1409 Sutter Street, San Francisco, CA 94109, United States
#20 of 224 hotels in San Francisco
Guests' ChoiceBased on 66 hotel reviews
9.1Cleanliness
9.5
Comfort
9.6
Location
8.9
Facilities
9.1
Staff
9.6
Value for money
8.6
Free WiFi
8.8
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Showing 1 – 25
Reviewed: 24 October 2023
Jialiang
ChinaGym is so tiny
good location, good service, nice rooms
Stayed in September 2023
Reviewed: 17 September 2023
Catherine
United KingdomNothing.
The staff were very accommodating and even the security guy would help me in the morning getting hot water for my tea. Some residents complained about the lack of breakfast, but for me it was perfect.
Stayed in September 2023
Reviewed: 26 June 2023
Ashlyn
United StatesEverything. Amazing customer service.
Stayed in June 2023
Reviewed: 15 May 2023
Karen
United Kingdomthe public rooms felt very cold and not very welcoming
the room was very comfortable.
Stayed in May 2023
Reviewed: 13 April 2023
Alex
United Statesno complaints
Beautiful property. Easy parking. very safe. excellent staff.
Stayed in April 2023
Reviewed: 22 September 2022
Ninette
GreeceNothing. However, constructive critic: Shower door seal and hand towel rail hanging loose so minor maintenance for this historic mansion. Due to staff shortage from Covid 19 The restaurant trades only 3 nights a week, very limited seating and does not cater paying guests or any room service. On the evening we arrived after travelling all day there was no seating availability and there is no in room dining service at all. However this made us go out and explore the surrounding area and we found lovely little fushion restaurants within 15 or so minutes walk. The bar fridge in the room and our friends room sits directly on the carpet so the door rubs against it to open/ close. If the fridge leaks the lovely carpet would be soiled.
The place is special. AMANDA made us feel special and is very professional and service oriented Will definately stay again and recommend to all. The Continental breakfast was available from 7am right up to lunch hour in the front parlor. Glass of wine on arrival. Fresh fruit, soda and chocolates, in our room. The soda was 2 cans of coke, I suggest offering plain sparkling water as well as many people don't drink sugary sodas. However I am certain if I had asked to swap the drinks it would have been happily done.
Stayed in September 2022
Reviewed: 23 August 2022
Jette
Denmarknice and clean with a sweet staff.
Stayed in August 2022
Reviewed: 8 August 2022
Syed
United StatesVery little not to like. Excellent experience overall
They were able to address all my requests to make it a wonderful stay for our 10 year wedding anniversary.
Stayed in July 2022
Reviewed: 21 July 2022
Karla
United Statesodd musty smell throughout
location and secure parking
Stayed in July 2022
Reviewed: 14 June 2022
French
United StatesLimited staff, had to wait 40 mins to check in as only one person was working and was helping someone else. Restaurant has not reopened since COVID, due to staffing. Parking was $50+
Stunning home, so unique and wonderfully updated. Room was beautiful, comfortable, had nice accessories. The staff (1) were very friendly and helpful. There was basic breakfast to grab in the morning.
Stayed in May 2022
Reviewed: 13 June 2022
Fred
United StatesMore up front information about dining opportunities at your place
Could have had a more complete and freshly cooked options like freshly brewed coffee , omelettes scrambled or / fried eggs, chicken sausage , etc. would have paid a bit more for the room.
Stayed in June 2022
Reviewed: 11 June 2022
Harold
United StatesThe room was quite comfortable.
Stayed in June 2022
Reviewed: 19 May 2022
Paul
United KingdomRoom size
All good . Staff very good .
Stayed in May 2022
Reviewed: 27 April 2022
Juliet
United Statesnothing, it was perfect!
Gorgeous boutique hotel, wonderful staff- made us feel like royalty!
Stayed in April 2022
Reviewed: 20 April 2022
Joseph
United Statesbreakfast was spartan and dry rolls. not much variety
Room was beautiful clean staff helpful
Stayed in April 2022
Reviewed: 19 April 2022
Renata
PanamaI loved every detail, the staf, Amanda, Omar make me feel like a princess. this will be my second home in SFO.
Stayed in April 2022
Reviewed: 19 April 2022
Milagro
BoliviaEveryone was very nice and helpful. We had a great time
Stayed in April 2022
Reviewed: 4 April 2022
Natalia
SpainParking for 1 day was a bit expensive but convenient.
Stayed in April 2022
Reviewed: 19 March 2022
Kiara
United Statesn/a
The property was beautiful and very antique! would definitely stay again!
Stayed in February 2022
Reviewed: 23 February 2022
Andrew
United StatesThe bar area was sadly not open. it looked really cool and when re-opened will add to the offer.
We decided to look for a hotel that was not part of a big chain and came across Mansion on Sutter. The hotel was so welcoming, clean and comfortable. It was spotlessly clean. Bed was so comfie. Fitness room was modern and clean. Hotel building and reception classic and quality. Lots on interesting art and antique including the furniture. Really enjoyed our stay there and will visit again
Stayed in February 2022
Reviewed: 17 February 2022
Rahul
IndiaExceeded our expectations. I'm a big fan of boutique hotels where old houses have been converted to rooms and I'm most definitely coming back here for another hopefully longer stay.
Stayed in February 2022
Reviewed: 16 October 2021
Wendy
United StatesNo complaints.
Beautiful property, comfortable luxurious room, excellent welcoming professional staff.
Stayed in October 2021
Reviewed: 10 August 2021
Taylor
United StatesNothing could have been better. Staying in a place like The Mansion was a delight even during CoVid when not all amenities were up and running!
Our stay at The Mansion was delightful! The whole team went above and beyond for our stay from booking to check-out. The communications we received regarding expectations for our trip were seamless — Omar helped coordinate the requested room upgradeI had made & also ensured we had local pastries delivered to our room prior to arrival + was gracious when I canceled the initial sandwich delivery I was going to have him set up too. Upon arrival, they provided our stay itinerary and showed us to our room which was absolutely beautiful and then went to bring our luggage up. Mg husband went swimming one day and we came back and Omar dried his swimming suit & towel for us.
Stayed in August 2021
Reviewed: 9 August 2021
Springer
United StatesLovely furnishings and decor
Lovely facility but I think I would prefer a hotel with full time staff.
Stayed in August 2021
Showing 1 – 25
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