1252 North 12th Street, Middlesboro, KY 40965, United States
#1 of 5 hotels in Middlesboro
Guests' ChoiceBased on 231 hotel reviews
9.2Cleanliness
9.4
Comfort
9.4
Location
9.3
Facilities
9.4
Staff
9.5
Value for money
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 March 2024
Booth
United StatesNothing
Very clean!! Extremely kind staff!!
Stayed in March 2024
Reviewed: 17 March 2024
Gary
United StatesVery nice spacious rooms
Stayed in March 2024
Reviewed: 1 January 2024
Brandon
United StatesPool closed during winter.
Property was clean and well maintained. Breakfast buffet was excellent.
Stayed in December 2023
Reviewed: 3 December 2023
Booth
United StatesNothing.
The staff!!
Stayed in November 2023
Reviewed: 3 December 2023
Paul
United StatesHighway noise
Location Staff were exceptional
Stayed in December 2023
Reviewed: 26 November 2023
Tiffany
United StatesI can’t think of one single thing we didn’t like.
The staff was very welcoming when we checked in. The attention to detail was outstanding. The beds were comfortable, and the rooms were very clean. Breakfast was delicious, and the breakfast staff were very helpful. We definitely plan to return to this hotel in the future!
Stayed in November 2023
Reviewed: 9 November 2023
Laviolette
United StatesNothing
Breakfast was wonderful.
Stayed in November 2023
Reviewed: 1 November 2023
Steven
CanadaNot a lot of parking
Staff were very friendly
Stayed in October 2023
Reviewed: 30 October 2023
John
United StatesWould like a lower price fitting the remote area and prices of other hotels.
Very friendly and efficient people. Always a great breakfast.
Stayed in October 2023
Reviewed: 18 September 2023
Kaitlyn
United StatesWe have no complaints, honestly. There isn't a thing we didn't like.
We loved how friendly the staff was as well as how clean everything was. Breakfast was also amazing. The room and the place was just amazing.
Stayed in September 2023
Reviewed: 11 September 2023
Hunter
United StatesThe cost of the room seemed a bit high.
It was very clean and the staff was very friendly and helpful.
Stayed in September 2023
Reviewed: 28 August 2023
Michael
United StatesTo close to the main highway so noisy at night
NA
Stayed in August 2023
Reviewed: 21 August 2023
Patricia
United StatesThe beds are very comfortable. The pillows were way comfortable. And the best breakfast that I've had anywhere in a long time. We also love the fact that he had death products for everything that you needed we didn't have to use any of the stuff that we brought.
Stayed in August 2023
Reviewed: 3 August 2023
Simmons
United StatesI noticed the TV turned off by itself when I had left it on during the night. Which, I thought was weird as I left it on for a reason and it gave me concern that someone somehow got into the room.
The staff was all pleasant to communicate with, and friendly. Breakfast was good
Stayed in July 2023
Reviewed: 30 July 2023
John
United StatesRoom lighting moderate
Clean easy to get too
Stayed in July 2023
Reviewed: 2 July 2023
Elissa
United States--
The young lady and young man working the front desk were superb, very welcoming, with great hospitality. She offered excellent suggestions for our visit to Cumberland Gap. His harmonica skills were entertaining. The facility was clean. The outdoor pool was well kept and had a beautiful view. The breakfast had many options. My kids favorite was the pancake making machine. If we are able to come back to the area, we would definitely book here again. In our week's vacation, we stayed at an Airbnb, 4 different Hiltons, a Sleep Inn, and this one. This Holiday Inn Express was our family's favorite stay.
Stayed in June 2023
Reviewed: 28 June 2023
Jacqueline
United StatesGuest slamming doors and singing in the hallway at 5 am. Not much the hotel staff can do.
The staff, service, and value.
Stayed in June 2023
Reviewed: 12 June 2023
Shawna
United StatesPerfect! Early checkin too!
Stayed in June 2023
Reviewed: 18 April 2023
Booth
United Statesnothing
awesome staff, clean and comfortable! great location
Stayed in April 2023
Reviewed: 4 April 2023
Heidi
United Statesnoises elevators
location
Stayed in March 2023
Reviewed: 24 March 2023
Janie
United StatesThe heating/air unit in the room was a bit loud. Popped and cracked when heating up.
Excellent, hot breakfast with a comparatively impressive variety.
Stayed in March 2023
Reviewed: 14 March 2023
Thomason
United StatesThe room was big ,nice shower , king room , bed and pillows was comfortable, nice big t.v , very nice for the price , breakfast was awsome
Stayed in February 2023
Reviewed: 23 February 2023
Darlene
United Statesnothing
the room was clean and quiet. The hot breakfast in the morning was amazing
Stayed in February 2023
Reviewed: 13 February 2023
Ashley
United StatesRequested adjoining rooms but was not able to accommodate.
Pam and the other breakfast host were so friendly, Trish and Katherine in housekeeping so sweet. Front desk clerks Kayla and the gentleman were friendly. Clean rooms , well kept facilities.
Stayed in February 2023
Caldonazzo, Italy
Belgrade, Serbia
Mui Ne, Vietnam
Paris, France
Manfredonia, Italy
Ruiselede, Belgium
Cúcuta, Colombia
Supetar, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content