It’s a beautiful hotel! We got married here!

Stayed in May 2024

I wish I could afford it more often!

I had a wonderful stay! The beds and the soundproof room were addictive ❤️

Stayed in April 2024

Room was great, beautiful hotel, enjoyed the rooftop bar several times, and the location and view were exceptional (well, the river view was wonderful, the Trump sign not so much)

Stayed in April 2024

Location and view

Stayed in April 2024

The breakfast was awful. You need a coupon (I had prepaid). And the desk may forget to give it. They have two coupons one for $18 and one for $20. Then it's a third party -- a lovely little restaurant on the ground floor. Great menu. They insisted I sit right next to other people (ie, they were very conscious of mot losing settings and were not going to "waste" a table on me, so I got the bench + a teensy table) The staff was miserable; coffee gets poured before you see the price (with tax $5), and the coupon buys NOTHING. Unless you want to add $$. But I prepaid for breakfast! The waiter refused to help me figure out the "real" price of items (with taxes) because I did not want to pay extra. He kept on trying to push the fruit cup.... Then I had to beg for refills, although everyone around me was getting refills (and for $5, the coffee was not worth it.) I ended up with eggs and toast, which were not what I wanted (two side dishes totaling $12), and they still got a deal because I couldn't maximize my remaining $15 (the balance to use after coffee). When I said something at checkout, the reception was not unaware of the issue. The

The spa was lovely -- though you have to prepay, and watch out they add a 20% service charge. They did tell me they had done it and were very gracious about removing it. I then paid the treaters (massage, facial etc.,) directly.

Stayed in April 2024

Perfect stay and luxurious room! very quite as well with a great window view of the city scape. Staff was very friendly and accommodating.

Stayed in April 2024

it was a bit expensive but that is to be expected in downtown chicago

the elegance of the hotel made me very comfortable

Stayed in February 2024

Water in the room is paid. Bar on top is a loud place only for young people. Lobby is on the 2d floor. Lobby bar is not inviting.

Room was spacious, bed, bedsheets high quality, well designed. Location is great, you are on Magnificent Mile at the river! Opt for a river view room even it is more expensive. No breakfast. They give you vouchers for $20 for the first floor restaurant.

Stayed in January 2024

Located close to shopping, restaurants and park. The views from the room were beautiful. Staff was accommodating and friendly. Three great restaurants there at the hotel. The spa was amazing.

Stayed in February 2024

They could have told me the price of the valet parking ahead of time. Seventy five dollars is kind of price

The view was beautiful

Stayed in March 2024

No complaints

Great customer service; everyone was very helpful; spacious rooms

Stayed in February 2024

The only thing I did not like was that there was not a microwave in the room to heat up leftovers.

I loved the view and the cleanliness of the hotel. The room was very comfortable and relaxing.

Stayed in February 2024

Staff could be more attentive. The bartenders at the 21 st floor could do a better job with the clients. Bar was wet all over the place, not cleaned up. Bartenders in the bar at the lobby took forever to notice we were seated and needed help. Didn’t bring the menu, we had to go get it and they did not do their rounds.

Location, the view, the quiet room

Stayed in February 2024

I spent 600 for a room for 2 days and they took my 200 dollar deposit because I left some balloons in the room.

Stayed in January 2024

Hotel location was great, along with the rooftop bar the view was just beautiful the staff were all very nice and the hotel room was great nice and clean.

Stayed in January 2024

Because of the wheater the rooftop service was closed

Room view to the river!

Stayed in February 2024

There was nothing to fault - everything was perfect.

Location, service, food, comfort all excellent and we were made to feel welcome and valued. The customer service was perfect and our welcome to the hotel from the doorman/concierge was so genuine and friendly - it really made our day! Highly recommend the hotel. Would stay there again on the basis of all the service we received.

Stayed in February 2024

A little pricey, but it matched the service

The customer service

Stayed in February 2024

The view of the Trump sign across the river.

Beautiful and comfortable. The rooftop bar is awesome.

Stayed in February 2024

Had to pay extra $30 for a room with a view

Water and city views, roof top

Stayed in January 2024

Nothing!

Everything!

Stayed in January 2024

$20 per day voucher for breakfast per person rather than breakfast provided as stipulated as $20 was not enough to cover the breakfast each day.

Greta location, very comfortable rooms, excellent property

Stayed in January 2024

We had a wonderful visit and the staff was great!

Stayed in January 2024

Wonderful location on the Chicago River at Wacker at Michigan Ave. Easy walk to many local attractions, restaurants, and food. The staff was excellent and provided complimentary upgrade to room with a city view.

Stayed in January 2024