The lobby bar could be updated, but that is a small issue in my eyes.

The location right at the World Trade Center. Super clean, good value for money. Housekeeping and Concierge were very attentive and friendly.

Stayed in May 2024

There is no breakfast room therefore breakfast is brought in the room. For smaller rooms may be a problem finding space for eating breakfast. On first day our room (junior suite) was not available, we were given another room (double room) with two queen size beds for 3 adults, very uncomfortable. Fortunately upon request we were given our booked junior suite the day after.

Large room (junior suite) at next to last floor. Very nice view. Conveniently placed close to many metro lines and in very close to shopping mall and various attraction.

Stayed in May 2024

The hotel itself is old - it used to be Hilton (still visible the shade of the old Hilton banner, which is hilarious) and it shows. Equipment is worn down and very old, seems like last reconstruction was like 20 years ago (probably after 9/11). But it was clean and the bed was nice.

Can't beat the location. For the price, the location is ultimate - really easy to access, nice part of downtown Manhattan just in front of ground zero memorial. All shops nearby. And the views! Super spectacular, it's truly magical. Staff very friendly, helpful and professional (I needed some extra service and they really helped me out)

Stayed in May 2024

Dated. Needs upgrading.

Very nice staff and amazing location.

Stayed in March 2024

My reserved room was way below my expectations. very small, had no sofa, the bed had stain on the side. I had to go back to the front desk and pay for an upgrade room!! no one answers the phone where I had to go down every time I needed something. no restaurant so you would rely on eating outside all the time. The staff were kind of formal with us hardly you see a smile on their faces (except for the Concierge/Bellman guys).

I guess the only thing i liked was location. thats it.

Stayed in May 2024

The sofa, chair, floors, had stains, the room had a smell to it. Especially in the bathroom. Don’t know what is was.

Stayed in May 2024

There were three of us, and we asked for extra pillows. They told us we were only allowed two extra per room.

Stayed in April 2024

Rooms realy needs to be renovated.

Stayed in April 2024

Very expensive

Location

Stayed in May 2024

They didn’t give me the room I paid for .

Stayed in May 2024

high floor with a view.

Stayed in May 2024

I picked a more expensive room because I wanted to have a better view. The many rooms listed did not correspond to the actual view you are going to get. I requested a room with a better view, since my original one had a really poor view. Another issue was that the guest service phone line didn't pick up, I had to go back to the lobby.

The staff was very welcoming and were able to address all my requests. They also gave me some really good advice on how to go around the city. The view, if you are lucky to get the right room, is really nice.

Stayed in May 2024

Black Gum on the floor and some dust.

The view

Stayed in May 2024

The carpet was old

The view and location

Stayed in April 2024

As hotel policy, I was asked to pay $100/day for a deposit, which was meant to be returned within a few days of check out. None of the money was returned. I have contacted the hotel multiple times through booking.com and through their website. Got replies through the app that showed they didn't really read the messages. The final message had more assistance, but the issue still hasn't been resolved after 3 months. I have messaged through the website twice but no one replies, I only get an automated response that it was received. The stay was fine, but the assistance is lacking.

Stayed in February 2024

Slightly old facility, but not an issue

Very convenient location, near subway and World Trade Center Super view with big windows at high floor

Stayed in April 2024

Original suite was unclean however the staff accommodated us with a new suite and a complimentary drink.

The location

Stayed in May 2024

We paid for breakfast that was not included. The hotel has many flaws that have been cheaply covered in an attempt to hide the damage to the guests.

Stayed in April 2024

It costs extra for a fridge or microwave.

The view was amazing!

Stayed in May 2024

Not prepared for 3 people in room. Not enough towels, glasses, water. No linen provided for pull out couch. Had to call every time.

Location

Stayed in May 2024

The breakfast is delivered in the room, mac-Donald's style. It doesn't worth it. After a couple of day we stopped ordering it. The hotel is a bit old and the lift are under constant maintenance. Be very careful, the hotel take a pre-authorisation on your credit card and over charge you once you left. I am trying to get a reimbursement of the 546 Dollars they over-charged me. I asked specifically at check out the invoice, and these extra fees are not shown. This is not the first time, Google Map comments are full of these issues for this hotel.

The location is very nice, close to the metro, we had a room in a high floor with a very nice view.

Stayed in April 2024

Rooms are not as advertised - they are very tired internally with dirty/ marked carpets, damaged furniture, damaged walls and TV’s that do not work. The bathroom shower mixer kicked out black debris into the bath when one was run so needless to say, we only showered. Although there are three passenger lifts only two were working and on the second to last day, another one broke down - the hotel claimed it was due to maintenance however it was clearly not working due to an issue with it. We were forced to use a freight elevator as the queues were ridiculous. We were charged for additional items on top of the upgrades we agreed to and we were told conflicting information about check outs and back storage. Not overly impressed.

Excellent location in lower manhattan - the view from the 44th floor was stunning. The cleaning staff were great and worked very hard - credit where credit is due they kept the place going.

Stayed in April 2024

Furniture looks dated. Carpet are old. No fridge in the rooms. Air-conditioner was loud .

Good location and good views from the windows.

Stayed in April 2024

Nothing

The view is amazing, comfy bed, great location

Stayed in April 2024