106 Merchant Walk, Summersville, WV 26651, United States
#4 of 6 hotels in Summersville
Guests' ChoiceBased on 1844 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
8.9
Facilities
8.3
Staff
8.9
Value for money
8.5
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Judy
United StatesThe outside door at the end of the hall was not locked but taped open with a sign informing anyone and everyone to just open , no key card needed. Do not know how safe that was.
Nice, clean, comfortable Good breakfast
Stayed in May 2024
Reviewed: 28 May 2024
Jeremy
United StatesPool was closed for maintenance, which left lots of disappointed kids.
Clean, convenient location, friendly staff
Stayed in May 2024
Reviewed: 27 May 2024
Mtman100
United StatesCharge for pet instead of refundable deposit Market Place road traffic
Clean Breakfast choices Comfortable bed Dog walk Friendly staff AC fan can be changed from auto to on
Stayed in May 2024
Reviewed: 27 May 2024
Patricia
United StatesPool was closed
Bed was super comfortable and the breakfast was delicious
Stayed in May 2024
Reviewed: 24 May 2024
Taylor
United StatesEverytime we stay here the pool is never open.
Stayed in May 2024
Reviewed: 23 May 2024
Wolfgang
CanadaThat they charge for dogs now There are better hotels out there when dogs get charged
It’s our annual stop at the right location
Stayed in April 2024
Reviewed: 20 May 2024
Julia
CanadaSome outside seating areas!
Room was very clean. Bed soft and comfy! Breakfast was good. Staff friendly
Stayed in May 2024
Reviewed: 19 May 2024
Anastasia
United StatesMy microwave in my room is not working 😕
Location great 👍
Stayed in May 2024
Reviewed: 17 May 2024
Louise
United StatesShower head was awful. The hotel could use some maintenance with chipped paint and general updating.
Beds were good and room was comfortable.
Stayed in May 2024
Reviewed: 6 May 2024
Eva
CanadaClean, good location with stores and restaurants.
Stayed in May 2024
Reviewed: 5 May 2024
Brooke
United StatesClean hotel, great breakfast and updated rooms.
Stayed in April 2024
Reviewed: 4 May 2024
Gary
CanadaThe hotel is getting a little tired and the rooms could use a refresh. Wifi was not particularly good.
The property in a great location for our trip south, is close to restaurants and has a good breakfast. Staff were great.
Stayed in May 2024
Reviewed: 2 May 2024
Judy
United StatesThe furniture in the room was banged up slightly
Very good
Stayed in May 2024
Reviewed: 27 April 2024
Virginia
United StatesI couldn’t apply aaa, veterans or aarp discount because I booked on line
Breakfast was great, lots of choices
Stayed in April 2024
Reviewed: 26 April 2024
Kathleen
United Stateslocation
The hotel was comfy but the location was surprising and disaappointing. You are on the main route going though summersville in a parking lot of a shopping area. The pet area was very small and needed mowed badly. The breakfast was much better than expected and we enjoyed being able to get coffee and lemon water in the lobby.
Stayed in April 2024
Reviewed: 26 April 2024
Bonnie
CanadaWelcoming staff, cleanliness
Stayed in April 2024
Reviewed: 25 April 2024
Mary
United StatesFriendly staff Felt like a safe environment
Stayed in April 2024
Reviewed: 19 April 2024
Dawn
CanadaGood location
Stayed in April 2024
Reviewed: 16 April 2024
Victoria
CanadaNo low fat milk available.
Breakfast was average, did not partake in any of the hot food.
Stayed in April 2024
Reviewed: 15 April 2024
Ann
CanadaFront desk staff were not welcoming or friendly
A little dated but good value for money. Breakfast was excellent.
Stayed in April 2024
Reviewed: 14 April 2024
David
Canadathe heat did not work in the first room so we had to change rooms
Stayed in April 2024
Reviewed: 13 April 2024
Annette
CanadaCould not sleep for the outside noise Computers were not working and staff not able to help they just said they never worked
It was suited to Southern food not typical American cold packaged eggs gravy and biscuits all starch but no pastries no bananas or other fruit
Stayed in April 2024
Reviewed: 12 April 2024
Linda
CanadaParking across from mall
Clean friendly
Stayed in April 2024
Reviewed: 8 April 2024
Dale
United StatesNothing
It was nice and a great breakfast
Stayed in March 2024
Porto Alegre, Brazil
Barcelona, Spain
Tsilivi, Greece
Rethymno Town, Greece
Oberammergau, Germany
Châtel-Montagne, France
Zhengzhou, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content