131 The Island Drive, Pigeon Forge, TN 37863, United States
#12 of 450 hotels in Pigeon Forge
Guests' ChoiceBased on 2620 hotel reviews
9.2Cleanliness
9.4
Comfort
9.4
Location
9.6
Facilities
9.4
Staff
9.4
Value for money
8.6
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 April 2024
Don
United StatesParking should be free if you stay there
Stayed in April 2024
Reviewed: 26 April 2024
Wendy
United StatesMore towels and washcloths in room Bigger TV
The location is awesome and the facility is super clean.
Stayed in April 2024
Reviewed: 26 April 2024
Olga
United StatesExcellent location, clean, exceptional customer service from the time we pulled up with valet until we said goodbye to the wonderful front desk staff.
Stayed in April 2024
Reviewed: 25 April 2024
Stacy
United StatesPrice
Location on the island
Stayed in April 2024
Reviewed: 25 April 2024
Maria
United StatesPaying to park in the lot, seemed a little much since we already paid to stay there.
Stayed in March 2024
Reviewed: 24 April 2024
Christopher
United StatesVery long walk from lobby / restaurant to the room.
The property is top notch! Staff is wonderful. Location is excellent.
Stayed in April 2024
Reviewed: 24 April 2024
Tina
United StatesWe liked everything about it!
The property is in The island in Pigeon Forge, which is exactly where we wanted to stay because it’s where all the best food and shopping is located!
Stayed in April 2024
Reviewed: 24 April 2024
Megan
United StatesLooooong walk from elevators to our room. One bed had a sticker from someone’s clothes on it and the other had a stain.
Location was awesome! Able to shop around, eat, do lots of activities without a car! All staff was super friendly, especially at the valet counter!
Stayed in April 2024
Reviewed: 23 April 2024
Angela
United StatesHad an embarrassing moment when checking in...the third party credit card was decline and I had to call Booking (on hold for 20 minutes until I was called over by the front desk attendant who helped me). Booking finally came on the phone, who didn't realize she had been disconnected by the hotel. Just inconvenient and this is the 3rd time I've had issue with Booking.
I like the location of the facility, the lovely smell of the facility. Staff were very helpful and friendly. The room was spacious.
Stayed in April 2024
Reviewed: 23 April 2024
Alfred
United StatesLocation and price
Stayed in April 2024
Reviewed: 22 April 2024
Martha
United StatesI didn't find anything I didn't like.
The friendly employees and how clean it was.
Stayed in April 2024
Reviewed: 21 April 2024
Mark
United StatesNothing
Very clean, great location and staff was awesome
Stayed in April 2024
Reviewed: 21 April 2024
Christopher
United StatesMENTION THE CHARGE FOR SELF PARKING!!!!!!!!
the location is what drew me in, but sitting in the balcony on a perfect spring evening is what is making me come back!
Stayed in April 2024
Reviewed: 19 April 2024
Irvin
United StatesDidn’t like the small pillows. Also, didn’t like to pay for self parking.
Loved the location and the ‘vibe’ of hotel.
Stayed in April 2024
Reviewed: 19 April 2024
Tim
United StatesVery nice hotel and very clean. The staff were top notch.
Stayed in April 2024
Reviewed: 18 April 2024
Joel
United StatesThe elevators not knowing where they come out at
The view and the big shower
Stayed in April 2024
Reviewed: 16 April 2024
Andrew
United StatesBit of a hike to parking lot (paying $10 per day for parking…they do offer a scheduled shuttle)
Large room, 2 queen beds with a village balcony.
Stayed in April 2024
Reviewed: 15 April 2024
Taylor
United StatesParking should be included in the price. I hate we had to pay extra for that.
Very clean. Loved the tile floors. Made it feel clean. Very spacious room with a ton of counter space which made traveling with kids easy! The shower / bathroom was amazing. Loved the larger rooms and high ceilings.
Stayed in April 2024
Reviewed: 14 April 2024
Cindy
United StatesNothing
Location
Stayed in March 2024
Reviewed: 14 April 2024
Jeff
United StatesThe view from rooftop bar
Stayed in April 2024
Reviewed: 14 April 2024
Lorrie
United StatesNoise from neighbors was extremely loud and annoying until early morning hours.
Location was great. Housekeeping was wonderful and did a great job!! Everyone was super friendly. Enjoyed our trip.
Stayed in April 2024
Reviewed: 12 April 2024
Cathy
United StatesOur room was very dark. The mirror in the bathroom at the sink put out very little light. It was so dark my husband had a hard time shaving. We could not use the chair and ottoman in our room because it was stained really bad. Beds were nice.
The area of the hotel. The shops and restaurants. The outdoor fire pits.
Stayed in April 2024
Reviewed: 11 April 2024
Alicia
United StatesNeed more luggage carts.
Everything! Loved it!
Stayed in April 2024
Reviewed: 11 April 2024
Amy
United StatesThat there isn’t an indoor pool. It was cold out, the pool is heated but if you’re just watching your kid swim you freeze from sitting in the cold.
The property was super nice and clean. The location is perfect. Everything you could want or need is right out the door of the hotel. Lots of fun things to do at your fingertips! Perfect for a family getaway! Kids will love it!
Stayed in April 2024
El Calafate, Argentina
Binz, Germany
Hunstanton, UK
Rouchovany, Czech Republic
Ørsta, Norway
Bollnäs, Sweden
Verona, Italy
Godelleta, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content