361 Fountain View Circle, Alcoa, TN 37701, United States
#13 of 19 hotels in Alcoa
Guests' ChoiceBased on 228 hotel reviews
5.7Cleanliness
6.1
Comfort
6.4
Location
8.0
Facilities
6.1
Staff
7.3
Value for money
6.4
Free WiFi
6.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 May 2024
Linda
United StatesA little noisy but it was okay. A couple times going to the elevator there was a smell of marijuana.
Close to places to dine.
Stayed in May 2024
Reviewed: 26 April 2024
Tyrisa
United StatesThe noise from the hallways sounded like someone was standing outside my door. Plus the gaps under the door where too big and allowed extra noise.
The price was great. Loved the fact that it has a full kitchen set up.
Stayed in April 2024
Reviewed: 22 April 2024
Summitt
United StatesAll the dishes in our suite were dirty. Stains on the curtains. Stain on the bed comforter. A noise complaint against us around 4 am when we were asleep. The hateful front desk woman clerk who rolled her eyes at my daughter when she asked for ketchup. Same clerk hateful when couldn't get in gym. ONLY after my daughter called on the gym were we told we had a noise complaint by the same nasty desk lady. We won't be using this hotel for our yearly girls weekend any more. Gone downhill!
Free breakfast. And the gentleman desk clerk. Beds were comfy.
Stayed in April 2024
Reviewed: 20 February 2024
Cali
United StatesIt was kinda expensive and we had to fight to get housekeeping to come by the room.
I liked that the rooms had stoves and dishwashers. I also liked that we could turn the TV toward the couch or the bed.
Stayed in February 2024
Reviewed: 28 December 2023
Brandie
United StatesMold in bathroom under the sink. The door jams were so gross. It needed a deep cleaning and some updating
Stayed in December 2023
Reviewed: 24 September 2023
Heather
United StatesRoom was a little dated. Had to go to desk for coffee and not enough towels
Very friendly staff
Stayed in September 2023
Reviewed: 25 July 2023
Kimberly
United StatesThe couch was dirty, and you could tell that things weren't clean, such as under the garbage can and under couch cushions. Inside the cabinets were dirty and the cabinets were in terrible shape. Also, the bathroom towel rack was lying on the floor. We were from out of state and a different time zone, so breakfast ending at 9 was very early for my kids, and by the time we got there, there were never any muffins or biscuits left amd the coffee was terrible.
Pool, breakfast, and having a kitchen. The beds were also comfortable.
Stayed in July 2023
Reviewed: 20 July 2023
Tim
United StatesBreakfast needs to be better. Scrambled eggs with Polish Sausage & cheese, two mornings straight, and no main dish the third morning. ,
Clean
Stayed in July 2023
Reviewed: 13 July 2023
Eloy
MexicoThe breakfast options was so límited
The beadroom was confortable
Stayed in April 2023
Reviewed: 16 June 2023
Ignacio
United Statesuuhmn how old it look
bathroom was nice
Stayed in June 2023
Reviewed: 17 May 2023
Steven
United KingdomThe hotel was being renovated
The staff were pleasant good location
Stayed in May 2023
Reviewed: 27 January 2023
Cindy
United Statesroaches
convenient
Stayed in January 2023
Reviewed: 9 October 2022
Don
United StatesThe kitchen was missing almost everything, pots, pans, utensils, glasses, soap for dishes, etc. There was paint all over the place, it was clearly in the throes of renovation, but we shouldn't have to walk thru dirty hallways and pick paint spots off the furniture. The couch was so dirty, my wife wouldn't sit on it.
Nice place, or it will be when they finish the renovations.
Stayed in September 2022
Reviewed: 7 October 2022
Christina
United Statesthere was a bad smell in the room, the toilet was very loose and the shower head was coming out of the wall
the staff that worked there were very kind as we were there for a funeral.
Stayed in September 2022
Reviewed: 2 October 2022
Todd
United StatesThe breakfast was not on time at six as told and the eggs were rubbery the biscuits were tough and it seemed like the staff didn’t know how to set it up
Had a good variety of things to have for breakfast
Stayed in October 2022
Reviewed: 8 September 2022
Andrew
United Stateskitchen fold out bed
everything besides not being clean and cockroaches still waiting for the day I left early for the refund
Stayed in September 2022
Reviewed: 28 July 2022
Wendy
United StatesThe bed was hard but everything else was nice
property was being upgraded and was clean
Stayed in July 2022
Reviewed: 11 July 2022
Grizzle
United StatesThe dishes were dirty in the dishwasher and the sink in the suite was clogged but the bathroom sink was good so it all worked out
Location price and staff was friendly and helpful
Stayed in July 2022
Reviewed: 24 June 2022
Robert
United StatesOur sink leaked and no one came to fix it. Looked like it was leaking for a while. There is mold under the sink.
Not much there
Stayed in June 2022
Reviewed: 20 June 2022
Robyn
United StatesThe hallway and carpet needed updated . Looked rough .
Stayed in May 2022
Reviewed: 3 June 2022
Hartney
United StatesThe fact their was a long piece of black hair in my bath tub they did not clean the bathroom at all.
I like the location and the amenities it offers
Stayed in June 2022
Reviewed: 23 December 2021
Helen
United StatesLamp was flickering like crazy, had to go get batteries for remote as it was going out
We love our stays
Stayed in December 2021
Reviewed: 3 December 2021
Michael
United StatesContinental breakfast was supposed to be from 7:00 - 10:00 AM, but most of the mornings there was nothing there, the pans were empty. There were only two mornings we were able to get some breakfast. The hallway carpets needed a serious cleaning or new carpeting put in.
The room was clean when we got there. Most of the staff was very friendly. There was a restaurant within a few minutes walking.
Stayed in December 2021
Reviewed: 28 November 2021
Jennifer
United StatesWhole hotel reaked of smoke. cigarettes in the stairwell. my room only had tiny sqaure pillows. not actual bed pillows
Good location
Stayed in November 2021
Bamberg, Germany
New Delhi, India
Geilo, Norway
Feriole, Italy
Capaci, Italy
Sirolo, Italy
Marʼyanovka, Ukraine
Punta Cana, Dominican Republic
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content