803 E Parkway, Gatlinburg, 37738, United States
Based on 88 hotel reviews
8.6Cleanliness
9.4
Comfort
9.2
Location
9.0
Facilities
9.1
Staff
9.1
Value for money
8.9
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End of dialog contentReviewed: 29 May 2024
Brayden
AustraliaOnly minor fault was that when we checked in, we had the tiniest amount of toilet paper on the holder and had not been given anymore despite staying for 2 nights - front desk quickly rectified this for us when we went downstairs to ask for some extras. Weren't provided any hand soap though which was a bit of a pain but lucky we had spares on us so wasn't too major of an issue
We absolutely loved the location of this property, super close to downtown Gatlinburg and an easy (and free) trolley ride there and back running until midnight. The room was a very decent size, was lovely having a couch in there also! Loved having a walk in shower and the pool was lovely with glass windows looking out to the forest, made for a lovely afternoon to cool down after walking around Gatlinburg! Staff were very lovely and helpful during our stay and free parking is always a bonus! Loved that they had a functioning laundry onsite also which came in handy for us.
Stayed in May 2024
Reviewed: 28 May 2024
Christopher
United StatesI can’t think of much except waffle maker was broken
Loved it big room nice kitchen staff was awesome great place
Stayed in May 2024
Reviewed: 28 May 2024
Betty
United StatesThe location, the cleanliness, the staff
Stayed in May 2024
Reviewed: 28 May 2024
Darlene
United StatesOur room was clean , spacious and comfortable. Shower was good.
Stayed in May 2024
Reviewed: 28 May 2024
Vineeth
United StatesLocation and room size
Stayed in May 2024
Reviewed: 28 May 2024
Sandra
United StatesMore of a variety choices for breakfast and adding fresh fruit!!!
Stayed in May 2024
Reviewed: 27 May 2024
Virginia
United StatesThe house keeping didn’t clean the room until it was time to checkout
The breakfast was very good and I got full.
Stayed in May 2024
Reviewed: 27 May 2024
Frank
United StatesThe bathroom in the lobby could've been cleaned and paper towels were out.
The front desk staff were terrific! Room was clean! Beds were comfortable.
Stayed in May 2024
Reviewed: 27 May 2024
Cherry
United StatesMy TV didn't work
Comfy beds
Stayed in May 2024
Reviewed: 27 May 2024
Chloe
United Statesthe bed sucked
It was pretty
Stayed in May 2024
Reviewed: 20 May 2024
Transou
United StatesGuests above my room were jumping, thumping and a little rowdy, had to call front desk from my personal phone, (room phone was not working) they addressed and settled the noise above my room immediately!
No breakfast available during our stay. Guest should be warned about possibility of bears roaming the area. We went outside to get in our car and there was a bear! ALL STAFF WERE EXCELLENT!!!!
Stayed in May 2024
Reviewed: 20 May 2024
Mariela
United StatesEverything is close by
Very clean
Stayed in May 2024
Reviewed: 13 May 2024
Clarissa
United StatesN/A
Staff was friendly, everything about it was good
Stayed in May 2024
Reviewed: 13 May 2024
Jessica
United StatesPrice
The gentleman at the front desk was super sweet and helpful! He let me check in early because my daughter had a basketball tournament. The room was very clean.
Stayed in May 2024
Reviewed: 13 May 2024
Paige
United StatesThe breakfast could have been better.
The hotel room was spacious and comfortable. The staff was very friendly. The hotel was very clean. It was a wonderful stay. It was a good price for being downtown gatlinburg.
Stayed in May 2024
Reviewed: 6 May 2024
Mcintosh
United StatesPillows are too soft
Stayed in May 2024
Reviewed: 6 May 2024
Bob
United StatesTv was not plugged in. Dishwasher had to be reset. It was constantly beeping. The above was completed by us.
Stayed in May 2024
Reviewed: 6 May 2024
Vinnie
United Statesjust kinda difficult getting to the parking lot you could miss it from highway one of the entrances was assessable
friendly, courteous staff that help in every way that you could expect great breakfast
Stayed in May 2024
Reviewed: 6 May 2024
Jason
United StatesNightstand on both sides of the bed
Stayed in May 2024
Reviewed: 29 March 2024
Hayes
United StatesFailed to tell me no breakfast until after I signed and paid. Wouldn’t have stayed had I known.
Stayed in March 2024
Reviewed: 18 March 2024
Martin
United StatesEveryone was very courteous and helpful. The facility was clean and the beds were comfortable
Stayed in March 2024
Reviewed: 29 February 2024
Rachel
United StatesNot having a drink machine
Stayed in February 2024
Reviewed: 22 February 2024
Larry
United StatesThe breakfast was trash but other than that. Great place to stay.
Property was clean, staff was friendly
Stayed in February 2024
Reviewed: 18 February 2024
Heather
United StatesThe bed was a little firm but I know everybody has different preferences. So not that big of a deal. The entrance is hard to find - we had a hard time figuring out how to get to the hotel it is a little off the road.
The staff was all nice. The room was clean and very roomy. Locations was good too
Stayed in February 2024
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