9003 Shadow Ridge Road, Palm Desert, CA 92211, United States
#12 of 38 hotels in Palm Desert
Guests' ChoiceBased on 202 hotel reviews
8.6Cleanliness
8.8
Comfort
9.0
Location
8.9
Facilities
8.8
Staff
8.7
Value for money
8.1
Free WiFi
8.5
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End of dialog contentReviewed: 13 May 2023
Michael
United Statesno bar or lounge on premises
functional pool and rooms
Stayed in May 2023
Reviewed: 12 May 2023
Dora
United StatesCheck in-check out times not convenient, e.g. check in at 4 is too late. Pool schedule not practical if you stay only one night. No phone service, no wifi. The Enclaves apartments: difficult to find your unit..
Comfortable room and bed
Stayed in May 2023
Reviewed: 17 March 2023
Elizabeth
United StatesI didn’t like the room. The reception told me it had a pool and golf course View but really mostly it had a view of the roof of the utility building near the pool. I prefer not to use a/c if the weather is nice and the window only opened about an inch or so.
There was no breakfast that we knew of.
Stayed in March 2023
Reviewed: 13 March 2023
Vanessa
United StatesLocation is about 20 minutes from everything, definitely need a car. The restaurant onsite is closed indefinitely although they offer a restaurant discount card, nothing is in walking distance.
This is a nice resort is nice with beautiful scenery.
Stayed in March 2023
Reviewed: 25 February 2023
Mary
United StatesSuper late check in (wasn’t given access until 5pm), no dinner restaurant on property, very few things to do with kids contrary to advertising, disgusting pack and play not safe for children to sleep in (when called about this, they instead sent someone to set it up for us instead of replace it), unenthused staff, decor is like an airport hotel. not a resort feel to this place whatsoever.
That we could check out early without penalty
Stayed in February 2023
Reviewed: 29 November 2022
Mengjiao
United Statesthe room is smaller and noisy than expected
landscape
Stayed in November 2022
Reviewed: 16 November 2022
Kathleen
United StatesIt was more like a motel than an upscale hotel complex. Since it was so spread out, streets ran through it and it was noisy. No restaurant in this complex so we had to drive everywhere. Resort fee was very high for what you get.
There were walking paths on the grounds. there was a good coffee maker in the room. Easy parking by your room. very large bathroom with two sinks.
Stayed in November 2022
Reviewed: 20 August 2022
Rod
United StatesWe have stayed at this resort many times and we were always happy with our room. This stay was a little different. The room that they gave us was little more than a closet without a balcony just a window. I wonder if they give this type of a room to people that book through a third party. Won't be returning.
The property itself was very nice with multiple swing pools, tennis courts and a beautiful golf course. Just a really nice resort.
Stayed in August 2022
Reviewed: 28 July 2022
Lux
United StatesThings were things broken.
I did not like how I was treated by the staff and the communication was awful.
Stayed in July 2022
Reviewed: 23 July 2022
Sandra
United StatesRoom wasn’t ready . Switched to a different room. AC not working. Phone in room not working. Had to call and have someone come fix it.
Staff was great . Loved the pool
Stayed in June 2022
Reviewed: 22 July 2022
Jon
United StatesSlide height requirement
Stayed in July 2022
Reviewed: 8 July 2022
Miganoush
United StatesThe room was old and not very clean. In addition, all the sheets and towels were worn out. Our room was not cleaned during our stay and the safe in the room was locked, so we couldn’t use it.
I liked the poolside grill and the fact that it was a kid friendly resort.
Stayed in July 2022
Reviewed: 27 June 2022
Patricia
United StatesThere were about 10 kids on top of us and non stop stomping and running from morning til midnight. Not a good idea to give a family with that many kids an upstairs room. very noisy
spacious rooms and close to pool
Stayed in June 2022
Reviewed: 4 June 2022
Jeanna
United StatesSome of the amenities were not available. The 10:00 am checkout time is getting earlier and earlier. With a 4:00 pm check-in, my expectation was that the rooms would have been cleaner. I requested a noon checkout and was surprised that my request was denied. I also didn't like the fact that I received a call the morning of our checkout trying to sell another stay...very tactless.
The rooms could have been cleaner. It appeared that a quick touchup was done prior to our arrival. I brought gloves and cleaning supplies to make my stay more comfortable.
Stayed in June 2022
Reviewed: 20 May 2022
Baellow
United StatesWe found a dead bug on the carpet. The DVD player was not in the room and it took over an hour to get one.
I did like that it was a quiet space.
Stayed in May 2022
Reviewed: 8 April 2022
Wilson
United StatesThere weren't enough staff for spring break at poolside bars. Our room was dirty. We moved to a second room. It was also dirty. The toilet broke twice. The bathroom door kept getting locked due to faulty handle. The room was small but did the job. If we stayed again we would upgrade our room but the price was really expensive so hard to swallow more money but a dirty room.
The pools and property were beautiful. We enjoyed the beautiful weather & sunshine poolside.
Stayed in April 2022
Reviewed: 3 February 2022
Robert
United StatesFelt deceived by description of property. No balcony as depicted. No daily room service, unless requested. Room service policy explained after.
Quiet. Convenient free parking. Well located to shopping and restaurants. Good value.
Stayed in February 2022
Reviewed: 21 June 2021
Patricia
United StatesPool restrictions in place. Weren’t aware that you were only allotted to use pool for a section of time.
Stayed in June 2021
Reviewed: 17 June 2021
Theresa
United StatesPolicy verbalized to us by front desk staff as well as printed on paper was that pools are to be closed at 1pm for evacuation and sanitizing, however pools were NOT evacuated (guests still coming in) and pools were NOT sanitized as informed. Our room was facing the Snake bites pool and we can see the pools from our balcony. Called front desk and staff to inquire and they stated pool staff might be running behind. Pools were never closed and people were still being allowed to enter. Additionally, there are two pool sessions (AM and PM) with designated colored wristbands but front desk staff stated we can enjoy the pools anytime despite the color of our designated wristband and they don’t really check or limit capacity during the week.
Amenities and comfort of Villa is always great.
Stayed in June 2021
Reviewed: 27 August 2023
Anonymous
United StatesThe front Dess customer service. If you booked with Booking.com, they would not make no accommodations different for your stay. 
It is a family fun property, I will recommend people with children. That’s the resort to visit. 
Stayed in July 2023
Reviewed: 25 June 2023
Anonymous
United StatesThe pool
Clean nice good for all family
Stayed in June 2023
Reviewed: 4 July 2022
Anonymous
United Statesthe room needed updating and carpet in living area cleaned or replaced. only 2 packets of soap for dishwasher. cracked sink in bath.
convenient location. excellent golf course and staff. pools and activities.
Stayed in June 2022
Reviewed: 7 February 2022
Anonymous
United Statesthe sofa bed needs a new mattress
clean , friendly , amazing building
Stayed in February 2022
Reviewed: 19 June 2021
Anonymous
United StatesThe resort is beautiful and comfy. Pools are clean and fun. I intend to make arrangements to go back!
Stayed in June 2021
Reviewed: 28 June 2023
Anonymous
United StatesFirst off we received our room late so we couldn’t really enjoy our first day then some of the dishes we tried to use were dirty Sunday our room keys stoped working tried calling no answer had to drive up to front desk. Monday 2 pools we went too got closed down for 4 or 5 hours and my elderly parents couldn’t enjoy the pool my dad is in a walker and uses a wheelchair made it difficult to load to try their quiet pool and I was over it we even checked out earlier than 10am I was pretty annoyed at this point I normally don’t want to leave this time I was ready.
Property is nice we have been there about 7 times before.
Stayed in June 2023
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