when I arrived the front desk did not know what to do with my reservation, they blamed Vacasa and kept me waiting for 2 hours. Andrea was not helpful, but then her manager was attentive and solved the issue. units are private, but I thought Westing was managing my reservation as I booked the hotel with the name Westin. after almost half and a day traveling, this misunderstanding felt so wrong.

the amenities

Stayed in November 2022

I didn't like that for the 5 days we were there house keeping ran out if toilet paper. Fridge didn't work toaster didn't work.

I like that it had nice views, spa was relaxing and room decent size for my husband and I.

Stayed in July 2022

No response at all from hosting agent

Got it from hotel front desk.

Stayed in March 2022

I was charged twice for the same resort fees, once by booking.com and once by the resort. Booking.com blames Vacasa, Vacasa blames Westin, Westin blames booking.com, round and round in an endless circle where no one takes responsibility. Not fun! On arrival, the room had not been cleaned, the drapes were falling down, the kitchen faucet was nearly falling off, the beds were very uncomfortable, the view was of a construction site ... not as described, would not trust booking.com or vacasa to resolve your situation if something similar happens (I've given them a couple weeks to reply before writing this review but haven't heard anything back). I can try to change the review if they're able to offer some resolution. I'm not a review person but this is quite frustrating! The Westin itself is quite nice and the amenities of the hotel are good, I would just advise caveat emptor dealing with booking.com and vacasa on these things.

Stayed in January 2023

See above regarding Vacasa.

This was an owner's unit reserved through Vacasa. The unit (a studio) did not match the online description (one bedroom unit). The fridge had not been cleaned out. There was no coffee or tea provided. There were no hand towels, no kitchen tea towels. It was advertised as a mountain view and its only view was of the construction site just east of the Westin. Strongly recommend staying away from Vacasa -- who also kept sending (and continues to send) automatically generated email messages saying that our credit card had been denied -- which it never was.

Stayed in July 2022

This was advertised as an apartment but it is only a small hotel room. There is NO free parking and you have to pay extra to Weston that was undisclosed.

The location is superb.

Stayed in May 2022

my booking was manged by a separate company and they were terrible, given us a smaller room then quoted and could not get hold of anyone in there office, next time I book directly with the hotel (there staff was great) but avoid non direct booking with Vacasa Mangement

great place to stay

Stayed in April 2022

No breakfast provided, no coffee provided even though there’s a small hotel coffee maker, lots of hidden fees like parking and resort fees

Breakfast was not provided but there is a Starbucks off the lobby.

Stayed in March 2022

We've stayed at Vacasa-managed properties in the past, but this will be the last time. We booked this property thru Booking.com, and during the checkout process, the price was marked "the final price shown is the amount you'll pay to the property." But after payment, Vacasa disclosed additional fees: $45/night for valet parking, $35/night resort fee and a separate $50 "booking fee." There is no free parking with this property, despite Vacasa's claims otherwise. After two 30-minute calls and a series of emails, Vacasa finally refunded me for these undisclosed fees. While en route to the property, I received a text message that a technician would be coming to the room "early the next morning" to repair the fireplace. I responded several times (via voice-dictated text message) asking Vacasa to call me instead of texting (because I was driving), so that we could better understand the timing of the technician's arrival and thus plan around it. Vacasa never called me -- and the technician never came during our two-night stay. Vacasa demonstrated serious mismanagement and communication failures for this booking. Fortunately, the property itself is amazing, so our actual stay was absolutely enjoyable.

The room is clean, comfortable and thoughtfully laid out. And if you're skiing, you'll be spoiled by the ski valet and gondola mere steps from the hotel. Three hot tubs overlooking Eagle River were a treat after a day of skiing. If you decide to book and stay in this property, you'll absolutely love it. Just be sure you're going in with both eyes open in terms of the hidden fees.

Stayed in March 2022

Did not know of Parking fee after being told parking was included. Not told about resort fee Hotel key card had to be replaced three times

Na

Stayed in August 2021

the fire place in our unit didn’t work. The bath room was a bit dirty with hairs around bath tub. And there didn’t seem to be a vent fan in the bath room working.

excellent facilities. I especially liked the three hot tubs.

Stayed in February 2022

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Stayed in January 2023

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Stayed in October 2022

There are no comments available for this review

Stayed in July 2023