2515 19th Street, Lubbock, TX 79410, United States
#69 of 69 hotels in Lubbock
Guests' ChoiceBased on 248 hotel reviews
7.5Cleanliness
7.8
Comfort
7.9
Location
8.9
Facilities
7.6
Staff
8.6
Value for money
7.6
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 March 2024
Jenny
United StatesWe had a couple incidents, we checked in about 3:30 went out came back at 9:30 someone was in our room,clerk had made a mistake typing in numbers we were moved to another room and when my husband went out in the morning he couldn't get back in the lock was broke, so just a few hiccups but otherwise it was ok
The room was nice and the bed was comfy
Stayed in March 2024
Reviewed: 7 September 2023
Tommy
United StatesNo water bottle in the room. Should be a minimum of two.
Location.
Stayed in September 2023
Reviewed: 23 August 2023
Rodriguez
United StatesTub needed update
Yes
Stayed in August 2023
Reviewed: 15 August 2023
Miranda
United StatesShower in our room was dirty and hair all over the walls. Ac unit in the bedroom did not work.
Very convenient location for what we were there for. Nice Amenities
Stayed in August 2023
Reviewed: 25 July 2023
Cassie
United StatesPool was green wasnt able to swim. Pull out bed didnt have sheets i called for some and they said they will bring them right up and never did
Breakfast was good
Stayed in July 2023
Reviewed: 25 June 2023
Jimmie
United StatesRoom and building deodorants were unpleasant.
I liked that the hotel was easy to access.
Stayed in June 2023
Reviewed: 5 June 2023
Sonia
United StatesThat the hot tub was full of leaves and dirt
The complimentary food in the afternoons
Stayed in June 2023
Reviewed: 30 May 2023
Julia
United StatesPull out sofa for our 19 year old 150lb son was cheesy. We ended up calling to swap it out and the one they brought was just as bad, so we piled it on top and he slept on both.
Location was the best for our purposes of attending Red Raider orientation
Stayed in May 2023
Reviewed: 14 April 2023
Basil
United StatesThe carpet had a little of a odor.
The spacious room.
Stayed in April 2023
Reviewed: 24 March 2023
Oscar
United StatesThe hotel was nice but it looked nicer in the pictures
I liked the full breakfast and proximity to stores and restaurants
Stayed in March 2023
Reviewed: 13 March 2023
Lucero
United Statesa little out dated
clean and comfortable
Stayed in March 2023
Reviewed: 9 March 2023
Jackie
United StatesThe bathroom needs more attention when being cleaned. The baseboards were extremely dusty, the curtain was very dirty and visibly brown on the bottom of the white curtain. I did not enjoy my shower for this reason. Also the small ottomans in the living area had hand prints and smudges from previous quests and didn’t look to have been wiped clean by staff. Other than that everything else appeared cleaned and attended to. Staff was pleasant.
Stayed in March 2023
Reviewed: 28 February 2023
Jeffrey
United StatesA lot of small things like the A/C was coming off the wall and left a hole to the outside. The door to the circuit box was hanging off because the electrical tape used to keep it closed was no longer working. Hair found in shower. Light over sink in bathroom did not work.
Stayed in February 2023
Reviewed: 4 February 2023
Evelyne
United StatesNo doggie poop bags in any of the dispensers. no paper towels. No mention of road construction all along the front of the hotel.
Good. Omelets were very dry.
Stayed in February 2023
Reviewed: 19 December 2022
Carlos
United StatesNeeded more warm items
Breakfast was acceptable but not outstanding
Stayed in December 2022
Reviewed: 19 December 2022
Debra
United StatesThe construction going on outside the facility and no alternative entrance.
The convenience to Texas Tech.
Stayed in December 2022
Reviewed: 12 September 2022
Laureen
United Statesold A/C unit in room, didn’t work properly
location and kitchen available
Stayed in September 2022
Reviewed: 12 September 2022
Rhonda
United StatesA.C. in the hallway on the 3rd floor seemed to be off / broken. The hallway was uncomfortably warm.
Close proximity to Texas Tech. Prices weren't crazy high. Breakfast options are great. Rooms are spacious. Small in room kitchen is very convenient.
Stayed in August 2022
Reviewed: 23 August 2022
Donniella
United Statesour first room was not clean and our second room air conditioner and bathroom fan didn’t work the sofa bed needs a new mattress
very friendly staff
Stayed in August 2022
Reviewed: 23 August 2022
Amy
United StatesToilet was broken, hair stopped up bathtub
Bed, breakfast
Stayed in August 2022
Reviewed: 22 August 2022
Kyle
United StatesThe can lights were not working. There was an outlet that my daughter plugged her phone charger into and it fell out. There was another outlet that did not work at all. There was grout missing in the shower. The bathroom door hinge screws were loose so the door was rubbing when it closed. There was mold down on the wall by the tub. I am a contractor by trade and if i owned a hotel i would periodically stay in each room to make sure everything was how i would have it in my own home. People deserve attention. The pool was greenish clear and the hot tub had dirt on the bottom and half the jets didnt work.
Brekfast was good and it was different both days. Not like other hotels where its the same everyday. But i was hoping for biscuits and gravy maybe next time.
Stayed in August 2022
Reviewed: 19 August 2022
Christine
United StatesThe vanity lights by the closet were not bright.
The location is great in proximity of TTU.
Stayed in August 2022
Reviewed: 8 August 2022
Ricke
United StatesOur room was not cleaned on Saturday.
Breakfast was very good both mornings. Hotel location was good, city construction not good. Our room was nice. We did not have service on to clean the room on Saturday. I was able to get clean at the front desk.
Stayed in August 2022
Reviewed: 7 August 2022
Tricia
United StatesWe were upset the pool was not cleaned for us to use.
Stayed in August 2022
Nicosia, Cyprus
Cannes, France
Woburn, UK
Toroni, Greece
Palenque, Mexico
Ennis, Ireland
Limassol, Cyprus
Charco del Palo, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content