Pool heater wasn’t working during our stay. I asked the host during check-in if the pool was heated and she said yes with no indication that there was a problem. Maybe she didn’t know about the heater, but it was pretty disappointing for my family. We were considering cancelling our reservation the week prior due to the weather but decided that it would be nice to spend time at the pool (assuming it was heated). There were two other families at the pool who were similarly disappointed. Thank goodness for the hotel bar. The room was pretty dated. I’ve stayed at Hyatts before and just expected the room to be recently updated based on prior experiences. Although the room was clean, it didn’t feel that clean because the finishes felt old. We stayed 2 nights and during both nights there were loud engine-like sounds off and on throughout the evening. I’m not sure if we were located above the laundry room, or maybe the sounds were coming from outside, but it caused me to wake up a few times during the night. On the first day, it was busy during dinnertime. My husband called the valet to request our car, but the valet apparently forgot about the request. We were waiting in the lobby area for about 20-25 minutes. It wasn’t until we realized that the attendants weren’t actively receiving or retrieving cars that we followed up on our request. We’re normally pretty flexible with these types of things, but it’s not easy to be accommodating with a young child in tow.

Location was good. Access to the beach was easy. The views in the morning and throughout the day were especially beautiful. Pool bar was nice.

Stayed in January 2024

We didn’t get to stay on the main property; our room was in a smaller building across the street, behind the main hotel buildings. I would still stay again, making sure to request the main property in advance.

The location was beautiful, right on the beach.

Stayed in December 2023

entrance and public areas nice, furniture renewed. Some rooms, e.g. n Main building and low floor facing parking do suffer in Atmosphere from oldfashioned wallsurface design, Kids said "looks like a priso" other rooms im newer wing appeal nuch nicer, seaviee unbeatable but even higher priced. Got a different room after asking for it, much nicer. Very nice Staff!

Stayed in October 2023

all was fine

;ocation

Stayed in October 2023

Service was poor, food was quite expensive , generally unorganized. Our room wasn’t ready till 1.5 hours after check in and it was a Sunday.

Gorgeous location. Room was very nice.

Stayed in September 2023

The room was sparsely furnished - rather bare. The hotel building is old. A bit too pricey.

Location. Across the main street from the beach. Nice views of the water from the restaurant. We sat on the restaurant patio for breakfast enjoying the weather and the views. Would go back for special occasions.

Stayed in August 2023

Room was a huge disappointment. Cost was 4-5 star but quality was 2 star.

front desk staff nice. Great location

Stayed in September 2023

The bathroom was nice looking, but it didn't have a counter to place our toiletries The housekeeping service was very late in the afternoon. They didn't replenish the hand soap even when we asked for it. I miss the time when hotels had notepads and pens with their logo on them (They were excellent souvenirs) The smell of the room when we arrived was bad. We opened the window, so fresh air could enter the room. The smell got better as the days passed.

The location of the hotel was great. The facilities were very good and we enjoyed the excellent food at Costa and Lido. Alex at the lobby was very professional, knowledgeable, and polite. He always had a big smile to greet the guests. We appreciated the friendliness of Costa's waiters and especially Costa's funny host, The valet parking staff was also very efficient and pleasant

Stayed in August 2023

Restaurant says open and wouldn’t answer phone - had to call front desk twice to get them to answer - rude on phone and said no stop serving and was only 8:15 when finally got them to answer - brochure says 10:00- they said no 9:00 - again only 8:15 - very un accommodating- plus had to call for coffee in room for caffeine- asked staff person for help and told he didn’t want to walk that far - call front desk -

Nice room ! Beautiful view! Great location - front counter office and valets were great

Stayed in August 2023

The room was a tad dark due to some trees blocking the light, but it's a minor point and nothing you can do about it. Don't cut the trees down please! On the day we arrived we went to the pool to have a dip and found it absolutely packed with no seating available and there was music blaring. It was about 4 in the afternoon so I'm not sure if this was standard for that time of day. We just avoided the pool at this time for the rest of our stay.

I paid for a mountain view room but I ended up with an ocean view room, which was a nice surprise. Room was spacious for a family of 4 and it had everything we needed. Our room was located in the furtherst building from the hotel's main building, but it was easy to reach, and not inconvienent at all. Pool was very nice and i liked that there was a cafe adjacent. We found the best time to go was late morning/mid day as it wasn't too crowded.

Stayed in July 2023

The pool was small and so crowded. The service at pool area was slow and not accurate. My kids ordered Dinner sandwiches and they had to wait a long time and one of them was served something different than what they ordered

Beach front and close to downtown.

Stayed in August 2023

Some areas, like the pool and the restaurant next to it, require renovation. People brought dogs to the pool until the manager finally stepped in and made them leave. Our room was renovated, but not well. The bathroom countertop doesn’t go with the tile work. The tile at the blocked up fireplace looked DYI. Doors to the hallways were left unlocked and that didn’t feel safe.

The renovated parts of the public areas are lovely. The room was comfortable. The location is great.

Stayed in July 2023

Great location but tree blocked our view , the flower bed we’re not taken care of, full of weeds

We did not have the breakfast

Stayed in August 2023

Valet parking and cost was a surprise. No explained if self park was available. Going across street for ice not ideal.

Location to the beach. Pool and hot tub were great. Staff was friendly and helpful

Stayed in August 2023

Close to ocean

Stayed in August 2023

It was very good and the staff was fantastic,

Stayed in July 2023

Car parking is not complementary and it is expensive! The breakfast food was excellent. However it was not clear, at the booking, that the “included breakfast “ was “a la carte” and with a cap price per person, excluding tips. As said, the quality (and service) was good but this unclarity left us in the morning doing some math and taking time with kids that just wanted some cereals and follow to the pool!!!

The location is excellent and very practical to use the beach, pool, cafe and restaurant. The staff was nice and very helpful. Breakfast was very good quality. However one needs to count with some time in the morning to accommodate “a la carte “.

Stayed in July 2023

Elevator carpeting is in bad need of being replaced. The odor as well as the visual was unpleasant. The hallway carpeting made the hotel feel more like a 3 star hotel. Just maintaining it better (ie clean for fresher smell) would improve the experience. Pool area was great but could use more umbrellas. Didn’t think the rate was worth the stay.

The lobby area was nice and the location is great - appreciated that it was right across the street from the beach. There was free coffee and nice big communal tables where we got to enjoy our morning pastries. The pool area right next to a cafe for food and drinks was also nice. And a special shout-out to the Valet team for their prompt service and for being so nice, friendly, and helpful.

Stayed in July 2023

Only valet car service

Location and free bikes Great pool service and food and bar

Stayed in July 2023

Under Staffed!! The restaurant service was SO bad

Close to the beach.

Stayed in July 2023

staff was very pleasant

Stayed in June 2023

The breakfast should be a buffet.

The property is beautiful.

Stayed in July 2023

The restaurant being closed...?... for two days a week is not the best planning for guests staying either or both of those nights. The Lido pool Cafe had a very limited menu and was so busy we didn't bother ordering. We had only one night at the hotel and didnt want to spend it wandering around looking for a restaurant, although that's what we ended up doing.

The location

Stayed in June 2023

It’s a bit older and musty

Wonderful staff, lovely view, good value.

Stayed in June 2023