19 Crystal Run Crossing, Middletown, NY 10941, United States
#9 of 10 hotels in Middletown
Guests' ChoiceBased on 334 hotel reviews
6.6Cleanliness
6.9
Comfort
7.1
Location
8.2
Facilities
6.9
Staff
7.9
Value for money
6.8
Free WiFi
7.3
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End of dialog contentReviewed: 22 August 2023
John
United StatesRm 114, bathroom maintenance to corner of wall. Tile broken. The toilet paper holder not secured to wall. That's it.
All in all, a 10 of 10.
Stayed in August 2023
Reviewed: 18 July 2023
Rolle
United StatesNot to much on breakfast
Stayed in July 2023
Reviewed: 28 June 2023
Annette
United StatesAll was good
Price was good and location
Stayed in June 2023
Reviewed: 30 May 2023
Jarrett
United StatesBathroom could have been cleaned better especially the tub.
Stayed in May 2023
Reviewed: 16 May 2023
Tiffany
United StatesWe had no complaints
We loved the friendly staff and help they offered and how understanding they where with our kids.
Stayed in May 2023
Reviewed: 14 May 2023
Kowalewski
United StatesLove very much very relaxing
The Breakfast was the best part for and my family
Stayed in May 2023
Reviewed: 18 April 2023
Matthew
United StatesWalls are thin, you can hear everything. Bathroom was small. Needed a small refrigerator.
Front staff were great.
Stayed in April 2023
Reviewed: 18 April 2023
Yesenia
United Statesneed another waffle maker ! lol
friendly staff. good breakfast options.
Stayed in April 2023
Reviewed: 13 April 2023
Tanisha
United Statesroom was very loud, water from toilet constantly made noise and the room was extremely loud from other miscellaneous noises coming from the hotel.
property is terrible but the staff was nice. this is more of a motel
Stayed in April 2023
Reviewed: 10 March 2023
Eileen
United StatesCoffee maker wasn’t working, tables not clean in breakfast area, beds not made when housekeeping cleaned bathrooms
Stayed in March 2023
Reviewed: 6 January 2023
Margaret
United StatesYou could hear everything going on in connecting rooms. Lost a nights sleep....aweful stay.
Stayed in January 2023
Reviewed: 5 January 2023
Zelideth
United Statesseems like homeless people live in the hotel and someone was playing loud music all night.
near the highway n close to restaurants
Stayed in January 2023
Reviewed: 20 December 2022
Susan
United Statesthere were no USB ports in the room
it was very clean. the lobby was very festive. the breakfast was good.
Stayed in December 2022
Reviewed: 4 December 2022
Dysney
CanadaIt would be great if some information about public transportation were posted, like schedule, bus/metro stop locations, fares, etc. Bus stop to Manhattan is 15 minutes walking ($4 USD). I would recomend it.
Staff was friendly and helpful, and the place was clean and conveniently located. Rooms were spacious. Provides free parking and the Wi-Fi woked was flawless.
Stayed in November 2022
Reviewed: 28 November 2022
Julie
United StatesDefinitely need new bedding especially pillows. Everything else good. Maybe a small fridge
It was neat and clean. Help was very friendly
Stayed in November 2022
Reviewed: 21 November 2022
Evelyn
United StatesNot having coffee available at the breakfast location
Stayed in November 2022
Reviewed: 5 November 2022
Jason
United StatesThey would not take my chime credit card after I booked online. The clerk said get another hotel that would take your card after I traveled an hour and a half to Middletown.
Stayed in November 2022
Reviewed: 18 September 2022
Erica
United Statesoutdated and dirty as well as expensive
location
Stayed in September 2022
Reviewed: 12 September 2022
Sheree
United Stateswhat? This place is nice
clean and quiet. Bed was comfortable, Breakfast was very sufficient.
Stayed in September 2022
Reviewed: 5 September 2022
Thomas
United StatesWas looking for a hot breakfast.
The location
Stayed in September 2022
Reviewed: 5 September 2022
Kathleen
United StatesVERY old. Mold in the bathroom, holes in curtains, broken exhaust fan in the bathroom, uncomfortable beds and pillows.
close to Lego Land, close to restaurants, right off highway.
Stayed in September 2022
Reviewed: 29 August 2022
Hilda
United StatesWe checked in on 8/26/22 at approximately 7pm. We went to dinner across the street from hotel. We returned to our room and the guess in the room next door to us became extremely loud and the music was extreme. My husband went down to the front desk to inform them of this situation and perhaps have our room changed. We were told that there were no other rooms available and offered to call the room and ask them to quiet down but we were not receptive to having then called as it could probably escalate as they would had known it was us. The noise and loud voices just grew in volume and we opted to go to another hotel nearby. We called Holiday Inn and booked a room that same night. We proceeded to go down to the front desk and informed them that we were checking out due to the situation at present and the fact that they had no other room for us. The front desk person(Michelle) was rude, was unable to assist us and refused to call management as she deemed our situation not an Emergency. Later, she offered us a suite but at this point it was too late as we had already booked another hotel. The Assistant General Manager Kristine Scarola is away until 8/31/22 and therefore this situation remains unresolved (no refund) or apology has been provided to us at present time. The saga continues and will keep you informed as to the resolution in this matter. I would not recommend this facility to anyone moving forward.
Nothing about this facility is desirable.
Stayed in August 2022
Reviewed: 13 August 2022
Charles
United StatesCould have used another waffle maker. One is not enough. Would it be possible to have eggs & bacon/hash browns?
The breakfast was adequate.
Stayed in August 2022
Reviewed: 5 August 2022
Shirley
United StatesBreakfast was underwhelming.
Stayed in July 2022
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