNothing
It was nice and a great breakfast
Stayed in March 2024
Reviewed: 3 April 2024
Emile
CanadaI booked because they advertised a indoor pool and hot tub but the hot tub was down. Areas around the pool had cracked tiles and the handrail on the ramp to the pool needed attention.
Stayed in April 2024
Reviewed: 1 April 2024
Joann
United StatesHot tub was not working. Rooms could use some soundproofing
Friendly staff.
Stayed in March 2024
Reviewed: 1 April 2024
William
United StatesDated
Location
Stayed in March 2024
Reviewed: 1 April 2024
Randy
United StatesHeater worked fine except it seemed like you had to turn it up a few degrees higher than you wanted to get it to run. Then at the end of its run cycle it blew cold air. Not sure about how to regulate it better.
Breakfast was very good and had a nice variety of hot dishes to choose from.
Stayed in March 2024
Reviewed: 30 March 2024
Mr
CanadaOur room had a broken window. Nothing was done about it. The glass was sharp and could have caused a serious cut if someone quickly grabbed the drapes without looking.
Good hot breakfast, comfy bed, and a good location to stop while traveling as there is a Walmart for items you might need or possibly forgot and plenty of restaurants to choose from.
Stayed in March 2024
Reviewed: 28 March 2024
Michael
United StatesPaper thin walls. Could hear people talking in next room. Could also hear TV when they turned it on at 5am.
Location, comfort, cleanliness, great breakfast, close to good restaurants.
Stayed in March 2024
Reviewed: 25 March 2024
Elizabeth
United StatesIndoor pool could have been a touch warmer. Hot tub was out of service. Breakfast staff (one woman) was rude. Loudly announcing (at least 3 times) they would make no more food in a rude manner when none was asked for, made me feel uncomfortable. I wish I would have gotten names cause most of staff were wonderful only a couple bad apples who must hate their jobs and unable to conceal it. Main lobby/pool cleaning-monitoring staff were not helpful. They let people throw football back and forth almost hitting my niece without saying a word but rudely spoke to my children for dripping water through the lobby (only way to our room from the pool) the staff said they needed a lesson in mopping. The next day they came all the way to pool area to rudely tell us no drinks were allowed in that area. But wouldn't come to stop a possible injury the night b4. ??
Liked the cleaning staff who cleaned rooms and liked the facility.
Stayed in March 2024
Reviewed: 25 March 2024
Kim
CanadaWe were a little disappointed in the cleanliness of the elevators and the hallway carpets. There were large amounts of fingerprints and smears of questionable substances on the doors and buttons of the elevators. The hallway carpets were horribly stained and in desperate need of cleaning. Thank goodness the room cleanliness did not reflect the hallways and elevators. The rooms were very clean and comfortable
The location was perfect, the rooms clean, the staff were lovely, and the breakfast was adequate.
Stayed in March 2024
Reviewed: 25 March 2024
Jodie
United StatesStaff was friendly and room was comfortable
Stayed in January 2024
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