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Reviews of Homewood Suites Lancaster 3 stars

2320 Double Play Way, Lancaster, CA 93536, United States

#7 of 13 hotels in Lancaster

Guests' Choice

Review score

Based on 79 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.6

  • Facilities

    8.6

  • Staff

    8.5

  • Value for money

    8.2

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 8 April 2024

    8.0
    It was pleasant and delightful.
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not much to say negative about this place.

    It is located in quite place and well maintained well . It is very close to Highway. Complimentary breakfast was amazing. Good choices for grown ups and kids. Added bonus is the movie theater next to it.

    Stayed in April 2024

  • Reviewed: 6 February 2024

    8.0
    Not an excellent trip but will probably stay again.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 7 nights

    Charged for parking when we parked ourselves. In the seven days we were there the room was cleaned or replenished only once.

    Comfortable beds. Like kitchen in suite. Laundry on property is nice.

    Stayed in January 2024

  • Reviewed: 23 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    The breakfast was great. I enjoyed having that in the morning. Also the cleanness of the room. Plus the large dispensers of shampoo and conditioner were great as well.

    Stayed in September 2023

  • Reviewed: 23 May 2023

    7.0
    The hotel is just in front of the stadium.
    • Leisure trip
    • Solo traveller
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    No store. No restaurant nor bar. Inadequate nearby parking.

    Very clean & cozy room.

    Stayed in May 2023

  • Reviewed: 27 April 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    After we confirmed at checkout our pricing was correct matching our reservation pricing. After we left 3 days later our credit card was charged a higher rate. Our credit card company told us someone did a manual charge of higher than the agreed pricing. Apparently, the hotel charges for parking onsite. So beware since this was never in the discussions at reservation time or checkout. Very bad business practices.

    Good Breakfast

    Stayed in April 2023

  • Reviewed: 20 April 2023

    7.0
    it was ok
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the television sucks

    pool

    Stayed in March 2023

  • Reviewed: 5 January 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 12 nights
    • Submitted via mobile

    very basic . not utensils etc in kitchen area

    Functional but basic

    Stayed in January 2023

  • Reviewed: 11 September 2022

    9.0
    Would return
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Waffles were not available during my stay.

    The breakfast was good. Staff was friendly. Bob was extremely helpful and accommodating.

    Stayed in August 2022

  • Reviewed: 17 July 2022

    8.0
    Nice
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No room service

    Room service would be nice

    Stayed in June 2022

  • Reviewed: 13 April 2022

    9.0
    Comfy stop!
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was held in the neighbouring hotel one day. Not much of an issue just not a full 10 because of it. If your English.. warning no kettle in the room but hot water available at breakfast so bring own teabags and you'll be golden👍

    Easy to find, large room, great facilities and comfy bed.

    Stayed in April 2022

  • Reviewed: 1 April 2022

    8.0
    We had a lovely stay.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights

    The tables were not cleaned off from previous diners at breakfast. We did come very late, but I had to get a wipe from the lobby and wipe down the table before sitting. There was no housekeeping on Saturday. One of the pleasures of hotel stays is having someone else make the bed! Lastly, we were charged a fee on the credit card for potential "damages." The first desk clerk didn't even understand the discrepancy. The second one explained it but wasn't able to provide a receipt with the actual charges listed. There should be a way to show the payment and the fee "hold" on funds. This was disconcerting to me.

    The breakfast was very nice. Well laid out and has many options. The staff was kind enough to refill the orange juice as we came right when breakfast was closing. The location is right off the freeway and the room itself was very inviting. We had a king suite which had a full kitchenette, eating area, couch, and seating area. It was very comfortable for having visitors.

    Stayed in March 2022

  • Reviewed: 28 February 2022

    8.0
    Very good
    • With a pet
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    Breakfast was good.

    Stayed in February 2022

  • Reviewed: 14 January 2022

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Im an honors member and didnt know i was not gonna get any points added to my hilton honors account. Then i didn't even get my little welcome bag for being a hiltons ho lr member.

    Being in the quiet room

    Stayed in January 2022

  • Reviewed: 18 December 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Long way from parking to room with luggage, etc.

    Nice room set up. Good breakfast.

    Stayed in December 2021

  • Reviewed: 6 December 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Excellent customer service

    Stayed in December 2021

  • Reviewed: 30 October 2021

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I had to move rooms because my heater start smoking. But they moved me quickly

    It was clean, and the staff was friendly and helpful

    Stayed in October 2021

  • Reviewed: 18 July 2021

    8.0
    Great Staff
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast choices dismal even during COVID. Ate there once despite a three day stay.

    Very nice room and staff. Rooms pretty well insulated we couldn’t hear our neighbors despite a youth league softball taking place. Very quick response time to repair air conditioning that went out during the night. Thankful for the overhead fan

    Stayed in July 2021

  • Reviewed: 23 May 2021

    9.0
    Pleasant stay
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The community ice machine was closed which is understandable due to covid 19 but there was no ice in the ice trays in the freezer in the room. Parking is limited, I had to park and walk a very long way. Other than that a fantastic stay.

    Fully equipped with dishes, fridge, microwave. They are suites so you have seperatet rooms, living room with couch, bedroom, bathroom, etc. Very clean, everything wrapped and sanitized. Staff was great. I will continue to book my rooms here. I have been consistently happy with my stays here. Serves breakfast and dinner

    Stayed in May 2021

  • Reviewed: 2 October 2023

    1.0
    No stay
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I had booked my hotel paid in advance when I arrived to check in I was denied due to my bank card I had to drive back home at night which was 4 hours away

    Stayed in October 2023

  • Reviewed: 25 August 2023

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Premium One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was charged for another room. I still haven't received a refund. It has been 1 month. I have tried to contact the Hotel and Hilton, but get the run around. Horrible experience. I will never stay there. Also. Dirty dishes in dishwasher

    The room was spacious

    Stayed in July 2023

  • Reviewed: 11 July 2023

    10
    Exceptional
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Clean

    Stayed in July 2023

  • Reviewed: 10 April 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The place is nice but if you only have a prepaid card don't go here

    Stayed in April 2023

  • Reviewed: 1 March 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Premium One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It's like a small house. It has all of the amenities that you can ask for. The staff is very friendly.

    Stayed in February 2023

  • Reviewed: 4 June 2022

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 13 nights
    • Submitted via mobile

    my truck my trailer was stolen and they didn't have no remorse And just told me that they didn't have no security and no cameras

    Stayed in June 2022

Showing 1 – 25

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