Front desk person not very pleasant. Not mean, but not the usual "Glad to see you personality"

My brother lives in Martinsburg and has a fatal disease. My sisters and i visit a couple timea a year and this is where we stay and have stayed for the last 5-6 years. Its always pleasant and i dont want to stay anywhere else. All but this time has the staff always been very happy to see us and always welcoming. The front desk girl this time wasnt what i was use to. Maybe she was having a bad day. One time would not deter my future stays. I am in the hotel business myself working for Great Wolf Lodge, so i understand a bad day! Thank you Holiday Inn Martinsburg WV. Its nice to have a friendly place to go after an emotional day with my brother.

Stayed in May 2024

Na

Always clean and comfortable. A great in town getaway

Stayed in April 2024

I really can't think of anything I didn't like. I was very pleased with our stay.

Check in was a matter of me showing my license and in less than a minute we had our key cards and were on our way. The staff was very friendly, and very helpful. Our room was very comfortable and exceptionally clean. Even when they came in to tidy up the next day, they did a great job and the room really looked good. I was very happy with our stay. I prefer a Holiday inn as I've never had a bad experience, this time was no exception!

Stayed in April 2024

Conveniently located off the interstate and near many restaurants and a grocery.

Stayed in March 2024

It was all good

Didn’t have breakfast

Stayed in March 2024

Everything was excellent!

Stayed in December 2023

Nothing

Very clean and the staff was nice. Easy to park, well lit lot and very close to a lot of stores!!

Stayed in December 2023

Na

Very nice

Stayed in November 2023

There was mold along the tub on the floor.

Welcoming and bright Bed was comfortable.

Stayed in October 2023

I was not given ant type of paper work or anything upon check in. I was inform that I will know the full cost at check out. I felt like I could have been handed something to prove that I had the right to been there.

Conveniently located near a variety of places to eat and stores. The parking lot is very well lit, I felt safe when having to take my dog out. Restaurant was bigger than I had pictured, we didn't get to eat there, but definitely will next time.

Stayed in October 2023

The pool could be open longer for adults if need be!

The facility was very clean and employees were very nice & helpful. Felt safe and food was exceptionally good!

Stayed in October 2023

Breakfast buffet wasnt great. I do usually go out for breakfast, but this time i had breakfast buffet and only thi g that i wasnt impressed with. Ive had dinner there before and it was great.

My brother is sick and lives in Martinsburg. This hotel is close and comfortable and me and my family stay here everytime we come to visit him. This time i was with friends and they loved it as well..Thw stafff treats us amazing. I always walk through the door and say hey guys I'm home.

Stayed in October 2023

THE PRICE WAS A LITTLE HIGH BUT IT WAS A WONDERFUL & RELAXING STAY!

Stayed in September 2023

Comfy beds! Restaurant on premises but check hours

Stayed in September 2023

Convenient location. Hotel was very clean and well maintained. Staff was always friendly and helpful.

Stayed in September 2023

The coffee station in the morning

Clean great location

Stayed in June 2023

Extra non-refundable pet fee was not expected. Only received vouchers for 2 breakfast even though 3 in our party were reserved.

Pet Friendly

Stayed in April 2023

Holiday Inn Martinsburg - the rooms were clean, big, nice bathroom and pets were allowed.

Stayed in April 2023

no complaints

really nice breakfast, good choices available. Location is perfect; right off I81. 'We've stayed here before and will do so again. Dog friendly too, which is necessary for us.

Stayed in April 2023

There was nothing I disliked

The room was very clean. Bed was comfortable. The staff was very courtesy.

Stayed in April 2023

Nothing could have been better.

I loved the spa tub in my room it was fantastic, the staff was amazing and so friendly towards us during our stay. The pool was clean and a perfect temperature, I was provided towels and soaps along with “bubbles” for my spa tub. The room was very clean and being able to control the thermostat was a huge perk not many hotels offer. The bed was very comfortable and the blankets and sheets were extremely soft and plush. I have recommended this hotel to many friends and family and will continue to do so. My stay was exceptional it’s set the bar quite high for any hotel stays in the future.

Stayed in December 2022

see above re bfast. My room Keurig coffee maker was faulty. I wanted extra coffee as I left at 11am but none available.

easy access off #81. welcomed warmly and assisted by Ted on duty. Room well equipped, bed particularly excellent in comfort. Room service good. was disappointed not to have complimentary bfast at the price. But room service brought excellent bfast even though I had to pay for it. I would definitely come back to this Holiday Inn!

Stayed in December 2022

We had noise at night from the highway traffic which was bearable but a lorry was parked outside the hotel near our room and it was a refrigerated lorry and the noise was very loud and kept us awake all night.

Very comfortable bed, definitely best bed in a hotel I have ever slept in. Very clean. Staff very friendly especially Sammy who works in the restaurant where we had breakfast. Check in was really easy and also check out. Good location. Would recommend.

Stayed in September 2022

price very expensive

accesible

Stayed in September 2022