540 Park Avenue, Upper East Side, New York, NY 10065, United States
#416 of 416 hotels in New York
Guests' ChoiceBased on 181 hotel reviews
8.6Cleanliness
8.9
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
9.1
Value for money
7.8
Free WiFi
8.9
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End of dialog contentReviewed: 22 April 2024
Tarpley
United StatesNo ability to make coffee in a glass mug in my room . I do not want to get dressed and take an elevator to get my morning coffee in a paper cup.
Location
Stayed in April 2024
Reviewed: 7 April 2024
Wissot
United StatesNeeded a separate walk-in shower and a soaking tub that stood alone
The size of my room was lovely.
Stayed in April 2024
Reviewed: 18 February 2024
Sebastian
United StatesStaff at the concierge definitely not happy to help, especially one guy who was content with saying no, packages were there, he just wanted to be tipped ahead. Hotels in this category should be more careful about the staff that deals with guests.
Restaurant below is a bit crowded but good.
Stayed in February 2024
Reviewed: 8 February 2024
Day
United StatesDid not have any complaints at all.
Early Check-in, Late Check-out, friendly, accommodating staff. Very positive experience and we have stay here before.
Stayed in February 2024
Reviewed: 5 January 2024
Kenneth
United StatesNo coffee maker in room. No magazines or entertainment facilities. Thin walls permit noise.
Location
Stayed in December 2023
Reviewed: 1 January 2024
Barbara
United StatesThis was the 3rd time I’ve stayed with you. I feel so at home there. Your staff is exceptional——from the doorman to the concierge to housekeeping! I loved being on the 20th floor with a wonderful view of the City. I will be back again——same time next year! Happy New Year to all, Barbara
Stayed in December 2023
Reviewed: 20 December 2023
James
United StatesThe bathroom has too few hooks for hanging towels and washcloths
Fabulous staff
Stayed in December 2023
Reviewed: 4 December 2023
Christopher
United Statesn/a
Our favorite hotel in NYC.
Stayed in November 2023
Reviewed: 16 November 2023
Evelyne
Switzerlandlate check-in :) cause I cannot wait to get into the room
Location, staff, tidiness, gym, bar
Stayed in November 2023
Reviewed: 9 September 2023
Cheryl
United StatesStaff is always so helpful. Robert have great recommendations for dinner
Stayed in September 2023
Reviewed: 4 September 2023
Wimbish
United StatesLoved our two bedroom suite.
Stayed in September 2023
Reviewed: 31 August 2023
Rob
United StatesBreakfast was good/location was important/visit for medical purposes at nearby hospital. Discount given, which was helpful.
Stayed in August 2023
Reviewed: 21 August 2023
Natalia
ArgentinaDidn’t replenish the bottles of water
Location. Spacious room. Nice bathroom.
Stayed in August 2023
Reviewed: 19 August 2023
Robert
United StatesA+
Stayed in August 2023
Reviewed: 14 May 2023
Michelle
United Statesrooms are a bit dated
location and the entire staff
Stayed in May 2023
Reviewed: 14 May 2023
Cindy
United StatesThe hotel's location was perfect, offering easy access to popular attractions and a variety of dining options. Additionally, the complimentary breakfast provided a wide range of delicious options to suit every taste.
Stayed in May 2023
Reviewed: 12 May 2023
Victoria
United StatesNothing.
I was disappointed with my stay at Hotel. The rooms were not well-maintained, and cleanliness was an issue. The staff was unhelpful and lacked professionalism. The location was also inconvenient, far from the main areas of the city. I would not recommend Hotel for a pleasant stay.
Stayed in May 2023
Reviewed: 12 May 2023
Victoria
United StatesNothing.
I had an amazing experience at Hotel. The staff was friendly and attentive, and the rooms were spacious and clean. The hotel's location was convenient, with easy access to popular attractions. The amenities were top-notch, including a fantastic pool and fitness center. I highly recommend Hotel for a comfortable and enjoyable stay.
Stayed in May 2023
Reviewed: 11 May 2023
Jerry
United Statesnice view
Stayed in May 2023
Reviewed: 10 May 2023
Sarah
United StatesThe hotel's location was also a major plus, as it was conveniently located within walking distance of several popular attractions and restaurants.
Stayed in May 2023
Reviewed: 10 May 2023
Sarah
United StatesThe room was equally impressive, with a comfortable king-size bed, high-quality linens, and plenty of space to move around. The bathroom was spotless, with fluffy towels and premium toiletries that added an extra touch of luxury.
Stayed in May 2023
Reviewed: 8 May 2023
Elizabeth
United StatesExpensive but that’s New York!
The room was very big and perfect for our family with young children.
Stayed in May 2023
Reviewed: 7 May 2023
Cassie
United StatesNo microwave
Very close to Broadway less than a mile. Close to Madison Avenue for high end shopping. Felt very safe. Located on Park Ave. Happy hour daily. Room service and concierge. Snacks in the room and a mini bar. The bellman were great especially Isaac. All of the staff is helpful. Concierge assisted in booking a ticket for 911 Memorial and printed it for me.
Stayed in May 2023
Reviewed: 10 April 2023
Hubicki
United StatesNothing it was amazing stay.
Location was perfect especially for first time visitors to NYC. Near Central Park, 5th Ave strip, Subway lines and in center of everything for car/cab rides. It was also a very nice breakfast for the restaurant. Everyone was super friendly and accommodating with questions. Super clean.
Stayed in April 2023
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