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  5. Reviews of Colonial Pool & Spa Motel

Reviews of Colonial Pool & Spa Motel 2 stars

802 East Pacific Coast Highway, Long Beach, CA 90806, United States

Review score

Based on 46 hotel reviews

2.7

Score breakdown

  • Cleanliness

    3.8

  • Comfort

    3.5

  • Location

    4.2

  • Facilities

    3.5

  • Staff

    4.8

  • Value for money

    3.8

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Showing 1 – 25

  • Reviewed: 18 February 2024

    4.0
    Just ok
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    But water was cold and it smelt strong cigarettes smell. Heat did not work and guy yelling in parking lot!

    It was a friendly staff room was better then the one we originally got !

    Stayed in February 2024

  • Reviewed: 30 July 2023

    3.0
    not what the pictures showed on website.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    the room and surrounding inside and out

    never was told or shown leaving that morning.

    Stayed in July 2023

  • Reviewed: 5 June 2023

    2.0
    would never come back
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    the property itself is horrible. I had men proposition me to be a 304. as well as having 304s trying to fight me. I booked based off the picture on booking.com. but everything was a lie. I feel I was catfished. there were roaches and bugs in the room

    nothing

    Stayed in June 2023

  • Reviewed: 23 May 2023

    4.0
    be more careful with the cleaning
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    everything in the was really dirty and old… also it if NOT a family stay hotel

    it has a good location

    Stayed in May 2023

  • Reviewed: 30 April 2023

    2.0
    Room 157 is a dope house. It’s a homeless motel.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    everything. the environment, the tenants, there was mattresses sitting outside my room, the furniture looked like they found it in an alley.

    nothing

    Stayed in April 2023

  • Reviewed: 11 April 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    There was no breakfast, no pool, no laundry, and the “spa” tub in the room had a gaping hole that allowed us to look outside to the parking lot. Not good! At checkout I was harassed for 45 minutes by the staff

    Stayed in April 2023

  • Reviewed: 21 February 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The cleanliness of the room and roaches

    Friendly staff and close to downtown Long Beach

    Stayed in February 2023

  • Reviewed: 18 July 2021

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Room had a really strong smell of cigarettes, it was unbearable. I do not recommend if you have asthma

    Price was really good , friendly staff

    Stayed in July 2021

  • Reviewed: 9 March 2024

    1.0
    DIRTY ROOMS AND RUDE PEOPLE
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    VERY DIRTY

    There is nothing to like at this place. They need to be reported to Better Business Bureau for very poor customer service and unsanitary accommodation.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    1.0
    Absolutely terrible
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Rooms filthy, blood on floor, walls ànd sheets. Room was not fully cleaned from last tenant. Toilet was dirty bathtub still had used soap. Sheets filled with burn holes. Lady who checked me in was rude. Pushed dresser up against door cause lock to room was damaged. Someone did just walk into our room.

    Nothing

    Stayed in February 2024

  • Reviewed: 2 February 2024

    1.0
    never ever again
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night

    I didn't even end up staying the night, just took the loss in $$. Awful experience all the way around.

    nothing, whole experience was awful

    Stayed in January 2024

  • Reviewed: 31 January 2024

    1.0
    Very poor
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Bad service. Has many bugs and insects. No outlet covers. Toilet need to be change.

    Stayed in January 2024

  • Reviewed: 23 January 2024

    1.0
    Didn’t we left after 10 minutes
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    Everything

    Not fot for use disgusting druggies begging for money n cigarettes upon arrival.. felt very unsafe..used internet to book another hotel.. i was refunded some of my money charged for 1 night should be full refund and im shocked this place is on your platform

    Stayed in December 2023

  • Reviewed: 19 October 2023

    1.0
    Bed bugs, disgusting, trash everywhere, improper ventilation, moldy air conditioners.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    We pulled up to find all of the beds and furniture stacked in the parking lot. Sure seems like bed bugs to me! And the room they tried to give us reeked of cigarettes. As did the other 2 they showed us. The staff were scrambling and pouring bleach into mop buckets and quickly mopping all of the rooms. More people were scrambling to install portable air conditioner units. We left, and asked for a refund, which we are waiting for from Booking.com.

    Nothing. The office reeked of bleach with all the windows closed.

    Stayed in October 2023

  • Reviewed: 9 October 2023

    1.0
    I will never do it again at this motel and would tell everyone about how horrible our experience was
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    Everything from old dirty beds in the middle of the parking lot to homeless people walking around inside the motel.

    There was no breakfast served an property was a complete horrible site to see.

    Stayed in October 2023

  • Reviewed: 27 September 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Beds are full size not so great for tall kids but never the less we made it work

    Big space in family room.

    Stayed in July 2023

  • Reviewed: 25 September 2023

    1.0
    Don't Stay Here
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Roaches!!!! Homeless!!! Police!!!! Our stay was horrible...let's start with everytime we pulled in we were greated by a new LAPD officer as something was always happening. Didn't feel safe to stay here with our children at all. The cocraches are bigger than footballs!!! Holes in the walls, the sink leaked, dead roaches in the mini fridge, broken AC units, hotub is NEVER open, beds didn't fit the frames. We booked 2 rooms and the only difference was the size of the roaches. 1 room had bigger roaches than the other. The front desk had no problem refreshing our room keys everyday but it was an inconvenience to have to go the office just to go in our room because the keys needed reactivation every 24hrs.

    The location is close to shopping and the pier. However we will NEVER Stay here again.

    Stayed in September 2023

  • Reviewed: 6 September 2023

    1.0
    Very poor
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 5 nights
    • Submitted via mobile

    Everything was really bad the mattresses were stained and old and they had bed bugs I have bites all over my legs and they only wanted to clean the room one time in the five days me and my family stayed there

    Nothing

    Stayed in September 2023

  • Reviewed: 4 September 2023

    7.0
    We only stayed there to sleep so it wasn’t much of a big deal they offered what we needed to make our stay comfy
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    The rooms were definitely outdated and can use some new curtains and linens , also a tv would have came in very handy as there or porn channels and not good if you have children looking for something to watch.

    The location being in my hometown, the staff was very friendly and helpful

    Stayed in September 2023

  • Reviewed: 21 August 2023

    1.0
    Workers Sexual harassment/ Non working cameras/ bed bugs/roaches..
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    One of the worst most dirtiest properties I have ever stayed in. The workers looked through my window while I was naked. I am pregnant and was hit with the front door by the owner.. and was told “ be quiet you’re losing me business “

    Checking out

    Stayed in July 2023

  • Reviewed: 16 August 2023

    1.0
    Just don't book here if you have kids with you
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    We stayed for one night. Someone came knocking on every single door of the hotel loud like the police, one woman came out of her room and confronted the person knocking and a fight broke out! Escorts were coming in and out of this place. The area is horrendous and the staff are a joke.

    Stayed in August 2023

  • Reviewed: 15 August 2023

    5.0
    Passable
    • Family with young children
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    In one of my room there was a hole in the wall and on one bed the bedding had cigarette burns and there was glass in the jacuzzi.

    I liked the location.

    Stayed in August 2023

  • Reviewed: 23 July 2023

    1.0
    Worst stay in the world.
    • Business trip
    • Family with young children
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    It was filthy. The floors made my feet black. The room reaked of cigarette smoke and I requested a non smoking room due to allergies. The comforter was covered in cigarette burn holes. One of their TV channels was a lady filming other ladies who she asked what the ladies were interested in, then filmed them having sex

    Stayed in July 2023

  • Reviewed: 17 July 2023

    1.0
    Awful and I wish I could get a refund
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    It was roach infested, dirty, it smelled like feces, AC unit was leaking from wall to wall. Sink wasn’t clean, looked as if vomit chunks were left near sink handles. Bathroom wasn’t clean whatsoever

    Nothing it was disgusting

    Stayed in July 2023

  • Reviewed: 3 July 2023

    1.0
    They should plow this place down
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Everything this was the worst motel ever. Truly awful

    This was the worst hotel I ever stayed in. Getto all the was. Porn running on the tv in the rooms. Staff was knocking on the door at 9am to get us to leave when the had a 11am check out. Long term stays living in the hotel. Truly disgusting. Garage all over the grounds

    Stayed in July 2023

Showing 1 – 25

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