1500 Epcot Resorts Boulevard, Lake Buena Vista, Orlando, FL 32830, United States
#201 of 389 hotels in Orlando
Guests' ChoiceBased on 2365 hotel reviews
8.2Cleanliness
8.5
Comfort
8.6
Location
9.3
Facilities
8.6
Staff
8.5
Value for money
7.6
Free WiFi
7.7
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End of dialog contentReviewed: 16 May 2024
Blair
United StatesIt maybe not entirely an issue that was theirs.. I had problems with my room key. I know that one time it wasn't their fault. So it's not all their bad. They always were helpful fixing the issue in a timely manner. The only other issue is self parking at night their self parking lot always seems to fill up especially on weekends.
The staff was wonderful. They helped us extend our stay at the hotel. They also helped my daughter with a reservation issue that wasn't entirely their fault. The stay was arranged by a 3rd party site. They really when the full mile. This is the second time I have stayed at this resort.
Stayed in May 2024
Reviewed: 13 May 2024
Stacey
United StatesThe beds & pillows. They seemed very hard and it was hard to get comfortable. My son and his 3 children were with me and we really could have used a couch to sit on in the room. There were only a couple of chairs. We checked out early on Saturday since my son lived an hour away and we were done with all we came to do but just to get some goodnight sleep.
The hotel was very clean and fancy with a lot of staff. All the staff were very kind and helpful. We ate at 2 on site restaurants and the food was spectacular! We shopped at Fuel for drinks and breakfast food. We enjoyed the pool and waterslides. We utilized the hotel transportation to our Disney destinations which was very convenient with little wait time and minimal walking.
Stayed in May 2024
Reviewed: 9 May 2024
Jeannine
United States$36 for self parking!!! Dolphin lot was full, told to park at the Swan and could move car later and get discounted rate. Explained this at check-in. Employee said she would apply discount but didn’t! Have sent 2 online inquiries and left 1 voicemail message with NO response.
Hotel is beautiful
Stayed in May 2024
Reviewed: 7 May 2024
Debbie
United States1. Service at the pool side restaurant was horrible. Our 1st dat we stood for 5 minutes waiting to be seated. No one else around. Once seated we sat for 15 minutes and never saw a server. We left without seeing anyone after 15 minutes. 2. Came back to the hotel after sunset the first night and there were no parking spaces available. We were not allowed in until anouther car came out. So we sat there waiting for 15minutes or longer 3. Lighting in the parking lot is very poor. Almost tripped several times due to how dark it was
Stayed in May 2024
Reviewed: 7 May 2024
Primoz
United StatesBalcony was great
Stayed in May 2024
Reviewed: 6 May 2024
Penny
United StatesIt could use a little updating, for example, of the bathrooms. The resort fee coupled with extra charges for parking seems excessive. Although the park transportation services are excellent.
Excellent location for our visit to Epcot. The people were all fantastic.
Stayed in May 2024
Reviewed: 3 May 2024
Michael
United StatesPools were not heated
Location, restaurants, cleanliness
Stayed in April 2024
Reviewed: 3 May 2024
Natalia
United StatesThe room was super small, with no room for languages. The bathroom was so tiny that it was hard to get into the bathtub. The restaurants in the hotel were ridiculously expensive.
The property is beautiful, very well maintained and beautiful halls. The pool was also fun and nice
Stayed in April 2024
Reviewed: 30 April 2024
Jay
United StatesIf you’re in the west wing…the pool is a mile away
Staff was very friendly
Stayed in April 2024
Reviewed: 28 April 2024
Tania
United StatesThe pools were freezing. We had expected heated pools or at least somewhat warm water. So we didn’t get to enjoy the beautiful grotto like we had expected.
Location to Animal Kingdom. We loved the choice of restaurants and we really enjoyed walking the Boardwalk nearby.
Stayed in April 2024
Reviewed: 25 April 2024
Robert
United StatesNot having housekeeping taken care of on Thursday until two calls and being asked when we wouldn’t be there..didn’t take place til 6pm. Then Saturday, got back from Magic Kingdom to a not so magical full garbage that hadn’t been removed. Front desk did comp us $100 though. Just less than expected from a Marriott.
Closeness to Disney parks. Valet staff was stellar. Bellhops were awesome. Front desk very professional in light of some issues we dealt with. Ninshoka…hope I spelled correctly it was early..very caring and helpful.
Stayed in April 2024
Reviewed: 23 April 2024
Jennifer
United StatesOur door had an issue. The locking mechanism always stuck out so we has to double open the inside handle in order to close the door when leaving. Also, the bed was hard. Both me and my mom had hip pain from laying sideways.
The amenities were awesome. Everything you need on the same grounds!
Stayed in April 2024
Reviewed: 22 April 2024
Valerie
United StatesCarpets in hallways need replacing! Also, our room was not ready until after 4:00.
Location! Location! Location!! The facilities were great!!
Stayed in March 2024
Reviewed: 21 April 2024
Spencer
CanadaLocation was perfect! On the board walk and half way between Hollywood studios and Epcot. Great walking distance from both. Really nice pools, beach front, restaurants in the hotel and at the boardwalk all within walking distance. Tons of things to do on a down day between parks.
Stayed in March 2024
Reviewed: 20 April 2024
Sandy
United StatesParking was horrible, too far to walk to and limited spaces
Location, pools, restaurants, service, the room was clean and comfortable
Stayed in March 2024
Reviewed: 15 April 2024
Steven
United KingdomCheck in was effectively chucked a room key, Not much explanation of anything really. Expected the firework room to be higher. Carpets / room decor looked tired. Room was relatively small (in comparison to rooms such as Coronado springs). Locating entrance proved problematic as its all hidden behind construction sheets - limited signs.
Location. Facilities looked excellent. Lobby was very impressive.
Stayed in April 2024
Reviewed: 15 April 2024
Allison
United StatesRoom had a bit of a musty smell.
Easy access & early entry to parks. Complimentary water bottles. Walking distance to Epcot & boardwalk. Kimonos restaurant & fuel coffee were amazing.
Stayed in April 2024
Reviewed: 9 April 2024
Adam
AustraliaIn room dining service
Easy access to and from the parks Facilities and general maintenance of the hotel was impeccable
Stayed in April 2024
Reviewed: 8 April 2024
Lorent
AlbaniaProximity to parks, transportation arrangements were smooth, the room was spacious and comfortable beds.
Stayed in April 2024
Reviewed: 8 April 2024
India
United StatesNo microwave so if you have kids they cannot eat left overs. There is no complimentary breakfast at the hotel. You have to pay for the food if you eat at the hotel.
Free shuttle to the parks.
Stayed in April 2024
Reviewed: 6 April 2024
Margaret
IrelandSome restaurant staff a little unfriendly (small minority)
Location Facilities Cleanliness
Stayed in April 2024
Reviewed: 6 April 2024
Marc
United StatesThe halls and rooms weren’t as nice as the rest of the hotel
The outside and lobby were spectacular
Stayed in April 2024
Reviewed: 6 April 2024
Kristopher
United StatesParking fee and security deposit/ damage deposit was not told to me when i called. When i got there i was told i had to pay for parking which was excluded from the hotel bill and need to be included in one flat charge instead of surprising people, i got charge for a resort fee for things that i didn’t even use, and security deposit wasn’t told to me until last me ,which messed up my plans for my child spending the money else where! Parking -$36 Valet parking -44 Security deposit-$100
The pool was amazing along with how close everything was or ease of access to get too.
Stayed in April 2024
Reviewed: 3 April 2024
Alanvet
United StatesThe sofa-bed was uncomfortable and we had to contact the room service multiple times to be able to get comforter and blankets to our child who was using the sofa-bed.
The location was fantastic, loved to being able to walk to Epcot and Hollywood studios, loved to have a pool with a bar, a beach with Epcot firework views, walking to the boardwalk, boat and skyliner.
Stayed in April 2024
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