Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. Hawaii hotel reviews
  4. Kapalua hotel reviews
  5. Reviews of Montage Kapalua Bay

Reviews of Montage Kapalua Bay 5 stars

One Bay Drive, Kapalua, HI 96761, United States

#1 of 1 hotels in Kapalua

Guests' Choice

Review score

Based on 22 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.3

  • Facilities

    9.5

  • Staff

    9.0

  • Value for money

    8.2

  • Free WiFi

    8.8

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 22

  • Reviewed: 8 May 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Garden View
    • Stayed 2 nights

    Everything

    Stayed in April 2023

  • Reviewed: 7 November 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Three-Bedroom Suite with Garden View
    • Stayed 4 nights

    Beautiful property and easy access to beach with complimentary services from the resort (beach chair, umbrella and toys!) We stayed in the three bedroom villa for a family of 6 adults and 2 toddlers, it was extremely spacious and comfortable! We loved everything about our stay and the staff were absolutely wonderful

    Stayed in November 2022

  • Reviewed: 15 August 2022

    9.0
    Excellent hotel/resort - highly recommend it
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Ocean View Premier
    • Stayed 5 nights

    I felt like they could have had more options for food on the property but I guess I just being picky but really that is my only complaint. Restaurants were good but quite pricey.

    The room was gorgeous - very well appointed, everything we needed for a comfortable stay. They upgraded us to a three bedroom suite so tons of room. Breathtaking views. Pictures don't do it justice! Family friendly resort with an awesome pool and beach.

    Stayed in August 2022

  • Reviewed: 14 June 2022

    10
    A dream come true
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Ocean View
    • Stayed 4 nights

    The restaurant's menu seemed a little limited. We were able to get door dash from local restaurants which completely solved this problem. The resort even brought the food directly to our room! Although the restaurant's food wasn't to our preference, I would recommend trying it.

    The resort was amazing from the moment we set foot. The initial view was breath-taking. The rooms/ suite was extremely spacious (family of 5) and extremely quiet! The balcony looking out to the ocean was absolutely wonderful. Every night they had a live musician playing soothing music out by the pool area. Everyone was extremely friendly and willing to help. After a visit to the more touristy areas, we realized how lucky we were to have a quiet sanctuary like this resort to come back to. The Valet service and Concierge were absolutely amazing and helpful at all time. This is an amazing place to go for a couple or the entire family. The Montage guests are provided with a complimentary umbrella and chairs down by the beach, The beach was a little busy, but still plenty of room for a family. I would recommend this location to anyone!

    Stayed in June 2022

  • Reviewed: 3 June 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Three-Bedroom Suite with Ocean View
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Everything was great. Condo was large with a great view. Service by valets and concierge was top notch.

    Stayed in June 2022

  • Reviewed: 23 February 2022

    9.0
    Beautiful and comfortable hotel
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Food was great, beach facility was awesome

    Stayed in February 2022

  • Reviewed: 22 August 2021

    9.0
    This property is a luxurious splurge and made us feel pampered and relaxed
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Ocean View
    • Stayed 3 nights

    On property dining options are spare, very strict food rules around pool, price is very high

    Unbelievable beautiful property with incredible views from balcony and gorgeous decor, welcome champagne and fruit.

    Stayed in July 2021

  • Reviewed: 5 June 2021

    10
    Worry free vacation
    • Leisure trip
    • Family with young children
    • Three-Bedroom Suite with Ocean View
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Service and views

    Stayed in June 2021

  • Reviewed: 11 June 2023

    1.0
    I DO NOT RECOMMEND THIS HOTEL. Don't go to this hotel if you don't want to ruin your holiday. They will try thei
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    I DO NOT RECOMMEND THIS HOTEL, very poor service, the staff is not trained.,behave arrogantly.I'll start in order, my wife and I decided to stay for one night, I paid all fees and taxes through the booking site, it turned out to be $ 2000 per night.When we arrived, we were met by a smiling guy, asked for an ID and a credit card, while not saying that we had to pay a deposit of $ 500 on the booking site, this information was also not there. When I went to my account, I was shocked.Then it turned out that they have paid Parking on the territory. This is a 5-star hotel and a paid parking of $45. It turned out later. They didn't tell me about it, I accidentally asked, after that I raised a scandal and called the manager to settle the scandal, they gave us free parking and immediately returned the deposit. The story does not end there. When we checked out at 11:00 the next day and went to the reception. They made us pay a resort fee of about 69$, note this is in addition to the amount that I already paid including all fees and taxes, they said some kind of resort fee that is not included in basic payment on the booking site. Don't go to this hotel if you don't want to ruin your holiday. They will try their best to deceive you

    Good rooms, no complaints, but the service and staff are terrible.

    Stayed in June 2023

  • Reviewed: 14 June 2021

    7.0
    Not the usual first class experience we were used to and the prices have tripled
    • Leisure trip
    • Family with young children
    • Three-Bedroom Suite with Ocean View Premier
    • Stayed 4 nights
    • Submitted via mobile

    For the prices they are now charging my expectations were set very high and the shortage of staff was apparent! Usually they know everyone by name and service is above par, although I know in times of Covid there are challenges the prices they are charging should reflect quality of service! Cabanas were not attended to like In the past and service at the restaurant was far below the usual service we have expected in the past! Children at the pool were unsupervised and jumping and cannonballs off the rocks and no one cared that the guests were annoyed where in the past it would be addressed right away

    My third time staying at the Montage...The premises are always very clean and high expectations of this location are usually met The grounds are very well kept and clean

    Stayed in June 2021

  • Reviewed: 8 June 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Ocean View
    • Stayed 7 nights

    breakfast was good but pricey.dinner wasnt worth it,drinks were over priced. witch you expect. I did not know I paid for a time share resort. I would have stayed at my Marriott or shell vacation

    Stayed in June 2021

  • Reviewed: 11 May 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • One-Bedroom Suite with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 11 June 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Three-Bedroom Suite with Ocean View
    • Stayed 6 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: 24 May 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Three-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: 10 September 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2022

  • Reviewed: 9 September 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Garden View
    • Stayed 5 nights

    There are no comments available for this review

    Stayed in August 2022

  • Reviewed: 28 August 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Ocean View Premier
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in August 2022

  • Reviewed: 6 August 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2022

  • Reviewed: 8 May 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Ocean View
    • Stayed 5 nights

    There are no comments available for this review

    Stayed in May 2022

  • Reviewed: 8 March 2022

    10
    Exceptional
    • Business trip
    • Family with young children
    • Two-Bedroom Suite with Ocean View Premier
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in March 2022

  • Reviewed: 21 November 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Three-Bedroom Suite with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2021

Showing 1 – 22

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: