Way too much going on in the lobby plus being too noisy that you would not rest properly. Sometimes I would think there was trouble and felt like my safety would be interrupted. Thankfully not🙏

Services were great!

Stayed in May 2024

staff sounds rude and not giving full attention to questions. we were given 2 towels only while we were 4 guests. when we called to ask for more there was no appologies but rather rude tone. the good part is that they brought the towels quickly

cleaness, confortable beds, proximity to airport, shuttle bus

Stayed in May 2024

The staff was not friendly at all at the reception desk. The halls smell marijuana as the other room I had. When I arrived to my room and I opened the fridge there was a drink from the previous guest so they didn't clean it. I had to call so they can come and clean it. They were nice. The room was for 4 people and there were enough towels as toilet paper, but they brought them as I called. Absurd that I had to pay for the breakfast because the POS wasn't connected to my room.

The convenience store, the parking , the shuttle and the location.

Stayed in May 2024

Housekeeping was challenged and didn’t restock towels and coffee (even though it was supposed to be daily service).

Close to airport.

Stayed in May 2024

Close to Air Port

Stayed in May 2024

Staff at breakfast weren’t friendly. Assumed that I wasn’t staying at the hotel and wanted me to pay for breakfast… assuming that they judged me cos of my skin color 😏

Convenient shuttle to airport and breakfast was good. Clean and comfortable.

Stayed in March 2024

the fact we had to move to another room in the middle of the night because the light fixture on the ceiling in our bathroom was pouring water out of it.

it was clean

Stayed in April 2024

No other places to dine except on hotel site

Located near airport & provides shuttle services

Stayed in May 2024

no free breakfast we ate breakfast at the restaurant and it was cold I don’t know why we were only ones at the restaurant at the time. For the price we paid it was not worth it it

close to airport

Stayed in May 2024

It was very beautiful and the staff at the reception were very accommodating and understanding

Stayed in April 2024

Toilet seat was broken, stopper in bathtub was broken, no wash cloths in bathroom

Close to airport

Stayed in April 2024

The beds and pillows are hard and uncomfortable. The rooms can use some upgrades. The shuttle could be used for short trips within a two to three-mile radius and not just for the airport during the slow season.

It was clean and convenient.

Stayed in April 2024

I can hear the arrival and departure of elevator in my room at night. Two small coffee at the restaurant coffee counter was way too pricey. Parking was $30 per day.

Rooms are spacious and beds comfortable. Great location and the building is sound proof to airport traffic.

Stayed in April 2024

On check in, I was issued keys to a room. I went up, opened the door and was shocked to see that the room was already occupied by an man. I went back to the front desk and explained what had happened. The young woman at the front desk was apologetic and I didn’t make a big deal about it at that time. Later, when I had time to sit and think, I breathed a sigh of relief that nothing happened. This mistake could have easily put me in danger. My advice, especially if you’re a woman traveling alone, is to double check that your room is empty. Aside from this, the bathtub was dirty and there clear signs in the room that an upgrade is needed - torn bedskirt, stains on wallpaper, hair in my shower etc.

Property is conveniently close to La Guardia, so an option for people who would like to be close to airport. Exterior is nice, as is lobby. There is a bar in the lobby where you can get drinks and sandwiches. Staff was very professional.

Stayed in April 2024

The pillows were uncomfortable and the shower did not work properly - too hot or too cold.

Room was spacious. Enjoyed drinks and food.

Stayed in April 2024

hearing the airplanes taking off from LaGuardia airport, if I had known that, I would have stayed at a hotel a little farther from the airport.

They had just be bought by a major chain hotel so checking in was a hassle, they were experiencing electronic issues so you have to pay cash for items or a credit card, no charges to the room, and breakfast was excellent.

Stayed in April 2024

Staff at the reception was not very attending. There was a lot of confusion (they moved us to another room during our stay, they gave us the breakfast coupons for 2 instead of 3 person and they almost charged us the wrong amount at check out).

Free shuttle to the subway, free water refill station, snack store in the lobby, daily housekeeping. The ladies who served at breakfast ( especially Mrs Cindy) were very kind.

Stayed in April 2024

Dirty shower mouldy tiles Bathtub wouldn’t drain Toilet seat was broken Amenities where very expensive 7 dollars for a black coffee All the self service kiosks where down couldn’t buy food or water Wouldn’t take my credit card or bank card for over 2 hours on the phone with my bank and trying 2 other bank cards their system finally worked

Lobby was clean

Stayed in April 2024

It was cold and bed had no blankets.

Big room Shuttle to airport

Stayed in April 2024

All the yogurt choices at breakfast were presweetened with either sugar or substitute. What happened to plain unsweetened yogurt. I asked and was told that wasn't available.

The fresh fruit options at breakfast were great. The oatmeal was surprisingly good. Those huge vats never look appealing but this one tasted good. The restaurant was open late for a meal after a long flight. The pizza was decent.

Stayed in March 2024

Breakfast not included

Not Applicable

Stayed in April 2024

It was fine

Close for travel !

Stayed in April 2024

There was a bit of dampness above our shower and no safe in the room.

The free shuttle to the airport was so quick and easy. The staff were all very nice.

Stayed in April 2024

Convention was on set , very crowded and noisy We couldn't even eat at the restaurant

Breakfast cost and service was not good For the price is not a variety of food very limited And not tasty

Stayed in March 2024