500 South Main Street, Salt Lake City, UT 84101, United States
#22 of 66 hotels in Salt Lake City
Guests' ChoiceBased on 2238 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
9.0
Facilities
8.5
Staff
8.8
Value for money
8.0
Free WiFi
8.1
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End of dialog contentReviewed: 10 May 2024
Tonytraba
El SalvadorHad asked for my room with a view of the city and they gave me a room in the parking lot In addition to the fact that the heating does not working well, we were cold for a while. They overcharged me from $160, I was expecting to pay to $ 203
The location is excellent The cafe has excellent service
Stayed in May 2024
Reviewed: 2 May 2024
Jessica
United StatesClean, comfortable, great location, great value
Stayed in April 2024
Reviewed: 26 April 2024
Shep
United StatesFirst and foremost of my complaints is they charge you to park there. Like you have a choice if you are staying there. on that alone I wont be back.
This is a clean well maintained modern facility. The rooms particularly the garden rooms are very comfortable.
Stayed in April 2024
Reviewed: 1 April 2024
Amanda
United StatesN/a
Everything
Stayed in March 2024
Reviewed: 28 March 2024
Bob
United StatesNo refrigerator in room. Limited coffee in room. No free coffee in lobby area.
Great location beautiful facility
Stayed in March 2024
Reviewed: 25 March 2024
Diana
United StatesThe location and the amenities, it is a pretty hotel
Stayed in March 2024
Reviewed: 18 March 2024
Allen
United StatesNA
Friendly and helpful staff
Stayed in February 2024
Reviewed: 14 March 2024
Deborah
United StatesThe showers and bathroom facilites at the pool are dramatically undersized. They have hundreds of rooms in the hotel, an indoor/outdoor pool and there are only two showers and two changing rooms. This seems undersized. The changing room for the women is within view of the doorway to the changing room which is across from the fitness room and the televisions where people seem to gather to catch up on scores, games, etc. This is very awkward given that there are only two enclosed changing rooms so if you wanted to change in the open space, you would be visible for anyone walking by who looked in the mirror. Strangely inappropriate design for such a busy, family oriented hotel space.
Our room was well-appointed but the heat was not working well. After trying to turn the temperature down, we realized the only way to stop the constant warm air blowing at full power was to turn the system off completely. This was dispappointing but we did not take the time to call maintenance. I let the front desk person know of the problem at checkout.
Stayed in March 2024
Reviewed: 10 March 2024
Rebecca
United StatesHousekeeping didn’t replenish toiletries every day. Had to ask for more towels. Pool was ok. Attendant was not friendly at all.
Lovely property. Coffee Shop breakfast was great.
Stayed in March 2024
Reviewed: 9 March 2024
Jess
United StatesParking
Pool
Stayed in February 2024
Reviewed: 8 March 2024
Nancy
United StatesThere weren't many food choices especially for someone on a diet. Tile floors in the bathroom were really cold on bare feet. We were in the older section of the hotel and the day we arrived the front desk person sent us to the far end of our bldg where we had to haul our suitcases up a flight of stairs. The next day we discovered an elevator at the other end. Both ends were equal distance from our room and we are in our late 70's so the elevator would have been really helpful.
The room was spacious and homey. We also really liked the large shower and the double sinks in the bathroom.
Stayed in March 2024
Reviewed: 3 March 2024
Decavitch
United StatesNothing really
Clean, beautiful lobby shopping and breakfast
Stayed in March 2024
Reviewed: 28 February 2024
Sam
United StatesWe would rather have the TV in front of the bed.
The breakfast was so good! Prompt and so delicious. Hot! We li e to order room service for breakfast!
Stayed in February 2024
Reviewed: 22 February 2024
Jerry
United StatesWell in the the bathroom of my room shower curtain didn't work right and the toilet kept running off and on every time you flushed it I've had open up the lid adjusted
It was nice and clean good location food was great
Stayed in February 2024
Reviewed: 19 February 2024
Christopher
United StatesNo continental breakfast or parking discounts
The room was cozy and warm
Stayed in February 2024
Reviewed: 9 February 2024
Ann
United StatesThe food and the quality of the food. We all feel they should return back to a nicer dining a la carte menu during the week in the H Dining Room instead of a big buffet every day - go back to the way it used to be. The dining room used to have more quality entrees.
The staff and service, especially Heather and Joe at the front desk. Also, the rooms are spacious, nicely decorated, and clean. Wonderful ambiance at the hotel
Stayed in February 2024
Reviewed: 8 February 2024
Griffin
United StatesWalls are thin. We could hear the elevator ding and the morning alarm in the room next door. The alarm was left on and the room vacant so it beeped for almost 5 minutes at 6 am.
The amenities and location were great. The size of the rooms was super nice.
Stayed in February 2024
Reviewed: 4 February 2024
Yvonne
United StatesI’ve stayed here before and had a good quiet room in the courtyard area. This time they put me in an outer room and the road traffic was horrible. Very loud and noisy. The one entry door to the building they told me to go to at the reception didn’t work so I had to walk all the way to the other door to get in. The room was decent and clean but the electrical plug in the bathroom didn’t work either so I had to do my hair in the coffee area. I’m not sure if I’ll try them again.
The main hotel is gorgeous and the staff is friendly. I like that my car is secure in their little compound.
Stayed in January 2024
Reviewed: 29 January 2024
Jason
United StatesHouse cleaning walked into our room while we’re were there 2 separate times unannounced. They did a quiet knock and 2 seconds later just let themselves in. The invasion of privacy is really odd and could have been a bigger problem had they caught us changing. This issue really should be addressed.
We love this hotel. It’s a beautiful property and always a fun stay.
Stayed in January 2024
Reviewed: 25 January 2024
Ewen
AustraliaIt's odd that glasses are not provided in the bathrooms. That seems to be the thing in the USA. The only cup I had was a paper coffee cup that came with drip filter coffee machine.
My room was in the tower section of the hotel and it was fantastic. One of the best hotels I've stayed in the USA. Really big room and even a desk to work on. Fantastic.
Stayed in December 2023
Reviewed: 22 January 2024
Sherry
United StatesThe noise The heater made
Stayed in December 2023
Reviewed: 20 January 2024
William
United Statesnothing
the room was beautiful
Stayed in December 2023
Reviewed: 20 January 2024
Randii
United StatesThe lady that takes care of the pool area is always so grumpy. Other than that though everyone is always usually very sweet and kind.
The location was awesome! The room was big and clean. We loved the convenience of everything. It was great!
Stayed in December 2023
Reviewed: 16 January 2024
Gibson
United StatesA microwave would have been nice. Had to pay for parking. Restaurants were nice but expensive.
The room was nice. Everything was clean. Bed was comfortable.
Stayed in December 2023
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